We’re having a problem installing some software and the dimwit at the help desk wants us to interrogate the Windows Ransomware app though she knows we have Webroot. We’re being denied access with something along the lines of “Your IT department has blocked access to this app...” which is silly because there is no IT department here and both of us have administrator privileges for this computer. I was wondering if this is really Webroot taking charge of security. The Webroot report shows no suspicious activity in the past two years. Is there any value to pursuing this problem further or can we rely on Webroot’s report wrt “ransomware”?
Best answer by TripleHelixView original
Yes when you install Webroot it turns off Windows Defender AV only not the Windows Defender Firewall as it’s works with Webroot’s Firewall: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingFirewallWebShieldProtection/ManagingFirewalls.htm
How about trying a clean reinstall?
Please follow the steps closely!
Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234
Please let us know if that resolves your issue?