erratic cursor and window

  • 16 June 2015
  • 1 reply
  • 22 views

Had this problem in past on other computers and with other antivirus programs. Some type of infection causes erratic cursor movements.  Also, windows load slow and problem with any photo or video loading on websites. I believe in past it is some type of malware? So, what solution do I use to repair/ eliminate this problem?

1 reply

Userlevel 7
Hello @,

Welcome to the Webroot Community.
 
The best thing to do in this scenario would be to contact our support team and have them take a look at the issue for you.
 
They can remote right into the system, determine the cause of the issue, and if it is threat or webroot related, resolve it for you completely free of charge.
 
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

Best Regards,

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