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error message

  • 9 April 2019
  • 4 replies
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I keep getting a pop up stating A webroot critical error Failed to find required file C/ProgramData/WRData/pkg/LPPugin/dll. I will not let me open a ticket or send a message
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Best answer by ProTruckDriver 9 April 2019, 05:29

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ProTruckDriver
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Userlevel 7
Hello @frazor Welcome to the Webroot Community Forum. ☺️

Can you please do a clean reinstall of Webroot SecureAnywhere!

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If not then Please Submit a Support Ticket and they will help you sort your issue!

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

HTH
Dave.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm.  "An Apple a Day, Keeps Microsoft Away." 
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That seem to work, however my Last pass icon is missing on my tool bar
ProTruckDriver
Rank
Userlevel 7
I don't know if this toolbar fix is working with the "New Webroot Password Manager"

Please try running the toolbar fix available here

If it doesn't work then try looking up the the LastPass extension on the browser that you are using. Add the extension and the sigh in to LastPass.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm.  "An Apple a Day, Keeps Microsoft Away." 
Ssherjj
Rank
Userlevel 7
Badge +62
@frazor may I ask what Browser you are using? Because sometimes one has to enable it in the Browsers Extensions/add-ons. You might want to check there?


Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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