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Exclude from RTS with a folder pattern?

  • 7 January 2022
  • 2 replies
  • 23 views

Hi,

I need to exclude a directory under the user’s home directory on a drive containing all user home directories.
The folder in question is a cache folder for an application, and the Real Time scanning slows it down terribly. 

For example: 'thisfolder’

c:\home_folders\joe\thisfolder
c:\home_folders\bill\thisfolder
c:\home_folders\steve\thisfolder

 

So I'm looking for a pattern maybe like: c:\home_folders\*\thisfolder

 

How can I accomplish this

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Best answer by TripleHelix 7 January 2022, 19:28

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2 replies

Hi,

I need to exclude a directory under the user’s home directory on a drive containing all user home directories.
The folder in question is a cache folder for an application, and the Real Time scanning slows it down terribly. 

For example: 'thisfolder’

c:\home_folders\joe\thisfolder
c:\home_folders\bill\thisfolder
c:\home_folders\steve\thisfolder

 

So I'm looking for a pattern maybe like: c:\home_folders\*\thisfolder

 

How can I accomplish this?
 

 

Userlevel 7
Badge +63

Hello @bharn 

 

You are not able to exclude a directory Folder and in most cases you can’t do it to a file but if you need files whitelisted just contact Webroot Support.

 

Have look here: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#ManagingQuarantine/BlockingOrAllowingFiles.htm

 

Webroot Support:

Submit a ticket

Call 1-866-612-4227

 

Thanks,

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