Solved

EXpiration warning


I recently purchased additional time on my subscription, but continue to get an expiration warning. Is there a way I can fix this. When I double-click on the Webroot icon in the lower right tray, the Webroot  page comes up saying I have the new subscription. It has the correct info. I would appreciate advice! Thank you.  jax
icon

Best answer by Ssherjj 10 January 2016, 05:52

Hi jaxilyn
 
Welcome to the Webroot Community,
 
Would you mind trying an uninstall/reinstall of Webroot to see if that fixes your expiration notice?
 
Please follow the steps closely!
 

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If you still have issues then you can Submit a Support Ticket free of charge with an active subscription. Just to let you know you are still protected for 30 days after your expiration date.
 
Thanks,

View original

2 replies

Userlevel 7
Badge +55
Hi jaxilyn
 
Welcome to the Webroot Community,
 
Would you mind trying an uninstall/reinstall of Webroot to see if that fixes your expiration notice?
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If you still have issues then you can Submit a Support Ticket free of charge with an active subscription. Just to let you know you are still protected for 30 days after your expiration date.
 
Thanks,
Badge +1
I have a similar problem, but I only receive emails warning me that my Webroot subscription has expired. (I don't get the expiration warnings in the form of pop-ups, fortunately.) My last subscription expired the first week of January, and I entered a new code from a copy I had purchased locally at an office supply store. New code was accepted, and everything is continuing to function properly.

But apparently the 'trigger' for emails is whether or not I had purchased my new code through Webroot, and doesn't look at actual subscription data bases to check expiration dates? Not a big problem, I just send the emails to Spam. Would be nice, though, if the emails were only sent to those who had actually let their subscription lapse (and now purchased a new code anywhere).

Just my thoughts...

Reply

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept or continue browsing you agree to our cookie policy. Learn more about our cookies.

    Accept cookies Cookie settings