Solved

Explorer.exe using up to 300mb RAM.



Show first post

365 replies

Userlevel 7
Badge +56
@ so how did your updates turn out did Explorer.exe go back to normal?
 
Thanks,
 
Daniel
Userlevel 1
I tried a new trial a few minutes ago. It is version 8.04.46. And can't update it to .57. It mentions that .46 is the latest version.
I did disable Windows Defender fully, but Explorer.exe still remains near 300 MB.
Seems to be fine now, but I don't understand why exploer.exe does it without the updates shuoldn't te antivirus program work on any version of windows 8.1?
Userlevel 7
It is an odd bug.  On my computer explore.exe is using only 23 mb RAM.  
Userlevel 7
Badge +52
Webroot SecureAnywhere AntiVirus (2014) 8.0.4.57
~ snip Removed Beta Download Link snip ~
http://upyourpic.org/images/201312/om49atbrwa.jpg
Install 8.0.4.57

http://upyourpic.org/images/201312/kc8h1d9jqc.jpg
I'm having the same problem again. How is it Microsofts fault? It's their fault for certifying the Webroot program as compatible with Windows 10 when it isn't. Webroot knew about this from the windows 8.1 version and you have posted that the problem was on the windows 10 preview versions. So Webroot should have fixed by the Windows 10 release date. It's not just that explorer uses more memory. Explorer doesn't function properly either all the thumbnails have to regenerate every time you open up a folder wasting system resources. I set all my junk file cleaning programs so that they don't delete the thumbnail cache because I can't stand waiting for them to regenerate, but because of this problem I have this happens all the time. I'm sure it causes other problems too! Before I just installed the windows 8.1 update that corrected this now I have to disable Webroot and install Bitdefender until there's a fix. I am highly irritated and last time I had this problem Webroot Support was no help at all! I also remember asking if Webroot was going to have a version that works right with Windows 10 when it was ready! I'm going report this to Microsoft just for the hell of it and ask them why they certified a program than causes Windows 10 to not work right?
 Are you sure it's a memory bleed? Or was it because Webroot and explorer where preparing to sync files for backup for Webroot backup and sync service because even though the problem diapered and reappeared after shutting down Webroot and restarting explorer I noticed that right after this happened to me Webroot started uploading files for backup and sync and explorer memory went back to normal after that and I don't see the problem anymore. So hopefully for me at least it's not the memory bleed problem. I'll wait and see.
Userlevel 7
Badge +52
@ wrote:
May I ask where you got that Download link from? And can you EDIT it out of your post please!
Thanks,
    Daniel


OK
it is in the public domain
http://www.comss.ru/download/Webroot+SecureAnywhere+180.html
http://malwaretips.com/threads/webroot-secureanywhere-antivirus-2014-3-pcs-free-for-6-months.18840/#post-138258
Thanks you.
It's definitely a memory bleed and not because of Webroot and explorer.exe preparing to sync files. I was hoping for best but now irritated again.https://youtu.be/uTe5VsKaPAk
Userlevel 5
Badge +24
@ wrote:
It's definitely a memory bleed and not because of Webroot and explorer.exe preparing to sync files. I was hoping for best but now irritated again.https://youtu.be/uTe5VsKaPAk
Definitely there is a memory leak.. because more memory is used. What actually causes is the issue here. One of the leading alternatives to Windows Explorer (aka File Manager) , Directory Opus handle the memory pretty well with WRSA running even if we set it as default file manager for windows - it takes just 20 MB.
 
So when WRSA services are running File Explorer somehow takes more memory. As @ previously mentioned a fix , the fixed issues doesnt actually address our particular issue. The fix happened to solve our issue serendipituosly??
 
Anyways for explorer to take memory either Microsoft has to bring back that magical fix or WRSA has to totally figure out why it causes explorer to take more memory and why no other security software does.
 
I feel we are all just beating around the bush here imho.
Userlevel 7
Badge +52
@ wrote:
EDIT: Also note that Promotion ended January 25, 2014.
PROMOTION PERIOD: The Promotion starts on or about 12:00 noon Mountain Time (“MT”) on January 4, 2014 and ends at 11:59 am MT on January 25, 2014 (“Promotion Period”).
Distribution on shares while working(Facebook campaign)
Thanks for the expectation, but if it's a pagefile problem it's worse then if was just a ram problem. If it was just a ram problem and you have plenty of ram on your computer it' s not going to really affect your computers performance. If it's a pagefile problem and you have a regular Hard Drive and not a SSD your going to have to wait for your hard drive to respond which will slow up your system. So any system resource advantage to using Webroot over other antivirus software is nullified while this problem exist.
Userlevel 1
Le Sigh...
I have windows 8.1 x64 and have Windows Explorer running at 292.1 MB as well. I exited Webroot and when I pull task manager and restart Windows Explorer, it goes back to 20.6 MB.  :(  Thought this was fixed ages ago??
 
 
After restarting Webroot, Windows Explorer's RAM use didn't go up.  Weird...
Userlevel 4
I am on Windows 8.1 now and my explorer.exe is using 287 MB

I don't see that as abnormal to be honest.

PS: I have 32 GB RAM
@ wrote:
...your going to have to wait for your hard drive to respond which will slow up your system. So any system resource advantage to using Webroot over other antivirus software is nullified while this problem exist.
Reserving empty space on your hard drive? I'm not the best placed to comment but personally I'd be surprised if the above was true.
Userlevel 1
"I am on Windows 8.1 now and my explorer.exe is using 287 MB

I don't see that as abnormal to be honest.

PS: I have 32 GB RAM"
 
 
 
 
lol no. Its 10x the size it should be.
Ram instant. Pagefile on non SSD hard drive you have to wait for reads and writes even if it is available space that it's using.
Userlevel 5
Badge +24
@ wrote:
 
With this said, WSA loads a DLL into the Explorer process. This isn't uncommon, and is a fairly frequent occurrence for system utilities. Because of this 'injection' it makes sense for Explorer to create a buffer to improve stability. Particularly during the early release stages of the OS as many of the hardening functions haven't been written to solidify the process in question.
 
This is EXACTLY what is taking place in this instance. Explorer is detecting our DLL load and is insolating it against crashing. It's a fault protection, and as I mentioned in my original discussion, is actually a GOOD THING to do. 
 

@
Does this mean using an Explorer alternative like Total Commander or Directory Opus makes WRSA's security functions less reliable? Where WRSA doesnt loads a DLL into their process ? What is the function of the said DLL ?
Userlevel 5
Badge +24
@ wrote:
@dtouch wrote:
...could anyone link to @ 's previous post explaining this before. I missed it.
I think perhaps these two postsare the ones that @ is referring to:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Explorer-exe-using-up-to-300mb-RAM/m-p/117664/highlight/true#M7014
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Explorer-exe-using-up-to-300mb-RAM/m-p/121332/highlight/true#M7117
Thank you.
Userlevel 7
Badge +52
@ wrote:
Also what happens after Reboot?
 
Reboot does not solve the problem of memory consumption
Same, explorer.exe -> ~ 300Mb
Clearing memory ASC solves the problem, in the future explorer.exe is OK.(before reset)
I guess you no what your talking about because I  haven't seen much of any wild disk usage by explorer when it's using all that memory. I have plenty of memory now. When I started using Webroot I didn't. That's one big reason  why I went with the program and explorer doing the momory thing posed a problem when I only had 4GB ram. Not as much as other software and windows process's that use to constantly use the disk in window 8.1. I've noticed some of those programs now use more memory instead of using the disk in Windows 10 making it more stable and responsive. It use to drive me crazy waiting for the system to do it's thing without regards to what I wanted to do with computer.
Userlevel 1
Yeah, I'm not running a memory cleaner.  I dont have to.  Here's what fixes it temporarily (until next boot when I have to do it again)
 
Boot comp (win 81 x64)
shut down webroot
restart Windows Explorer
turn on webroot.  
 
Problem doesn't come back until I reboot again.
 
Hmmm
Userlevel 7
Badge +56
Yes for Win 10 x64 but it took allot longer for Win 8.1 x64: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Explorer-exe-using-up-to-300mb-RAM/m-p/198377#M15753
 
Daniel 😉
Userlevel 7
Badge +52
http://upyourpic.org/images/201312/vmppup67d7.jpg
Userlevel 5
Badge +24
Can you verify if the update that fixed 8.1 is similar to the update that fixed 10?

Reply