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Explorer.exe using up to 300mb RAM.



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Userlevel 7
Badge +56
@ wrote:
@ wrote:
EDIT: Also note that Promotion ended January 25, 2014.
PROMOTION PERIOD: The Promotion starts on or about 12:00 noon Mountain Time (“MT”) on January 4, 2014 and ends at 11:59 am MT on January 25, 2014 (“Promotion Period”).
Distribution on shares while working(Facebook campaign)
Yes facebook is on going but the download link would come from Webroot right? I don't use facebook so I haven't checked that out let's see if @ can explain more?
 
Thanks,
 
Daniel
Userlevel 7
I was just looking in Facebook for the Free 6 Month Trial that had previously been offered through Facebook and Webroot.  It appears that this offer has now expired.
 
Perhaps a Webrooter can confirm that the Facebook Offer is no longer in force?
 
Userlevel 1
Le Sigh...
I have windows 8.1 x64 and have Windows Explorer running at 292.1 MB as well. I exited Webroot and when I pull task manager and restart Windows Explorer, it goes back to 20.6 MB.  :(  Thought this was fixed ages ago??
 
 
After restarting Webroot, Windows Explorer's RAM use didn't go up.  Weird...
Userlevel 4
I am on Windows 8.1 now and my explorer.exe is using 287 MB

I don't see that as abnormal to be honest.

PS: I have 32 GB RAM
Userlevel 7
Hi MaXimus
 
That is definitively way over the top IMHO...as under the 32bit version I am hard pushed to get explorer.exe over the 50Mb mark...I am running with just 2Gb RAM...care to sub me some of yours? ;)
 
Regards, Baldrick
 
Userlevel 4
Bragging rights post :)

my laptop specs:

ASUS G750JX-CV050H
CPU: i7-4700HQ @ 2.40 GHz.
Memory: 32 GB DDR3 1600 MHz. Hynix RAM
Graphics: GeForce GTX 770M 3 GB GDDR5 RAM
Storage: 256 GB LiteOn LCM-256M3S SSD + 1 TB Seagate Momentus ST1000LM024 5400 RPM HDD
Screen: 17.3" Full HD 3D Glossy Screen
Router: ASUS RT-AC68U AC1900
OS: Windows 8.1 (x64)
Security: Webroot SecureAnywhere AntiVirus for PC Gamers
Userlevel 7
Ooooooh, my...MaXimus...that is some rig...definitively worth a Kudo...just for the spec. 😉
Userlevel 1
"I am on Windows 8.1 now and my explorer.exe is using 287 MB

I don't see that as abnormal to be honest.

PS: I have 32 GB RAM"
 
 
 
 
lol no. Its 10x the size it should be.
Userlevel 7
Badge +56
As Quoted by it's being worked on:
 
@ wrote:
We're still investigating this but the higher Explorer RAM is allocated by Windows in such a way that it will not impact system performance in any measurable or noticeable capacity. If you're experiencing any system performance degradation, I suggest writing into our support team so that they can inspect your logs and correct the issue.
Cheers,
 
TH
Userlevel 7
Badge +51
Win 8.1 Pro x64 Webroot SecureAnywhere Complete (2014) 8.0.4.57
http://upyourpic.org/images/201312/k1np36qg3z.jpg
Cleaning memory with Advanced SystemCare
http://upyourpic.org/images/201312/iah7so3vkg.jpg
http://upyourpic.org/images/201312/2e2a9ibq5p.jpg
 
Userlevel 7
Badge +56
Thanks @  Can you Submit a Support Ticket and point them to your post so they can see what you did? Also what happens after Reboot?
 
Thanks,
 
Daniel ;)
 
Click on the Number and Copy the link from the address bar of your Browser and Paste it in your ticket!
 
http://i61.tinypic.com/fkazhh.png
Userlevel 7
Badge +51
@ wrote:
Also what happens after Reboot?
 
Reboot does not solve the problem of memory consumption
Same, explorer.exe -> ~ 300Mb
Clearing memory ASC solves the problem, in the future explorer.exe is OK.(before reset)
Userlevel 7
Badge +56
@ wrote:
@ wrote:
Also what happens after Reboot?
 
Reboot does not solve the problem of memory consumption
Same, explorer.exe -> ~ 300Mb
Clearing memory ASC solves the problem, in the future explorer.exe is OK.(before reset)
It's still on the list to be fixed and Joe is asking for logs from users of Windows 8.1 x64 to report, the more information the better for them to find a fix. They will give you a link to there Log Gathering Tool so you can Run & Upload the logs!
 
Daniel
Userlevel 7
Badge +51
@ wrote:
Click on the Number and Copy the link from the address bar of your Browser and Paste it in your ticket!
 
 
Send to webroot support
Thanks you.
Userlevel 1
Yeah, I'm not running a memory cleaner.  I dont have to.  Here's what fixes it temporarily (until next boot when I have to do it again)
 
Boot comp (win 81 x64)
shut down webroot
restart Windows Explorer
turn on webroot.  
 
Problem doesn't come back until I reboot again.
 
Hmmm
Userlevel 7
Badge +56
Hi @ can you Submit a Support Ticket so that they can get some logs from your system also?
 
Thanks,
 
Daniel
Userlevel 7
Badge +51
http://upyourpic.org/images/201312/vmppup67d7.jpg
Userlevel 1
I have tried that system analyzer as well and it shows the same memory leak as in your pic. But not the possible handle leak.
Userlevel 1
@ 
 
Your method doesn't work on my system.

 
It is strange that this leak is only on Win 8.1 64 bit version. 
Userlevel 1
Just read there is a new version namely: 8.0.4.63. Haven't seen it on my trial version though.
 
Hopefully this explorer.exe bug can be pinpointed soon enough (i think it's known for a couple of months now?).
 
Does every version of Webroot have the same issue on Win 8.1 64 bit?
 
 
Userlevel 7
Badge +56
Yes it on the list still as Joe mentioned before https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Explorer-exe-using-up-to-300mb-RAM/m-p/82185#M5268 also if you like you can download and install over top and reboot to get .63 as it does take a few days to roll out to everyone. http://anywhere.webrootcloudav.com/zerol/wsainstall.exe
 
TH ;)
Userlevel 1
Just a question of another order. The firewall, is it build in in every version of Webroot or do you need the Internet Security or Complete version for that? And what is so different about the gamer version?
Userlevel 7
Hi Nask
 
How is it going?
 
Yes, the Firewall is built into all versions of WSA...please see this comparison for more information on the difference between the 3 main versions.
 
And this page with regards to the features of the Gamer version...but if I recall the main difference is that the feature set includes the System Optimizer which is not included in the AV version.  But I am sure I will be corrected if that is inaccurate or if I have missed something. ;)
 
Hope that helps?
 
Regards
 
 
Baldrick
Userlevel 7
To the best of my knowledge, you are spot on there Baldrick.
Userlevel 7
Cheers, David, confirmation of correct info provided is...much appreciated...;)

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