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Explorer.exe using up to 300mb RAM.


Windows 8.1 Professional.
 
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Best answer by Rakanisheu Retired 29 April 2015, 10:09

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365 replies

Userlevel 7
Hi MaXimus
 
Interesting...you OK running 64bit & me OK running 32bit...so perhaps has nothing to do with OS and WSA but rather the point you rasied about making sure that MSE/Windows Defender is properly disabled, etc. Hmmmmmmm!
 
Regards
 
 
Baldrick
Userlevel 4
yes not only do you need to stop it, you also need to remove its startup entries via Autoruns.exe which are different entires for Win 7 or Win 8
It doesnt work...
I installed WSA on Windows 8.1 64-bit and disable Windows Defender manualy + all related entries in Autoruns.
After reboot: explorer.exe with 300+ MB RAM usage and much cpu impact... :(
 
Any other ideas?
On second notebook with Windows 8.1 32-bit everything is ok.
Userlevel 7
Badge +19
I'm not seeing this problem with Explorer.exe either, these are my results on 3 Pcs running WSA complete only: -
 
Desktop PC Win 8.1 64bit explorer is using 69MB
Laptop running Win 8.1 64bit using 27Mb
Windows Home Server 2011 64 bit using 27MB
Userlevel 7
Badge +51
Win 8.1 pro 64bit
Webroot SecureAnywhere AntiVirus (2014) 8.0.4.57
Explorer.exe using 65 Mb
WTF... Some have problems on 64-bit, some not... some on 32-bit...
Maybe it system settings-depended? But for what?
Userlevel 7
Badge +51
"Win 8.1 pro 64bit
Webroot SecureAnywhere AntiVirus (2014) 8.0.4.57
Explorer.exe using 65 Mb"
Clean system
It is established only webroot
I'll try on virtual machine.
Userlevel 7
Badge +51
Webroot SecureAnywhere AntiVirus (2014) 8.0.4.57
Maybe in the new version corrected this problem?
The same high usage on virtual machine with Win8 8.1 Pro x64 clean install.
But... I have 8.0.4.46 (downloaded by webroot website).
 
When I use icon -> check new version there is info, that I already use newest.
From where can I download newer version?
Userlevel 7
Hi lukasamd
 
Interesting that you are not yet on .57 version.  If you log into your Web Console (you can do so from the My Account tab in the WSA client on your machine) you should see in the right hand corner of the main console page, your userid (that you used to log into the Console with) + a dropdown arrow.  If you click on the dropdown arrow that should reveal a context menu the first entry of which will be 'Downloads'.  If you click on that you will be given the option to download your version for either Windows or Mac.
 
Download from there and then uninstall/clean install the downloaded version, and see if yo are now on .57, etc.
 
Post back to let us know how you get on.
 
Regards
 
 
Baldrick
 
 
Hello Baldrick,https:///t5/user/viewprofilepage/user-id/780
I did it... and I still have .4.46 version.
Userlevel 7
Badge +51
@ wrote:
Hi lukasamd
 
Interesting that you are not yet on .57 version.  If you log into your Web Console (you can do so from the My Account tab in the WSA client on your machine) you should see in the right hand corner of the main console page, your userid (that you used to log into the Console with) + a dropdown arrow.  If you click on the dropdown arrow that should reveal a context menu the first entry of which will be 'Downloads'.  If you click on that you will be given the option to download your version for either Windows or Mac.
 
Download from there and then uninstall/clean install the downloaded version, and see if yo are now on .57, etc.
  
 
It is downloaded .46
http://upyourpic.org/images/201312/5tfnxqu7rh.jpg
Userlevel 1
I tried a new trial a few minutes ago. It is version 8.04.46. And can't update it to .57. It mentions that .46 is the latest version.
I did disable Windows Defender fully, but Explorer.exe still remains near 300 MB.
Userlevel 7
Badge +56
v8.0.4.46 is the current release we Beta testers are using v8.0.4.57 and I still have the issue on my Win 8.1 Pro x64 VM. To the one's that don't see the high Explorer.exe memory can you please Submit a Support Ticket so they can get some info from your system and that might help the Developers find a work around for the one's that still have it. Also please see here for updated version when they come out: https://community.webroot.com/t5/Release-Notes/PC-Release-Notes-8-0-4-46-includes-updated-Cryptolocker/td-p/77139#.UvkkfoU_9Xo
 
Thanks,
 
TH
Userlevel 7
It is an odd bug.  On my computer explore.exe is using only 23 mb RAM.  
Userlevel 7
Hi lukasamd
 
My apologies for misinforming you on this...I should have known better 😳...but Daniel is quite right (as usual) and luckily is here to correct the mis-information.
 
Having said that I have to agree with Daniel that it is a weird issue...I have so far never seen explorer.exe running at 300Mb, regardless of version used.
 
Hi @ Daniel, I am a volunteer to provide Support with information on this...would you be able to suggest what information they might like or perhaps a consistent Support Ticket description for volunteers so that they know we do not have the problem/are offering info...otherwise they might have a seizure if deluged. ;)
 
Regards to you both.
 
 
Baldrick
 
 
Userlevel 7
Badge +51
Webroot SecureAnywhere AntiVirus (2014) 8.0.4.57
~ snip Removed Beta Download Link snip ~
http://upyourpic.org/images/201312/om49atbrwa.jpg
Install 8.0.4.57

http://upyourpic.org/images/201312/kc8h1d9jqc.jpg
Userlevel 7
Badge +56
@ wrote:
Webroot SecureAnywhere AntiVirus (2014) 8.0.4.57
http://upyourpic.org/images/201312/om49atbrwa.jpg
Install 8.0.4.57
May I ask where you got that Download link from? And can you EDIT it out of your post please!
 
Thanks,
 
Daniel
Userlevel 7
Badge +56
@DavidP1970 wrote:
It is an odd bug.  On my computer explore.exe is using only 23 mb RAM.  
David it's a Windows 8.1 64bit issue only no other OS are reporting this issue!
 
Also what Joe is asking for:
 
@ wrote:
We're still investigating this but the higher Explorer RAM is allocated by Windows in such a way that it will not impact system performance in any measurable or noticeable capacity. If you're experiencing any system performance degradation, I suggest writing into our support team so that they can inspect your logs and correct the issue.
 Cheers,
 
 Daniel
Userlevel 7
Badge +51
@ wrote:
May I ask where you got that Download link from? And can you EDIT it out of your post please!
Thanks,
    Daniel


OK
it is in the public domain
http://www.comss.ru/download/Webroot+SecureAnywhere+180.html
http://malwaretips.com/threads/webroot-secureanywhere-antivirus-2014-3-pcs-free-for-6-months.18840/#post-138258
Thanks you.
Userlevel 7
Badge +51
@ wrote:
 
Thanks for the edit Can you ask one of the Mods to remove them and put in the current release link? That would be much appreciated!
Thanks,
Daniel ;)
I told to the moderator)
Thanks you.
Userlevel 7
Badge +56
@ wrote:
@ wrote:
 
Thanks for the edit Can you ask one of the Mods to remove them and put in the current release link? That would be much appreciated!
Thanks,
Daniel ;)
I told to the moderator)
Thank You! ;)
 
Cheers,
 
Daniel
Userlevel 7
@ wrote:
@ wrote:
 
Thanks for the edit Can you ask one of the Mods to remove them and put in the current release link? That would be much appreciated!
Thanks,
Daniel ;)
I told to the moderator)
Thank you Petrovic!
 
A Beta link can be a problem as the software may not be stable, which is not good for less experienced users.  Being pre-release also means that it is not really officially supported either: it is sort of a "Use at your own risk" situation.
 
 :)
Userlevel 7
Badge +51
@ wrote:
EDIT: Also note that Promotion ended January 25, 2014.
PROMOTION PERIOD: The Promotion starts on or about 12:00 noon Mountain Time (“MT”) on January 4, 2014 and ends at 11:59 am MT on January 25, 2014 (“Promotion Period”).
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