In the meantime, you can disable the Web Threat Shield ('PC Security' tab > Shields) and Identity Shield ('Identity and Privacy' tab) as you start the Hangout to make it work. (Based on Webroot support's replies)
Best answer by JimMView original
Best answer by JimMView original
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I'm a bit puzzled as to why I don't see anything at all about a refund issue in your case history. I do show two keycodes that are active, one of which hasn't been used in a long time. Auto-renewal is something we try very hard to make our customers aware of through sending them emails. The emails for the old keycode were being sent to an email address other than the one you used to register to the community, and I'm going to guess it's your elderly relative's email address, which she probably doesn't check too often or didn't open.
It's unfortunately too late after the fact at this point to work through providing you a refund, particularly with no contact history on the subject present in your case notes. But what I can do since I can prove your old license wasn't in use is give you another year to compensate for your troubles. Plus, I'll be adding that onto your current subscription, so you don't have to do anything on your end.
Please work with Lucas in the support ticket on the Google Hangouts issue. He was the engineer who first spotted the Google Hangouts issue and is the best qualified individual we have to troubleshoot the problem for you.
Please don't hate us! We are doing our best to help you. 🙂
I didn't notice it until months later when I took over as care giver for them. I called your company and the person on the phone agreed I should get a refund and submitted it, but I never heard back.
Now I'm stuck paying for a second license that I never authorized to be billed for and I had shut off the auto billing on that account. I should have never been billed for that in the first place. It just shows how little this company cares.
This webcam issue is just driving me nuts. I can't use Google hangouts now and I can't use Skype. I shut down the thing you told me about and it worked last night now nothing is working!!!!
I hate this company!!!
As to the prior case, it was closed after we suggested you disable Webroot to see if your issue persists and never heard back from you.
Hang in there though. We'll get your issue taken care of in short order. 🙂
I tired to get another issue resolved several months ago and was told I would get a response back and never herad back from anyone. I'm so sick of nothing ever being done and no one ever caring to get back me.
I have had it with this company and this software and I'm going to un-install this and get something better!!!!!!!!!!!!
This kind of case may be more conducive to collecting logs or having a remote session to explore what's happening on your device.
I been experiencing this hangout but I thought it's on Google side. I wouldn't imagine WSA is the culprit. When such hangout occured I closed a browser and restarted it what in the most cases solved the issue. However today Google seems to work fine. It looks like an intermitent issue on my end. Anyway this isn't so terrible issue so I put it aside of my attention.