My computer's os is Windows 7 Pro 64
Best answer by JimMView original
Best answer by JimMView original
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In Chrome, click the three horizontal lines, go to Settings, and check to see what "Default Browser" says towards the bottom of the screen.
In IE, this is found in the gear icon > Internet Options > Programs > Default web browser
In Firefox, this is found in the Firefox button > Options > Advanced > System Defaults > Make Firefox the default browser
Please let us know if selecting a default browser helps your situation. 🙂
Any of the buttons in WR that communicate with your site don't work in my standard acct, but work fine in my administrator acct.
I am thinking a clean install of Webroot might be the answer, what do you think? If I do, should I use the uninstall included with WR or a more thourough uninstall with Revo UI? If you think that I should do a reinstall please list the link of your program on the site.
And please let us know the out come.
Thanks for you help.
Curious what else you were going to suggest?
The only thing that doesn't seem to work in my std acct. is when I right click on the WR shortcut and try to open it as administrator, nothing happens, it won't open. It is something I usually don't do, but I was testing to see if it would.
If I do the right click, open as admin in the admin. acct., WR opens noormally.
TH, what does LUA mean or stand for?
I spoke to soon. It seems since doing the right click in my std acct , trying to open as administrator, I can no longer reach WR by clicking the buttons. It seems to have reverted back to the way it was.
Every other program I have can be opened as either adminstrator or standard user account and work. I didn't have this problem with the old version of Webroot, I could open it as admin of std user and have full functionallity of the program.
I tried it anyway just to see if the issue reproduces for me, but it doesn't reproduce. You might have some irregular permissions on your system, but again, you don't have to open it as an administrator since it's already running as one.
I also noticed that some of the options in WR have to be run as administrator. Since I can't right click and run as administrator, it's kind of a pain to have to log into my admin acct.
I am not running any odd settings in my standard account, it is set at MS's default settings. All my software is updated and current according to Secunia.
As of now it seems the only way I can access WR's phone home feature in my std. acct. is to do a reinstall, and that only lasts till the next reboot. It still works in my administrator acct. even after the reboot. The AV and protection modes are all working fine.
My computer is a Dell xps 8500, pentium 5 chip, running Window 7 pro 64
One caveat, IE must already be opened when you try to open a link in the GUI. If IE is closed it will not work.
My only complaint is that I started a support ticket, yet it took WR a couple of days for them to respond and tell me to call support. Once I contacted support and they remotely accessed my computer it took the tech just a few minutes to find and fix the problem. Thanks WR.