HAVE A VIRUS THAT WEB ROOT FOUND & REMOVED ONCE, NOW ITS BACK & WEB ROOT DOSN'T RECOGNIZE THREAT
I upgraded the free version of web root yesterday, I spent over an hr on the phone with a web root tech. He remotely scanned my laptop, found & removed several threats. 2 hrs later the main virus is back, " Music & talking in the backround of my PC" Now when I perform a scan, web root dose not see any threats. I again spent over 2 hrs online with a web root tech, they instructed me to perform certain down loads to assist them in gathering info, which I did, they told me to message them when logs were ready, which I did. 2 hrs later, no replie from web root. since I upgraded my webroot soft ware, my PC runs for about an hr, the whole time with this music & talking in the backround, its doing it as I am typing right now. Then my PC will freeze up for several minutes at a time. this happens every 10 mins or so. What should I do now?
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I dont see a ticket about this issue (which we are research right now). This infection is a bit of a nuisence and we are testing a tool that will fix it. Can you send me a message with the email address you used to send to support?
1. Restart the computer.
2. When you see the black-and-white Starting Windows bar at the bottom of the screen, repeatedly tap the F8 key until the Windows Advanced Options menu appears.
3. Use the Arrow keys to select Safe Mode with Networking and press Enter.
4. When you are asked to login to Windows please login to your account.