I recently installed webroot anti-virus on a windows XP SP3 machine. During the installation the program found an infection in SHDOCVW.DLL and (I assume) quarantined the file, as a result of which I can no longer start explorer.exe, so my taskbar, desktop etc are missing. I don't have the windows XP disk unfortuntately to recover a clean file and windows restore wasn't turned on at the time. Without explorer I also can't open the webroot console to restore the file from quarantine. I can run files from task manager, including webroot, but can't open the actual console. Could anyone please suggest how to either open the console or to remove the file from quarantine otherwise?
Thank you all in advance.
A.
Best answer by MikeR
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