My last computer was destoyed when a window popped up mimicing a MS WINDOW and said a virus was attacking- needless to say my old computer was destroyed due to the damage. I once again received the same POP UP window but this time I shut down my computer. The only real difference in computer protection is this one has WEBROOT but Webroot DID NOT recognize this attack and did absolutely nothing to stop it so I shut down my computer immediately. Please help a damsel in distress. What can be done about averting these attacks in the future?
Best answer by RetiredTripleHelix 31 May 2013, 19:04
Please Submit a Support Ticket so that they can gather some logs and help you clean your system free of charge also please don't use other cleaning tools as Webroot has excellent Malware removers!
Often when using a layered approach it may appear that Webroot is not doing anything: do not worry it is working just fine. When in a layered situation, Webroot will stay in the background so the other solution will catch most malware. Anything that the other solution misses will be caught be Webroot.
I have found that often if you choose to use Webroot and another solution, it is best to install the OTHER solution first, and then Webroot. The competing software may still give you a notice that it thinks there will be a conflict, but just ignore it and submit a trouble ticket if needed.
I'm a bit scared to hear that my PCs can be destroyed by a trojan despite using WSA-C ! :@
Is-it really necessary to use another AV ?
I myself like the low resource usage by just using Webroot, and I don't sacrifice security doing that. The choice is yours, and either way you won't make a wrong decision.
Now I can sleep on my two ears;)