How can I stop popup ads from Offers4U?
I have tried to follow the tips I found on the web, but I still get popups from Offers4U. Can you tell me a fool proof way to block them? Why doesn't webroot stop them as malware? Thanks.
Userlevel 7
+62
Hello dfpietras,
Welcome to the Webroot Community,
Offers4U it’s technically not a virus, but it does exhibit plenty of malicious traits, such as rootkit capabilities to hook deep into the operating system, browser hijacking, and in general just interfering with the user experience.
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
Hope this helps!
Welcome to the Webroot Community,
Offers4U it’s technically not a virus, but it does exhibit plenty of malicious traits, such as rootkit capabilities to hook deep into the operating system, browser hijacking, and in general just interfering with the user experience.
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
Hope this helps!
Userlevel 7
+3
Hello @ and Welcome to the Webroot Community.
Just to add,
Can you tell us what steps you've already tried? Under Installed Programs in Control Panel did you find anything to remove? Did you look for Browser extensions and plug-ins which may be related? Tried browser resets?
Be aware that related files may not be called Offers4U, but may be named e.g. SalePlus or PriceMinus or others...LyricsPal or extension LyricsSay, and it may be a help to look for recent and unknown entries.
The best path may be to let Support take care of it, and also would recommend having a good adblocker installed, if not already.
Also, please let us know if you have questions, or more info.
Just to add,
Can you tell us what steps you've already tried? Under Installed Programs in Control Panel did you find anything to remove? Did you look for Browser extensions and plug-ins which may be related? Tried browser resets?
Be aware that related files may not be called Offers4U, but may be named e.g. SalePlus or PriceMinus or others...LyricsPal or extension LyricsSay, and it may be a help to look for recent and unknown entries.
The best path may be to let Support take care of it, and also would recommend having a good adblocker installed, if not already.
Also, please let us know if you have questions, or more info.
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