Best answer by ProTruckDriverView original
How do I configure Webroot to allow a program (Playon) to access the internet freely?
I have a program, Playon, that searches the internet for TV shows or movies that I want & records them to my PC automatically. It turns on as soon as the PC is turned on & does it's thing. Webroot has been interfering with it when I try to watch what has been recorded. The playback is choppy & hangs up. Playon is aware that AV programs will do this & suggests configuring the AV to allow the Playon to access the internet when it wants to. I had playback problems before & configured Webroot for Playon. I recently allowed Webroot tech support to do a remote session on my PC & they uninstalled, then reinstalled Webroot to fix an issue. It's no longer configured for Playon & I can't find the area I configured before. Can I get specific instructions on how to reconfigure it?
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Please have a look here at these PC User Guide articles that can help you with unblocking and allowing if you are totally sure these programs or sites are not malicious.
Controlling active processes
Managing protected applications
Managing active connections
There are essentially 3 key areas where this can happen/a user can override WSA. These are essentially reached, from the main WSA panel, as follows:
and once there the user usually has the options to:
In the case of 1. Detection Configuration
If an item is set to:
In the case of 2. Protected Applications (Internet Security & Complete version ONLY)
In this case:
And finally, in the case of 3. Control Active Processes
If a process is set to:
Hope this information helps. You may also submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
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