How do I configure Webroot to allow a program (Playon) to access the internet freely?

  • 19 February 2017
  • 1 reply

I have a program, Playon, that searches the internet for TV shows or movies that I want & records them to my PC automatically. It turns on as soon as the PC is turned on & does it's thing. Webroot has been interfering with it when I try to watch what has been recorded. The playback is choppy & hangs up. Playon is aware that AV programs will do this & suggests configuring the AV to allow the Playon to access the internet when it wants to. I had playback problems before & configured Webroot for Playon. I recently allowed Webroot tech support to do a remote session on my PC & they uninstalled, then reinstalled Webroot to fix an issue. It's no longer configured for Playon & I can't find the area I configured before. Can I get specific instructions on how to reconfigure it?

Best answer by ProTruckDriver 19 February 2017, 02:18

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Userlevel 7
Hello scotpiper, Welcome to the Webroot Community Forum. :D
Please have a look here at these PC User Guide articles that can help you with unblocking and allowing if you are totally sure these programs or sites are not malicious.
Controlling active processes
Blocking/Allowing files
Managing protected applications
Managing active connections
There are essentially 3 key areas where this can happen/a user can override WSA.  These are essentially reached, from the main WSA panel, as follows:
  1. PC Security > Block/Allow Files
  2. Identity Protection > Application Protection
  3. Utilities > System Control > Control Active Processes
and once there the user usually has the options to:
  1. "Allow"
  2. "Protect/Monitor"
  3. "Block/Deny"
In the case of 1. Detection Configuration
If an item is set to:
  • "Allow", WSA ignores it during scans and shield actions, meaning if it's a virus that has been allowed, it can continue acting as a virus acts.  Be careful of what you allow in this area and ensure it's something you trust implicitly if you are going to change the status from Block to Allow.
  • "Monitor", WSA will watch the item to determine if it is legitimate or related to malware.  It is not necessary to add files into this list or set files to monitor manually unless you are changing them from a Block or Allow status.  This might be useful if for example you think Webroot might have had a false positive on something and you want to check again at a later time to see if the determination has changed.  You could set it to Monitor and have Webroot check it again.
  • "Block", then WSA will treat the items as it would detected malware.  It will not be executed, and it will not be written to your hard drive.  Detected infections are automatically set to a Block status.
In the case of 2. Protected Applications (Internet Security & Complete version ONLY)
In this case:
  • "Allowed applications" are not secured against information-stealing malware, and also have full access to protected data on the system. Many applications unintentionally access protected screen contents or keyboard data without malicious intent when running in the background. If you trust an application that is currently marked as "Deny," you can change it to "Allow."
  • "Protected applications" are secured against information-stealing malware, but also have full access to data on the system. By default, web browsers are assigned to the "protected" status. If desired, you might also want to add other software applications to "protected," such as financial management software. When you run a protected application, the Webroot icon in the system tray displays a padlock.
  • "Denied applications" cannot view or capture protected data on the system, but can otherwise run normally.
And finally, in the case of 3. Control Active Processes
If a process is set to:
  • "Allow" it means WSA allows it to run on the system. It's important to note that if an item is already allowed here, that's because Webroot knows already from seeing the file before that it's ok to allow.
  • "Monitor" status means WSA will journal what that program is doing and keep a very close eye on it for any suspicious activity.  Basically, it would treat it as if it wasn't already sure about it one way or the other, and it wants to monitor it closely until it's sure about it.
  • "Block" means just that...WSA does not allow it to run on the system.  Be very careful about what you block in this area and ensure that anything you decide to block is a non-essential process.  Otherwise, you could be setting yourself up for a lot of grief if you block something critical.
Hope this information helps. You may also submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Dave 😉