Knowledge Base

How do I resolve keycode errors or "invalid" messages?

  • 5 April 2018
  • 0 replies
  • 1014 views
How do I resolve keycode errors or "invalid" messages?
Userlevel 7
Badge +36
If you are receiving error messages when installing on Windows PC or Mac:
 
  • Are you typing the keycode in correctly? Many times the characters i/1o/0s/5b/8 and others are confused when the user types the code in manually.  
  • When installing Webroot SecureAnywhere from a CD or package, make sure to note each letter or number as you type. If you're not sure about a character, try it both ways.
 
  • When installing from an email, you can copy and paste the keycode directly into the installer. To copy and paste your keycode, highlight the full keycode with your mouse, right-click the selection, and select Copy from the context menu. When prompted for the keycode, place your cursor in the keycode entry box, right-click, and select Paste from the context menu.
 
  • Do you have a previous version of Webroot installed? This could be blocking the installation of the new software. Click here for removal instructions.
 
  • If you are seeing error message "The keycode could not be verified at this time. Ensure that SecureAnywhere is allowed to connect to the Internet and try again." click here.  
 
  • If you are receiving error FZLC0055click here.  
  • If you are receiving error FZLC0056: Invalid or Unknown Keycodeclick here.  
  • Are you using the correct download? You can request to have the current download file and your keycode sent to you via email by clicking here and filling out the form. If you purchased at Best Buy, click here for the current download.  
Android or Apple iOS:
 
  • Are you typing the keycode in correctly? Many times the characters i/1o/0s/5b/8 and others are confused when the user types the code in manually.  
  • Are you using the right App for your keycode?  
  • For Webroot SecureAnywhere Internet Security Plus subscriptions, you will need to install the Security - Free App from the Play Store.
 
  • For Webroot SecureAnywhere Complete subscriptions, you will need to install the Security - Complete App from the Play Store.
 
  • For Webroot Premier subscriptions, install the Premier App if you do not already have a Premier keycode. If you already have a Premier keycode, install the Security - Free.
If you are still not able to install Webroot, click here to submit a Support Ticket.

This topic has been closed for comments