I have a file C:ProgramDataWRDataPKGSafarNEW_webfilter.safariextz that webroot says is clean, but everytime I move it, I find a new file has been created in the original location (above), which makes me suspicious whether this is a legit file or not.
Is there a way I can upload my file to you so you can have a 2nd look and check it out more closely on your end?? If so, how do I do that?
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Welcome to the Community Forum,
Do you have Safari for your browser? Because this is the Webroot Filter extansion for Safari as shown below.
To the right you will see submit a file!
Hope this helps!
Welcome to the Community Forums.
Not sure why you would think that this file is suspicious since as far as I know this is the Webfilter for Webroot in Safari.
And if you do not require it or want to use it then I would have thought that you would be able to disable it from within OSX.
Certainly I can assist here..
If you don't want to install the Webroot Extension you can shut off 3rd Party Extensions in the browser. I would go ahead and install that file (C:ProgramDataWRDataPKGSafarNEW_webfilter.safariextz ) and then if you want to disable it or uncheck enable webfilter.
Just open Safari and in the left hand corner open up Safari Preferences and this is what you will find.
No problem thanks for the shout out! Happy I could do it!:D
UPDATE: Well, I did manage to stumble upon the "Submit a file" button. Unfortunately, the suspicious file is an attactment in an email sent to me. I don't see any way to send that to Webroot.
Avast makes it easy to submit a possible malware link by simply emailing it to their special virus email address. If the threat is an attachment, I'm able to forward it. That seems like a better way of dealing with the thing.
Welcome to the Webroot Community,
Please look below:
EDITED: Are you using a Mac Computer?
Emails aren't scanned by Webroot, but as soon as you try to run a malicious attachment WSA would block the execution and protect your PC. Also if you would click on a link in an email the URL will be scanned against the cloud database.
Now you can always Submit a Support Ticket which is free of charge and they should be able to help you.
Hope this helps?
I received a different link attachment yesterday also and stupidly clicked on it. At the end of the day, when I was ready to turn my PC off, a huge pop-up ad was on my screen when all windows were closed. I suspect it was related to the attachment link I clicked on.
It's always best to never open an attachment from an unknown address. So I wouldn't risk it either.
Are you still getting popups?
Sending and scanning files
> have you looked at the raw message....if you do not recogize the sender, if you are not expecting email with attachment.
> forget it.....not worth the trouble
I am running both Avast and Webroot on my PC and have Avast scheduled to run a boot scan when I turn it off tonight. I know that, as good as Webroot is with it's small footprint and quick scans (which I appreciate), it can't do a boot scan. If malware from yesterday's email is ensconced on my machine, I hope the boot scan can root it out.
10MB size allowed: