Best answer by shorTcircuiTView original
How do I uninstall Webroot Filtering Extension
The Webroot Filtering Extension is slowing my computer way down. To the point where things time out before loading. How do I disable, uninstall the filtering extension?
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There has been a change in the filter extensions in how to disable and remove them. Please see THIS KB Article for more information. You MIGHT be able to disable them yourself in the Browser settings, Extensions / Addons but you may need to follow the directions in the KB as well.
If I may ask, what browser are you using? I am getting reports from users of Chrome that they now have a slowdown in that browser only. If you have been using the Filter Extention all along, and only now are having issues with it and a slowdown, please submit a Trouble Ticket so that Webroot Support can gather information and submit it to the Dev's so that the issue will be fixed.
I hope this helps!
If you have been using the Filter Extension before without a problem, please do submit that trouble ticket. Webroot Support needs to document as much as they can in order to find and fix a problem.
As an aside, it seems to be taking for ever to get this change into the release version; perhaps though the the KB article is a sign of things to come! 😉
SINCE a FEW users may be affected, it is better to let them check for it, as well as give them the other available options as well.
Please submit a Trouble Ticket to have Webroot Support gather data. They are still working on things, trying to improve efficiency, so as far as I know all additional data they can collect will help us get a better product, one that we wont think a need to turn part of it off.
Keep an eye on the Community as we know there is an issue with the Extension slowing down Chrome. Webroot is working on it, so you may want to re-enable the Extension once things are working better. You are better protected with it on.
Thank you really very much for letting us know! Whatever the reason it worked doesn't really matter, it gives us a better method to use here before we need to send users on to Support.
Kudo's and glad it is working better!
i agree David it's odd that cleaner would help the Webfilter but it's great to know. I used it last night after reading this post. Not much of a change for me..but yet I'm not having much of an issue ..LOL
Webroot is working on it to make it work better so that we don't have to remember to get rid of the junk in order for things to work, but it is a good idea to do it anyway.