Best answer by shorTcircuiTView original
How do I uninstall Webroot Filtering Extension
The Webroot Filtering Extension is slowing my computer way down. To the point where things time out before loading. How do I disable, uninstall the filtering extension?
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SINCE a FEW users may be affected, it is better to let them check for it, as well as give them the other available options as well.
If you have the extensions installed then there is no need to install them again unless the version installed is anterior to the version you have in the Webroot folder, in which case you can delete the extension that is installed in Chrome, and then drag and drop the newer version into the Extension Manager, after which you should then enable the extensions concerned.
Give it a try and see whether that works for you...the manual 'tweak' works for whaever version of the extensions you want to use it for.
There has been a change in the filter extensions in how to disable and remove them. Please see THIS KB Article for more information. You MIGHT be able to disable them yourself in the Browser settings, Extensions / Addons but you may need to follow the directions in the KB as well.
If I may ask, what browser are you using? I am getting reports from users of Chrome that they now have a slowdown in that browser only. If you have been using the Filter Extention all along, and only now are having issues with it and a slowdown, please submit a Trouble Ticket so that Webroot Support can gather information and submit it to the Dev's so that the issue will be fixed.
I hope this helps!
If you have been using the Filter Extension before without a problem, please do submit that trouble ticket. Webroot Support needs to document as much as they can in order to find and fix a problem.
Please submit a Trouble Ticket to have Webroot Support gather data. They are still working on things, trying to improve efficiency, so as far as I know all additional data they can collect will help us get a better product, one that we wont think a need to turn part of it off.
Webroot is working on it to make it work better so that we don't have to remember to get rid of the junk in order for things to work, but it is a good idea to do it anyway.
No worries...no, not turn it off but add in the extension into the Chrome Extension Manager. That is what I meant.
When you go into Chrome are you seeing the extensions in the Extensions Manager, or not? If not then they are not installed, but I suspect that what you are referring to is the web filtering driver which is recently introduced.
OK, if you want to try the workaround to get the Webroot extensions (this works for Password & Filtering ones) you can try this;
Navigate to C:ProgramDataWRDataPKG...note that this is a hidden folder and so you will either need to adjust the settings using the Control Panel's Folder Options to view such folders, or you can use the programdataWRData commend in the Search field under the Start Menu and then select the PKG folder from the list provided.
Then, open the Chrome Extensions page in the browser, and at the top of the page check Developer Mode to be 'On'.
After that for the Web Filtering extension you open the 'Chrome' sub folder, and from within that you drag the following file to the Extensions page:
Note that there may be a number of Chrome_ files in the folder so always drag 'n drop the one with the highest version no.
After the drag 'n drop await the message that one is trying to install a new extension to which you should answer 'Install'.
Once the extension has been installed uncheck the Developer Mode and enjoy...you should now have the extension working under Chrome.
I have done this for Windows 7, 8, 8.1 & recently for Windows 10...and it works...at least for me. ;)
Not the official way of getting it installed but I hope that helps?
Keep an eye on the Community as we know there is an issue with the Extension slowing down Chrome. Webroot is working on it, so you may want to re-enable the Extension once things are working better. You are better protected with it on.