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How do I uninstall Webroot Filtering Extension

  • 9 September 2015
  • 37 replies
  • 3096 views

The Webroot Filtering Extension is slowing my computer way down. To the point where things time out before loading. How do I disable, uninstall the filtering extension?
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Best answer by shorTcircuiT 9 September 2015, 14:01

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Userlevel 7
Badge +56
The release that has the checkbox should be going out today, if all goes well.
Userlevel 7
?  We put this out yesterday due to a few posts that looked like a FEW users may have received the code early.  What they were describing matched what we would expect to see after this goes out to everyone.
 
SINCE a FEW users may be affected, it is better to let them check for it, as well as give them the other available options as well.  
Userlevel 7
Badge +34
?Quite right David, I should have realised what was happening. Looking forward to the new version.
Userlevel 7
No worries.  If there was NO chance that anyone was seeing it, and the release would not be for another couple weeks... you would be quite right.
 
 :)
Userlevel 4
Interesting reply from Tech Support. They said that they ran into the same issue today while on another user's PC. They said to download CCleaner and run it, it took care of the problem without disabling the extension.
Userlevel 7
OK, well I thought from what you were saying previously that you were interested in trying this on Windows 7 where you did not have the extensions installed...now what am I missing?
 
If you have the extensions installed then there is no need to install them again unless the version installed is anterior to the version you have in the Webroot folder, in which case you can delete the extension that is installed in Chrome, and then drag and drop the newer version into the Extension Manager, after which you should then enable the extensions concerned.
 
Regards, Baldrick
Userlevel 7
You could certainly try that approach.  In fact that was the approach taken in relation to the Password Manager under Firefox whilst sorting it out working under Mozilla's new rules was in progress.
 
Give it a try and see whether that works for you...the manual 'tweak' works for whaever version of the extensions you want to use it for.
 
Regards, Baldrick
Userlevel 7
That is really weird...I have never come across that before...I may have to give it a try again myself but the last time I tried, which was recently, there was no issue.  :S
Userlevel 7
Hello there, welcome to the Community!
 
There has been a change in the filter extensions in how to disable and remove them.  Please see THIS KB Article for more information.  You MIGHT be able to disable them yourself in the Browser settings, Extensions / Addons but you may need to follow the directions in the KB as well.
 
If I may ask, what browser are you using?  I am getting reports from users of Chrome that they now have a slowdown in that browser only.  If you have been using the Filter Extention all along, and only now are having issues with it and a slowdown, please submit a Trouble Ticket so that Webroot Support can gather information and submit it to the Dev's so that the issue will be fixed.
 
I hope this helps!
Chrome
Userlevel 7
Thanks!  Go ahead and follow the directions of the KB Article if you need to, though you may be able to disable the extension simply by click on the Chrome 'three bar menu" at the upper right, select More Tools, and then Extensions. 
 
If you have been using the Filter Extension before without a problem, please do submit that trouble ticket.  Webroot Support needs to document as much as they can in order to find and fix a problem.
Userlevel 7
Badge +34
Thanks nic - thought it might not be too far off but today is a lovely surprise!  Sorry I posted now! 😳
Userlevel 7
?
 
Please submit a Trouble Ticket to have Webroot Support gather data.  They are still working on things, trying to improve efficiency, so as far as I know all additional data they can collect will help us get a better product, one that we wont think a need to turn part of it off.
Userlevel 4
@ wrote:
@
 
Please submit a Trouble Ticket to have Webroot Support gather data.  They are still working on things, trying to improve efficiency, so as far as I know all additional data they can collect will help us get a better product, one that we wont think a need to turn part of it off.
Submitted.
Userlevel 4
Tech Support replied that they want me to call to do a remote for my problem.  I figured that I'd have to enable the extension so I'd have the problem when I called.  I enabled the extension but don't have the problem now!  Maybe it'll come back after a restart/reboot or maybe they fixed it????
Userlevel 7
They probably fixed it.  I have heard they they can use WSA Complete's System Optimizer or CCleaner, both of which can clear the browser cache, cookies, history, etc.  It seems that the issue with the Chrome extension has to do with it not liking a lot of junk that really should be removed anyway.  
 
Webroot is working on it to make it work better so that we don't have to remember to get rid of the junk in order for things to work, but it is a good idea to do it anyway.
 
 :)
Userlevel 7
You can go back into the Trouble Ticket and let them know that the problem has returned.
Userlevel 4
I actually did that twice!  Once to ask if they fixed it and they asked me to call when/if it returns.  I then told them that it did but I don't have the time at the moment.
Userlevel 7
When you do have the time, follow up, and let them know what time it was, roughly, when you noticed it had returned.  They are will likely want to gather some logs, so I would suggest you do not clear browser history cache or anything like that. Just let it sit for the moment if you can until you can contact them.
Userlevel 7
Hi wptski
 
No worries...no, not turn it off but add in the extension into the Chrome Extension Manager. That is what I meant.
 
When you go into Chrome are you seeing the extensions in the Extensions Manager, or not?  If not then they are not installed, but I suspect that what you are referring to is the web filtering driver which is recently introduced.
 
Regards, Baldrick
Userlevel 7
Hi wptski
 
OK, if you want to try the workaround to get the Webroot extensions (this works for Password & Filtering ones) you can try this;
 
Navigate to C:ProgramDataWRDataPKG...note that this is a hidden folder and so you will either need to adjust the settings using the Control Panel's Folder Options to view such folders, or you can use the programdataWRData commend in the Search field under the Start Menu and then select the PKG folder from the list provided.
 
Then, open the Chrome Extensions page in the browser, and at the top of the page check Developer Mode to be 'On'.
 
After that for the Web Filtering extension you open the 'Chrome' sub folder, and from within that you drag the following file to the Extensions page:
 
      CHROME_1.n.n.nn.crx
 
Note that there may be a number of Chrome_ files in the folder so always drag 'n drop the one with the highest version no.
 
After the drag 'n drop await the message that one is trying to install a new extension to which you should answer 'Install'.
 
Once the extension has been installed uncheck the Developer Mode and enjoy...you should now have the extension working under Chrome.
 
I have done this for Windows 7, 8, 8.1 & recently for Windows 10...and it works...at least for me. ;)
 
Not the official way of getting it installed but I hope that helps?
 
Regards, Baldrick
Userlevel 4
I've noticed the slowdown as well using Chrome and disabled the WRSA filtering extension in Chrome which seems to have taken care of the problem. 
Thanks to everyone for the help. I was able to disable it from the extra tools / extension option and seems to be going a lot faster, like normal.
Userlevel 7
Thank you for letting us know!  We always appreciate knowing when things are working better.
 
Keep an eye on the Community as we know there is an issue with the Extension slowing down Chrome.  Webroot is working on it, so you may want to re-enable the Extension once things are working better.  You are better protected with it on.
 
Cheers  :)
Userlevel 4
The Tech Support suggestion to download/install/run CCleaner seems to have worked.  I ran the cleaner and reenabled the extension and no slowness was noticed so far.

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