How to eliminate threats from sites I have not clicked on?
Userlevel 1
For the last 10 days or so unsolicited web pages have opened on their own in a new Chrome tab while simultaneously,Webroot pops up with a warning against that particular website reported as being unsafe, i.e. sweetpacks/go2cloud or helpmetop.info. It can happen while I'm simply reading an email, not clicking anything. Running a Webroot scan detects no threats. I have not downloaded any suspicious shareware or the like. Any suggestions?
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Userlevel 1
I have heard from support. I apparently deleted their first response in all the commotion.
Userlevel 7
+62
Hi bleachers,
That's good news!
Thanks for letting us know! :)
Kind Regards,
That's good news!
Thanks for letting us know! :)
Kind Regards,
Userlevel 7
+56
Yeah I just checked the ticket and it looks like they sent you a request for logs. Let me know if you have any trouble using the system and I can help get your response entered.
Userlevel 1
I've waited several days to respond after the last session with the tech, just to be sure of the result. Another popup did happen after that session. As I had reset Chrome, uninstalled and re-installed it (several times) I thought of something I had not tried. I removed my Chrome profile and created a new one. I did that on Tuesday and I haven't had a single unwanted popup since. Problem appears to be solved. I notified support.
Userlevel 7
Hi bleachers
That is really interesting, and good to know...many thanks for sharing.
Regards, Baldrick
That is really interesting, and good to know...many thanks for sharing.
Regards, Baldrick
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