How to eliminate threats from sites I have not clicked on?

Userlevel 1
For the last 10 days or so unsolicited web pages have opened on their own in a new Chrome tab while simultaneously,Webroot pops up with a  warning against that particular website reported as being unsafe,  i.e. sweetpacks/go2cloud or  It can happen while I'm simply reading an email, not clicking anything.  Running a Webroot scan detects no threats.  I have not downloaded any suspicious shareware or the like.  Any suggestions?

30 replies

Userlevel 1
I have heard from support.  I apparently deleted their first response in all the commotion. 
Userlevel 7
Badge +62
Hi bleachers,

That's good news!

Thanks for letting us know! :)

Kind Regards,
Userlevel 7
Badge +56
Yeah I just checked the ticket and it looks like they sent you a request for logs.  Let me know if you have any trouble using the system and I can help get your response entered.
Userlevel 1
I've waited several days to respond after the last session with the tech, just to be sure of the result.  Another popup did happen after that session.  As I had reset Chrome, uninstalled and re-installed it (several times) I thought of something I had not tried.  I removed my Chrome profile and created a new one.  I did that on Tuesday and I haven't had a single unwanted popup since.  Problem appears to be solved.  I notified support.
Userlevel 7
Hi bleachers
That is really interesting, and good to know...many thanks for sharing.
Regards, Baldrick