How to eliminate threats from sites I have not clicked on?
For the last 10 days or so unsolicited web pages have opened on their own in a new Chrome tab while simultaneously,Webroot pops up with a warning against that particular website reported as being unsafe, i.e. sweetpacks/go2cloud or helpmetop.info. It can happen while I'm simply reading an email, not clicking anything. Running a Webroot scan detects no threats. I have not downloaded any suspicious shareware or the like. Any suggestions?
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Welcome to the Community Forum,
My advice it that you install a Popup Blocker for Chrome. Also check your Chrome Browser for any unknown extensions . You can also reset the Chrome browser.
For Chrome µBlock : https://chrome.google.com/webstore/detail/%C2%B5block/cjpalhdlnbpafiamejdnhcphjbkeiagm?utm_source=ch...
Then check your Computer for PUAs https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744
If you continue to have problems then please submit a Support Ticket and they will be able to look into this for you free of charge with an active subscription.
I am still waiting to hear back from support.
Please let us know how you are doing alright?
I'm just wondering if you did a reset with the Chrome browser. Or Maybe an unistall of Chrome and reinstall would help this while you are waiting for Support to contact you. If you want to try that here is the link for Chrome .
Otherwise Thank you for keeping us posted. Really appreciate that for it helps others too.
Yes let's hope you resolved the issue huh? 😃
Can you use another browser while you are waiting for Support? They will contact you through email and that might me a couple of days or sooner.
Sorry we couldn't get this resolved for you,
No problem, your welcome!:D
You are right..that is interesting. Let me know how that turns out too ok?
Usually I will go to Adobe Flasher Player website. But have a look here..As it saids, Adobe Flash Player is directly integrated with Google Chrome and enabled by default. Available updates for Adobe Flash Player are automatically included in Chrome system updates.
EDITED: if you install Adobe Flash Player for another browser ,make sure you un click any add ons. They are usually bundled with PUAs.
Did you get the name of the Media Player? Not sure what that player would be. You can go here for more information on plug-ins https://support.google.com/chrome/answer/142064?hl=en&rd=1
Thanks for keeping us posted!
Yes it sounds like you are having some PUA issues and beings as it was a weekend when you issued that support ticket it shouldn't be long now for support to help you, the beginning of this week.
Thank you for your patience...
I'm so sorry! Really ? When did you submit that support ticket? Wasn't it over the weekend or Friday? Have you checked your junk mail?
I don't think that could of happened. If you submitted that support ticket then they will have it and you will recieve that reply in your email.
You could call support if you wanted to and see if you can get help sooner.
Virus Removal Options
Please check out this Microsoft help site and see if thats helps you out any.
Here is the link to Revouninstaller.
Revo Uninstaller Information and Download