I am trying to download the free version of Picasa. Webroot stops the download each time I try.

  • 22 February 2015
  • 2 replies

Each time I have tried to download Picasa, Webroot identifies it as malware and deletes it.  I do not get a screen asking me if I want to allow the download.  What can I do?

2 replies

Userlevel 7
Badge +62
Hello and Welcome to the Webroot Community.
Please make sure you download the there website here.http://picasa.google.com/
I just downloaded to my PC without a hitch!
Let us know if you have any issues!
Best Regards
Userlevel 7
Hi cpelenberg
Welcome to the Community Forums.
Perhaps a littlembackground may assist in understanding the reasons behind the advice that Sherry has provided?
The reason that WSA may be blocking your download is the possible presence of a non-malware program we commonly refer to as a PUA or (Potentially Unwanted Application).
These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site. Hence the good advice by Sherry.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
Hope that helps with some useful background information?
Regards, Baldrick