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I Blocked A Function In An Application, And It Isn't Showing In Quarantine... What Should I Do?

  • 28 March 2015
  • 2 replies
  • 19 views
T
Ok, I'm A Gamer Who Uses The Application "Steam", And I Accidently Blocked A Command Of Some Sorts That Ran The Online Features Of Steam, And Now It Won't Work If I Go To The Community, Store, Etc...

2 replies

D_J
Rank
Userlevel 7
Badge +7
Hi therealsnakepie123 and welcome,
 
I little more information would be helpful in determining the next steps.
 
What activity was taking place that caused or gave you the opportunity to block the command?
How did you block it?  
What screen or dialog box was present when you blocked it?
What should it be doing now that it is not?
 
Any additional information that you can provide that may help someone here to assist you would be appreciated.
 
Best Regards,
Dave 
Petrovic
Rank
Userlevel 7
Badge +52
Hello and Welcome to the Webroot Community,
 
Please read these articles,:
 
Controlling active processes
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C10_SystemControl/CH10b_ControllingPr...
Blocking/Allowing files
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C5_Quarantine/CH5b_BlockingAllowingFi...
 Managing protected applications
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6c_ManagingProtecte...
 
Steam files> allow
 
You can also submit a Support Ticket if you need files whitelisted.
Helpful Webroot Links: Download (PC) | Download (Best Buy Subscription) | Submit Support Ticket | Account Console | User_Guides | BrightCloud URL lookup

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