I cant get my HP deskjet 2050 print 0ff my ASUS LAP TOP. iT DID BEFORE.
iT STARTES THEN QUITES. i HAVE 10 THINGS TO PRINT BACK LOGED.
Userlevel 7
+62
Hello Oldman70up,
Welcome to the Community Forum,
Are you receiving any error message or other indication when trying to print?
I am guessing that this may be associated with the Identity Shield, depending on if you are using a printing application, i.e., it could be being blocked from accessing protected data;
To see if we can fine down what the issue is please try the following:
1. Check in Identity Shield > Settings > Protected Applications. Is there anything set to 'deny' on the right hand side of the list displayed?
2. Disable the Identity Shield completely. Does that help?
3. Disable Webroot temporarily. Advanced Settings > Install Settings (or basic configuration from the management portal) > Allow SecureAnywhere to be Shutdown manually. Once this option is enabled, right-click the Webroot tray and select 'Shut down protection'. Does that help?
Please then let us know which if any of the above have resolved the issue and we can then take it from their to make sure that the right solution is implemented.
Kind Regards,
Welcome to the Community Forum,
Are you receiving any error message or other indication when trying to print?
I am guessing that this may be associated with the Identity Shield, depending on if you are using a printing application, i.e., it could be being blocked from accessing protected data;
To see if we can fine down what the issue is please try the following:
1. Check in Identity Shield > Settings > Protected Applications. Is there anything set to 'deny' on the right hand side of the list displayed?
2. Disable the Identity Shield completely. Does that help?
3. Disable Webroot temporarily. Advanced Settings > Install Settings (or basic configuration from the management portal) > Allow SecureAnywhere to be Shutdown manually. Once this option is enabled, right-click the Webroot tray and select 'Shut down protection'. Does that help?
Please then let us know which if any of the above have resolved the issue and we can then take it from their to make sure that the right solution is implemented.
Kind Regards,
Reply
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.