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I enter "scan computer" but it just sits there, not scanning

  • 15 May 2015
  • 1 reply
  • 21 views
S
I enter "scan comupter" put nothing happens

1 reply

Ssherjj
Rank
Userlevel 7
Badge +62
Hi stevesmart,
 
Welcome to the Webroot Community,
 
Sorry to hear you are having this issue.
 
Can you please do a clean reinstall of WSA and Please follow the steps closely! Edit: This is for a PC not a Mac!

 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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