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I had to let my subscription expire. How can I renew now with the new card?

  • 8 December 2016
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My subscription expired a couple days ago due to a fraud issue with the debit card I had on file with you. How can I renew now with the new card?
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Best answer by ProTruckDriver 8 December 2016, 08:23

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Userlevel 7
Hello ladycat44, Welcome to the Community Forums.:D
 
One can renew one's subscription either using the link available under the 'My Account' tab in the WSA client or via these links to the Webroot website:
 
US:  https://www.webroot.com/us/en/home/renewal
UK:  https://www.webroot.com/gb/en/renewal
 
depending on where you are located.
 
The renewal mechanism gives you the option to not only renew as is but also to amend your subscription, and while one can change the number of devices covered there are limitations, as far as I am aware that I believe restrict the numbers to 1, 3 or 5 depending on version...the renewal process will display what options are open to you and so my suggestion is to try the process and see what those options are.
 
If the options available do not suit then you can try phoning the Sales team in your country (US: 1-866-612-4268 / UK:+44 (0) 870 141 7070) to see if there is anything further that they can do for you 'manually'.
 
I hope that helps,
Dave 😉

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