I just purchased webroot on line. Why wont it update my subscription.

  • 26 May 2015
  • 1 reply
  • 18 views

I downloaded just as it says but it does nothing but takes me to the main screen where it shows that my webroot has expired.I just purhased a new subscription,

1 reply

Userlevel 7
Badge +62
Hello @,

 

Welcome to the Webroot Community,

 

If you have recently renewed it can take a few hours (for the Webroot version) and up to 24 hours (for the Best Buy) version renewals to show up  in some cases.

 

You could try running a scan as that has been known to push subscription information to the Cloud and so hasten the process.

 

If you are a Webroot version user and you see no change in the next couple of hours please Open a Support Ticket  so they can look into the issue for you (if you are a Best Buy version user and 24 hours have elapsed then you should contact The Geek Squad so they can check what is going on at their end).

 

Hope that is of assistance?

 

 

Kind Regards,

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