I just renewed subscription yet it says I'm expired

  • 19 September 2016
  • 1 reply
  • 18 views

I just renewed yet get a box which says subscription expired

1 reply

Hi Jwilke,
 
Welcome to the Webroot Community.
 
Can I ask how you renewed your subscription? If you renewed through Webroot you shouldn't have to do anything. However, if you purchased a new license and receiverd a new keycode,please do the following.
 
Open WSA PC interface (click Webroot icon in system tray , by clock). Then click the gear next to My Account. Enter keycode in box on the right and click Activate. This should take care of the problem.
 
Please let us know if this resolves your issue. :)
 
BD

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