Hello. When I click on a button in the main window to discover something on the site, the interface is displayed on the website in Japanese. Previously it worked fine and the site language was Russian. I have not changed anything in the language settings. Example if i click on "Advanced" button (look at screenshot). What's the problem?
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As I remeber you can select or change the displayed language only during installation.
Have you tried to re-install WSA?
Really sorry to hear you're having some issues. Is the '?????????????' link the only one that links to a Japanese page or does every link in the program take you to a Japanese page (for example the Webroot Community page or Customer Support page) that can be found under the 'Support/Community' tab (the last one)? Please let me know and I'll help you out!
I can try to reinstall the program if there is no other way out.
We tested the issue internally by installing the Russian version on a VM, but when clicking on any of the links you described, we were getting directed to English pages rather than Japanese. This makes me think it could be a browser/OS issue, since our settings were all in English. By chance, are your OS and/or browser settings in Japanese or are they in Russian?
Initially, this problem was not, so I thought the problem might be caused by an upgrade on your site or somewhere else.
Sorry for the delayed response. That is really quite strange. Without further investigation, I can't think of why you would be getting sent to Japanese pages. At this point, the best way to get this resolved is to submit a support ticket so that one of our support agents and/or escalation engineers can take a closer look at what's going on and what is causing this issue. In the meantime, please let me know if you have any other questions.
This is occurring on my phone also (not certain if Japanese or Chinese but you get the point). Seems like an odd question but has the app been hacked? All the rest of my phone is in English.
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