I paid for unlimited lifetime Webroot protection. I am getting renewal requests!!!! Why???
My invoice receipt number is 01889 in the amount of $399.98 for UNLIMITED LIFETIME WEBROOT PROTECTION. Now I'm getting notices that my protection is expiring in 27 days. I haven't died (yet). What is going on? I can't seem to reach anyone at the customer support phone number or even get a reply. Please help.
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Welcome to the Community Forums.
Given the price that you are quoting as paid I am guessing that you have not got WSA directly from Webroot or purchased it from Best Buy/The Geek Squad, but that rather it has come as part of a 'package' sold to you by a 3rd party company that may be professing to be a Webroot agent or partner?
If so would you be able to let us know exactly who that is?
I am not saying that you have, as Webroot does have a number of partners but I do not know if this is one of them. I presume that you get technical support as well as the use of Webroot SecureAnyWhere?
I have tried to look them up but can find nothing based on the name that sounds like the right company. Do you have a website address for them?
It doesn't sound good so your best bet is to contact Webroot Directly as I never heard of a Lifetime License for sale? Also when did you purchase it? Can you post a link to the website?
I am going offline now (I am based in the UK) but will check this thread tomorrow. In the interim you could contact the Sales Team at Webroot to see if they can advise as to whether or not the company that you have got the deal from is a registered partner of Webroot, etc.
The contact information can be found HERE.
Whilst I am offline perhaps either ? or ? may be able to assist?
EDIT: Daniel, you must have been reading my mind...:D
D.B.A. Solution Center Deerfield Beach FL USA
Customer Service: (855) 724-1444
February 9, 2016 Invoice #01889
Please find below a cost-breakdown for the recent work completed. Do not delete this invoice, this is your receipt of services and products provided. In the case you may need assistance in the future please do not hesitate to call the customer service line available Monday through Friday from 10am to 12AM (Midnight) US Eastern Time.
# Item Description Quantity Unit price ($) Total ($)
1 OTR (Full Tune up, repair and infection sweep) 2 99.99 199.98
2 Unlimited Lifetime Webroot Protection 2 99.99 199.98
Sales Tax (0%) TAXES ARE WAVED 0.00
Technical Support Terms: You have 12 months of on going technical support upon services being rendered in order to guarantee quality of work. All phone calls and repair work are recorded for quality assurance. If you have this invoice you have agreed to pay the total amount shown above in a phone call recording which is stored for your protection to prevent billing discrepancies.
The charge on your billing statement will appear as 'International Innovative Solutions LLC'.
Home and Home OfficePurchases & Renewalshttps://tel:18666124268
Mon-Fri 7:00 AM to 6:30 PM (MST)
Sat-Sun 7:00 AM to 6:00 PM (MST)
From checking the link that Daniel has provided they would seem to be somewhat less than salubrious. There is no detail as to what they do and certainly no mention of being in anyway accredited by Webroot.
Do let us know what response you get frrom your contact with Webroot, and do contact your credit card company ASAP...as recommened by Daniel.
Rather than 'overload' you with responses I will leave you in Daniel's extremely capable hands. :D
It is relevant to know how you first got to know about this company (International Innovative Solutions LLC). Did you, by chance, see some sort of a pop-up notification about them? Or via a phone call, for example?
You are wise to be cautious. The official Webroot contact numbers are to be found on this web page. Do not search for any others as they are likely to be suspect in most cases.
If you do not get through then post back here and we shall ask our Community Manager if he can facilitate the connection in some way.
This definitely sounds like a scam. The best thing to do at this point in time would be to immediately request a refund from the company in question and if they fail to comply, contact your bank or credit card company to resolve this. If you could send me a private message with more information about the company and their number I'd be happy to see what we can do as far as reporting them. I would also advise reaching out to our support team so we can take a look and make sure they have not installed anything malicious on your system. Usually they won't, but its always better to check. In the future you should NEVER call a number that pops up on your computer, or engage with anyone that calls you about computer issues. These are common scams and unfortunately quite common these days. I've provided our number and link to create a ticket below.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
He delivers a strange flash key ...
"So, this is lifetime license?! That's right. Kiss yearly renewals goodbye. This product gives you protection for the life of your device, whether it's a PC, laptop, tablet, or smartphone. It's as simple as it sounds. "
Webroot Lifetime Antivirus for 8 Users PC or Mac
There is an USB stick with "WEBROOT" mark.
Welcome to the Webroot Community,
I know of no Webroot Lifetime subscription or of legit flash drive available for Webroot! You should deter dealing with anyone on Ebay selling Webroot.
Please Contact Webroot Support:
Mon - Fri 7:00 AM to 7:00 PM (MST)
I doubt that a scammer can detail in that way a license.