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I renewed my webroot but it still shows expired

  • 6 August 2020
  • 1 reply
  • 212 views

My webroot was expired a few weeks ago and I decided to renew it. I activated my keycode like a week ago but I still go messages like "New threats everyday”or whatever. I thought maybe my laptop was going crazy or something and didnt pay much attention. Today I opened the app but now it's all red and it says that it's expired? I put my keycode again and everything turned green again and it was said that the keycode is activated but when I restarted and it showed that it's still expired. I renewed on the official website

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Best answer by TripleHelix 6 August 2020, 15:36

Hello @haroo 

 

It’s best if you Submit a Support Ticket and they will sort it out.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply.

 

Thanks,

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Userlevel 7
Badge +59

Hello @haroo 

 

It’s best if you Submit a Support Ticket and they will sort it out.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply.

 

Thanks,

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