Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
- 6,974 Topics
- 25,287 Replies
Just got this program tonight and after having installed it found a few suspected virus/spyware and removed them. Now I am unable to download or install a program, Unable to play an online game. I can of course access the internet and email but I am unable to even access windows update. All I get is the server is unable to be connected please check your internet connection error mesg. Will this program remove files needed to access these types of things? Is it needed to reinstall games, windows?
I upgraded the free version of web root yesterday, I spent over an hr on the phone with a web root tech. He remotely scanned my laptop, found & removed several threats. 2 hrs later the main virus is back, " Music & talking in the backround of my PC" Now when I perform a scan, web root dose not see any threats. I again spent over 2 hrs online with a web root tech, they instructed me to perform certain down loads to assist them in gathering info, which I did, they told me to message them when logs were ready, which I did. 2 hrs later, no replie from web root. since I upgraded my webroot soft ware, my PC runs for about an hr, the whole time with this music & talking in the backround, its doing it as I am typing right now. Then my PC will freeze up for several minutes at a time. this happens every 10 mins or so. What should I do now?
Webroot SecureAnywhere has begun identifying thousands of OSX.Defma virus on my backup drive this week and reclassifying files with a .DS_Store suffix. Comapny has not responded to support request and has not posted anything to acknowledge this on their own. Searching online for support has shown that many Mac users getting hit with the same sudden onset. Also found an independent test that reported Webroot as one of the worst identifiers in the marketplace. How credible can a protection company be if they don't quickly preempt or address issues?
So on 12/22 my laptop got infected with some sort of adware/malware. I made sure webroot was up to date and ran a deep scan and it finds nothing. I'm running Mozilla Firefox & Windows Vista. I've deleted all of my cookies and tried restoring my computer. Sites that I have never had an issue with in years are now producing popups, ads, & redirects. I've tried running the free versions of ESET, AVG, Malwarebytes, & Ad aware with no success. Where do I go from here?
Greetings! Installed the trial version of Webroot to my PC (Windows 7) last night to replace Norton product. Didn't do anything on computer last night after the install - just shut it down. This morning, when typing an AOL email, the letters keyed are not the letters showing in the email. Also happens on all websites except the original window (Google) that opens when browser is opened. Any subsequent window that is opened (even another Google window) has the same problem. What gives? Thanks in advance for any advice.
Been used to webroot security extension giving me green, brown and sometimes red when I google an item Today I googled my local YMCA a site I've used many times. Security extension didn't give ma color but rather the word null in front of the site. I have no idea what this means and it looks like security extenison is malfunctioning. I also googled a term I had used a day or two ago with no problem and some of the sites that I had used again have the word null in front of them. Puzzzled
If I were to have all of the WEbroot shields on, plus the Webroot firewall and the firewall on the computer could that conceivably be enough protecton even if on unprotected wireless network? Best settings to use for internet in Webroot to provide maximum protection?
Has anyone out there gotten Cisco's QuickVPN utility to work on a PC running webroot? QuickVPN is Cisco's IPSec VPN client for Cisco routers. Seems Webroot is interfering with QuickVPN working. Webroot seems to allow connections to Cisco routers using the Windows built in PPTP client, but that is known to be insecure. (PPTP is considered cryptographically broken and its use is no longer recommended by Microsoft.) Anyway, I'm not able to get QuickVPN working on the machines with Webroot, and since Webroot changed interfaces a few months back, it seems access to a lot of the controls of the earlier versions are missing.
Hi, I'm using Windows and Webroot for the first time, and I'm having a deeply frustrating experience trying to install (and then run) gnucash accounting software. I finally figured out that I could get it installed by turning everything off in webroot, but then on the initial execution of gnucash, webroot sees something it doesn't like and [i]removes the .exe file altogether[/i], despite the fact that I have whitelisted the very .exe file itself in webroot settings. Can anybody help with this? Fortunately, this is a free subscription to webroot, so at the very least I can just scrap it. Thanks, Sean
Temporarily I am running my Windows 7 in my daughter's PC since her hard drive is shot and this allows me to rescue my genealogy from my disabled PC. Mission accomplished. But at first we thought the illegal message was a scam. Will running like this cause me problems? I will replace my PC after taxes.
Hi, [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/4172i62314122B9181922.png[/img] The website was blocked by WSA. I knew this was a clean site but wasn't sure as sites are comprimised often. So is this a FP? Or is the site okay? Best Wishes, Amit
Hi, Ever since I got the new Web Threat Shield a couple of weeks ago, Firefox browser stops responding when opening multiple tabs. If I open more than two tabs( not at a time btut one after another ) Firefox freezes. Then after a certain amount of time it starts responding. The time varies as more time for more tabs. And most of the time Firefox does not say it's not responding but clicking on anything does not work. I've reinstalled, clean installed WSA. I've reinstalled Firefox. I've even clean installed the OS. But to no avail. I would have gone straight to support ticket system but thought others may have the same problem.
Several days ago my mouse cursor started freezing temporarily at random times. Tried to find the cause but had no luck until I shut down WSA, then the freezing stopped. I uninstalled WSA and the cursor problems are completely gone. I was thinking the problem may have been caused by a recent update. Just wondering if anyone has had similar issues or if anyone has any suggestions. I'm planning to install WSA again later after another update or 2 in hopes that the issue has been resolved.
I am trying to get my favorite game working on a new computer. When I bought this computer, I decided to try webroot because I had heard good things and I had heard that it would still work together with Nortons. Long story short, webroot will not allow me to play my game and I had to turn it off just to get it downloaded. I had hoped that once downloaded I could safely play it, but now WR has snagged my .exe for the game. I need to restore my .exe and get WR to allow the game or WR has to go. I have read some of the other posts with the same complaints, but the places indicated to make the exceptions do not seem to exist on my veersion. I accept that I am most likely doing something wrong and not getting where I need to go so I am asking for help. Thanks.
two things...when i try to download definitions i get a message to check my internet connection. second, i run antivirus and it starts fine but hangs up during the scan. im using a samsung 4s. i also have on my laptop and samsung note8 and it works fine. any help out there? the last scan stopped when it was scanning the sd card. thanks [i]~snip I removed your email address please don't post it in public thanks TH ~[/i]
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