Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
- 6,992 Topics
- 25,284 Replies
How do I configure Webroot to allow a program (Playon) to access the internet freely?
I have a program, Playon, that searches the internet for TV shows or movies that I want & records them to my PC automatically. It turns on as soon as the PC is turned on & does it's thing. Webroot has been interfering with it when I try to watch what has been recorded. The playback is choppy & hangs up. Playon is aware that AV programs will do this & suggests configuring the AV to allow the Playon to access the internet when it wants to. I had playback problems before & configured Webroot for Playon. I recently allowed Webroot tech support to do a remote session on my PC & they uninstalled, then reinstalled Webroot to fix an issue. It's no longer configured for Playon & I can't find the area I configured before. Can I get specific instructions on how to reconfigure it?
AVG to Webroot
Hi, I have been looking at moving from AVG cloudcare to Webroot Anywhere for my clients - I wanted to know if Webroot will cover the following: [list] [*]Network Antivirus - guards against the latest threats and better protection against even the newest malware[/list] [list] [*]Data Safe which encrypts & password-protect confidential files[/list] [list] [*]File Shredder - permanently delete unwanted files and helps prevent unintended recovery.[/list] [list] [*]Firewall - your first line of defence because it protects against online security threats like spam, viruses, hackers and malware.[/list] [list] [*]Smart Scanner - won’t slow you down and it only scans your PC when you’re not working[/list] [list] [*]Identity Protection which shields passwords and credit card numbers. The Anti-Spyware helps protect your identity from spyware and adware that tracks personal information.[/list] [list] [*]LinkScanner which allows surfing, searching and downl
Active Sky Flight Sim weather being shut down by Webroot.
I have a very popular weather program for P3D flightsim called Active Sky 16. This is one of the programs that had a false positive yesterday with webroot, and I have been using the program for well over a year. After that, I noticed that AS16 would start up normally and within a minute or so would shut down, making it unusable. I posted this the Active Sky Forum, and another person said they were having the exact same problem since yesterday, and their solution was turn turn off Realtime protection in their AV program which happened to be webroot. [quote]I found a solution. Go into Webroot. Click on Identity protection/application protection Add as16.exe which on my system is in Program files(86)/Hifi/AS16_P3D/as16.exe . Now you can leave realtime protection on and it won't shut down AS 16. Apparently something changed in webroot and it doesn't like AS16 communicating with it's server.[/quote]
Cant update to 126.96.36.199!! Help
I try updating my Webroot Antivirus to the latest version but it says "Secure Anywhere could not be updated at this time" . I tried restarting my computer , disabling the antivirus and turning it back on but it doesnt work. I have also tried going in the settings and doing it manually but that didnt work. Please help me
Cannot Retreive Program
The Webroot malware problem wiped out my wife's speech program. (She's blind.) I've been most of the morning on the phone with the software developer trying to get her back online--so far with no success. . We've tried wiping and reloading the program and even that doesn't work. Nobody can figure out why. The program will not validate her product code--one which she just acquired last month. Now, we've been escalated twice. My wife is going crazy nuts without computer access. Prior to late February we'd aleays used Norton. You can only imagine what I'm hearing.
Does Scan with Webroot have a maximum size limit.
Hello Webrooters, Does rt clk Scan with Webroot have a maximum size limit? When I run Scan with Webroot on a 152 MB file size. The saved scan log does not report [G]/[B]/[U]/[X] nor report SHA256/MD5. The saved scan log only reports: Scan Started: C:UsersjmsDesktopPlayOnSetup.4.3.27.exe| [ID: 2 - Flags: 256/36] Scan Results: Files Scanned: 1, Duration: 1s, Malicious Files: 0 I'm wondering: What does Webroot cloud do with my Scan with Webroot when Webroot appears to have no information for this item. << MD5: a3a7c5e0cd18c51688ca4b96d8f204ac We have no further information on this file at the moment.>> Is the file size too large for on-demand scan? Will Webroot still monitor this item on-access? Is there size limit for on-demand scan? Is there a size limit for monitor? Is there a size limit for roll-back? Thanks
Webroot blocking my Rockstar Games
Hi, I purchased a new [b]Rockstar GTA 5[/b] Game last week. It cost me a fair price. But I was not able to install it properly. My system configuration is HP gaming laptop OMEN I5 Processor 16 GB Ram I contacted [url=http://pc-bug.com/hp-laptop-support]HP Laptop Customer Support[/url] at this given URL. But they said that some of my antivirus features are blocking Game installation features. They checked my HP Laptop by remote assistance but were not able to do so. So how could I able to install my game in my system?
IN USE MESSAGE APPEARED BRIEFLY ON BOTTOM TASK BAR & EMAIL POPUP & PASSWORD CONCERNS
A little circle appeared for two seconds on bottom task bar and I think I saw "In Use" and then it disappeared. GPS in use?? Is this something I sould be concerned about and if so what should I do. Is there any way to be sure no one is remoting into my computer? Also, a small popup appeared today when I was on my home screen in email and it said ATT has fixes click now or later. I like a dummy clicked fix now and it disappeared. Also, day before yesterday I got an email from a website that recommended I change my password and click the link. Like a dummy I did and it sent me an email which directed me to a HTTPS website that had the companies name on it. I hadn't used this website in years. I know I did some stupid stuff. I just changed my email password yesterday. Should I change it again? I have gone through most if not all of my passwords and changed them to Stronger ones. I was told my an ATT technician that passwords with p
Potential Malware Warning: Email from W.A.S.T.E (Radiohead) auto opens website upon RECEIPT
I subscribed to Radiohead's website WASTE / W.A.S.T.E. years ago to download In Rainbows and have stayed subscribed ever since. Yesterday I recieved an email from them that [b]automatically linked to a website upon RECEIPT[/b]. I did not select it. I did not open it. It happened on both my Windows 10 computer and on my Windows 8 phone. Has anyone else ever heard of such a thing? The website included graphics that, at a glance, look like a ransomware site. No ransomware was detected by webroot nor hitman pro, but I've never experienced this before and I think it could be. I'm hesitent to view the website again because of this. default browser is firefox - latest updates installed. Windows 10 completely up to date. Webroot active. Hitman pro up to date.
webroot scanning problems
Hi Webroot, For about a while my scanning has not been working. Every time I click scan my computer it takes me to the results and says scan failed. If anyone could help I would deeply appreciate it! Please write back to me as soon as possible. Thanks, Brandon Collins
Updating machines in online account to new key code.
I purchased a new key to renew my Webroot SecureAnywhere subscription for another year. Following the instructions I found in this forum post: - [url=https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Updating-Key-Code-Question/m-p/283217#M29261]https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Updating-Key-Code-Question/m-p/283217#M29261[/url] I updated the key on my local machine. The days for my expiring subscription were added to the days for the new subscription. At some point in the process of adding the old keys remaing days to the new key, the process also had me go into my WebrootAnywhere account and add the key there. So I have a key with 3 days remaining and a key with 368 days assigned to that account. I think that's how it's supposed to be. However, I still have a couple of problems: 1) My wife's PC is in the WebrootAnywhere account with the key that's expiring in 3 days - I can't find a way to
Webroot kills lantern even when allowed
Lanter is a free open-sources VPN/Proxy like service that is extremely useful in countries with censorship. Webroot originally detects this software as a trojan. It seems this classification is wrong. However, even when the application has been allowed by lantern and the processed deemed safe, lantern still is blocked/killed periodically. I would like to ask the experts to look into the behavior of lantern with webroot and advice how to provide a seamless experience.
Threat removal needed
Secure Anywhere popped up in "red" and indicated Threat detected. Needs to scan to remove them. Run the scan and another "red" screen popped opened indicating that Threats Identified. [list] [*]uninstall.exe in c:/program files(x86)coupons [*]Infection w32.Adware.gen[/list] Selected "continue" New screen indicating I should, [list] [*]save documents [*]remove any USB devices, [*]close browsers and [*]disable security products.[/list]Then clicked "Begin Threat Removal" Then a screen appears that indicates "must restart computer" I did that, and now I get a screen that says Secure Anywhere was unable to remove the threats automatically. Please contact support. I have emailed them - there doesn't seem to be a phone #
WebRoot killed my Carbon Copy Cloner clones
Under Advanced Settings the box for "Scan mounted drives" is not checked. But WebRoot scans drives mounted through FireWire anyway WebRoot pops up warnings agout obscure files on mounted drives where I have cloned my SSD using Carbon Copy Cloner By default I allowed WebRoot to clean up these reported infections But my clone drives are no longer bootable When I re-run the clone and ignore reports from WebRoot about viruses on my external drives with clones, then my clone drives are bootable as they are intended to be. In the future I will ignore any messages about infections on my clones. The internal drives were scanned before they were cloned therefore the clones are clean. How do I stop WebRoot from scanning external drives? My system: MacBook Pro 15" Mid 2010 OS X El Capitan 10.11.6 8GB memory 1TB internal SSD replaced DVD with 500GB mechanical HDD Through FireWire I mount 1TB, 3TB and 6TB drives for backups/clones with Carbon Copy Clo
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