Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
- 6,993 Topics
- 25,285 Replies
File name Warning
Message came up "There is a File or folder on your computer called "c:program" which could cause certain applications to not function corretly, renaming it to "c:program1" would solve the problem. Would you like to rename it now? I know not to do this, but whats up with this? Any body know.
WSA New Version
Hi everyone. Havent been on here for a while. Must admit, I recently went to the dark side and installed Norton IS (basically for my kids online protection etc). So sorry I did! Constant blue screens on logon etc. So Im back with WSA now. Please forgive me! lol! Anyway, my question is this: my old version of webroot was upgraded (nice job people, better interface etc). Is it better to uninstall, and reinstall the new version, as I`m not sure if its working properly? Also, no desktop icon was created either. I know I can do it myself, but is this normal? Any advice would be appreciated. LOVE THIS SOFTWARE!!!
Slow update roll out!
I'm still waiting for the update. Always in the last stand of the roll out because I'm at the other end of the world. When is Webroot gonna make the roll out of updates at close times if not equal times to all the parts of the world? This is the only thing I dislike about WSA. I also get replies to my support ticket after 12 hrs due to timezone differences.
Why difference in version numbers?
Hi Everyone I'm new here - so forgive me if I ask a question that has been already covered. I have SecureAnywhere 2013 AV (3 licence) - have used this for about 3 months or so, with complete success and I am well pleased with every aspect of this product. I am intrigued that one of my PC's shows version 8.0.3 and the other 2 show version 8.0.2 Does this mean that two machines have not updated? Thanks in advance for your comments
I really, really, need help in straightening out a problem with my account and/or email address
Summary of the situation and what has transpired. MANY months ago mail.com sort of quit working. I found out that mail.com no longer allows mail to be sent using Outlook and will begin email retrieval. I understand their reasoning and do not object. However, that meant changing every account that used that email account to a different account. Over a period of several months this was done and was completed, except for Webroot, many months ago. There is nothing I can do to change my email address at Webroot. Instead, Webroot had to handle the situation behind the scenes. While I keep being told that the situation has been handled I keep getting emails at the mail.com address that are not received at the current address. Every location (forum, support, account, etc.) that I can update myself was updated. So, the issue is another behind-the-scenes fix. I started getting renewal notices... you guessed it... at the OLD email addr
Key code showing expired, but is active
Logged onto my computer yesterday and got a renewal notice from Webroot saying there was a problem with my renewal. My subscription is paid through January 30 of 2014. I bought Webroot many years ago from Best Buy and have been happy pretty much. I've never had this happen before. My renewal is through them. I called the number on the notice and got Geek Squad. After a long time on the phone (being cut off once and had to call back and wait 20 more minutes), my phone needing charging 3 times, etc., I was told I was correct and my account is active (by 3 different people). Finally got an "agent" online to help me and he did actually uninstall and reinstall Webroot after about a little over an hour. I was told it was a problem with my key code saying it had expired. Indeed, when I pull up Webroot, it shows my account is active but the keycode is "expired." They referred me to billing. Called them and they told me that this
Webroot is slow and fussy
Since a while ago Webroot has been acting a little weird. Installers sometimes take forever to load and my Autohotkey scripts are occasionally blocked. I've allowed the exes in detection configuration but it doesn't seem to help. I know Webroot is at fault somehow because when I disable Webroot there's no slowdowns or blocked executions. Does anyone know what's causing this?`:@
"Other People are Logged onto this Computer"
Well, I went on the computer and it was already logged in, and a message was displayed on the screen from Windows saying "other people are logged on to this computer" and giving me an option to log off or something like that. I found 2 bank related windows open, but later found this was my dad attempting to do banking stuff. But when I told him about the second user, he was confused. Here is what it looks like, but on a different user. (The message was on the Administrator account.) [IMG][url=http://i.imgur.com/NCnmi2n.png[/IMG]]http://i.imgur.com/NCnmi2n.png[/IMG][/url] Anyone know what this might be?
How to Reinstall Webroot
I'm new to this community and can't find anywhere on the community page where I can post a message. I had to scroll to someone's name, specifically yours, to even find a posting screen. Can you help me. My name is Jan. Thanks *edit is just for new post title, as this topic was moved from another topic - admin
Chrome and Firefox updates
Yesterday, I tried to install some critical Firefox updates. Webroot immediately detected a threat, so I scanned my computer. It said if found 2 trojans, plus detected the update installer as a threat. Today, I was using Chrome and it said my Chrome was outdated and to download a newer version. Webroot said this was a threat (even tho I said it was OK to install) and this time it just detected the Chrome updater as a threat, but didn't detect any viruses. Can someone help as to how I can install updated browsers for Firefox & Chrome? I've never had this happen before.
Mac version number?
Hi Guys, I see that the Online Console has been updated and it shows Mac's now so my Sister Inlaw has a Macbook Pro but the latest version posted is 18.104.22.168 and she has v22.214.171.124 maybe someone can supply some info on this update? Nice console update also as it does show Mac from Windows also it's not as detailed as it doesn't show the scans made but it does have the Command functions for Mac! ;) TIA, Daniel [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6259iDB4CB35C0F04B555.png[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6261i84F1F6A9596C9B65.png[/img]
Click details and WSA quits
(Hi all! First post here :)) Anyone got the same? system tools>reports>protection statistics>view: X execution history>view>more info>details: X active processes>start>more info>details: X After reinstall it still happens.
Webroot SecureAnywhere Blocking Our Site
We run an e-commerce site and one of our customers alerted us that their Websroot SecureAnywhere Antivirus is blocking our site. We don't offer any downloads and have been making sure that our site is secure. Can you please review our site to find out if it is a false positive or if there is actually a security error that we need to address to correct this. Thank you, Andrew
What zone are Outlook attachments in?
If I wanted to target .zip Outlook attachments, which zone are they in under heuristics? In my opinion, they should really have their own zone... I've raised a feature request in the business community, but I've posted this question in home since it applies to everyone. Feature request: [url=/t5/Feature-Requests/Create-heuristic-zone-for-decompression-utilities/idi-p/56295]https://community.webroot.com/t5/Feature-Requests/Create-heuristic-zone-for-decompression-utilities/idi-p/56295[/url]
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