Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
- 6,978 Topics
- 25,310 Replies
Yesterday, I tried to install some critical Firefox updates. Webroot immediately detected a threat, so I scanned my computer. It said if found 2 trojans, plus detected the update installer as a threat. Today, I was using Chrome and it said my Chrome was outdated and to download a newer version. Webroot said this was a threat (even tho I said it was OK to install) and this time it just detected the Chrome updater as a threat, but didn't detect any viruses. Can someone help as to how I can install updated browsers for Firefox & Chrome? I've never had this happen before.
Hi Guys, I see that the Online Console has been updated and it shows Mac's now so my Sister Inlaw has a Macbook Pro but the latest version posted is 184.108.40.206 and she has v220.127.116.11 maybe someone can supply some info on this update? Nice console update also as it does show Mac from Windows also it's not as detailed as it doesn't show the scans made but it does have the Command functions for Mac! ;) TIA, Daniel [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6259iDB4CB35C0F04B555.png[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6261i84F1F6A9596C9B65.png[/img]
(Hi all! First post here :)) Anyone got the same? system tools>reports>protection statistics>view: X execution history>view>more info>details: X active processes>start>more info>details: X After reinstall it still happens.
We run an e-commerce site and one of our customers alerted us that their Websroot SecureAnywhere Antivirus is blocking our site. We don't offer any downloads and have been making sure that our site is secure. Can you please review our site to find out if it is a false positive or if there is actually a security error that we need to address to correct this. Thank you, Andrew
If I wanted to target .zip Outlook attachments, which zone are they in under heuristics? In my opinion, they should really have their own zone... I've raised a feature request in the business community, but I've posted this question in home since it applies to everyone. Feature request: [url=/t5/Feature-Requests/Create-heuristic-zone-for-decompression-utilities/idi-p/56295]https://community.webroot.com/t5/Feature-Requests/Create-heuristic-zone-for-decompression-utilities/idi-p/56295[/url]
under identity shield you can specify protected applications. however, i am not sure everything it does and so am unable to make an informed decision as to which applications should be protected. i believe the module has antiphishing, antikeylogger abilities (and anti clip and paste etc), and validates address and makes sure it is secured (https). but i am unsure if it operates like trusteer rapport and blocks out absolutely everything else (so no other programs on my system can access the protected program or secession). initially, i added my email program into the protected sphere, but if like trusteer, it would kick my antivirus out so they couldn't scan the files that are downloaded. or, for example, my browser would lose many of its security addons (like mcafee siteadvisor etc). i presume it doesn't isolate like this?? correct?? is there anything else it does that i missed?
Running a Manual ScanKnowledge Base
Scans run automatically every day, at about the same time you installed SecureAnywhere. For example, if you installed SecureAnywhere at 8 p.m., it always launches a scan around 8 p.m. It will not disrupt your work, nor will it launch while you play games or watch a movie. During scans, SecureAnywhere searches all areas where potential threats can hide, including drives, files, and system memory. It looks for items that match our threat definitions, match descriptions in our community database, or exhibit suspicious behavior. If SecureAnywhere detects a threat, it moves the item to quarantine where it is rendered inoperable. In quarantine, it can no longer harm your system or steal personal data. If SecureAnywhere detects a potential threat, it opens an alert that prompts you to make a decision on whether you want to allow or block the item. If you aren't sure, we recommend that you block the item. For more information, see [url=https://community.webroot.com/t5/Webroot-SecureAnywhere-An
Managing Quarantined ItemsKnowledge Base
Once items are moved to quarantine, they are disabled and cannot harm your computer. However, you may want to delete or restore quarantined items in the following circumstances: [list] [*]If you want to conserve disk space, you can delete the items permanently. [*]If you discover that a program is not working correctly without the quarantined item, you can restore it. In rare cases, a piece of spyware is an integral part of a legitimate program and is required to run that program.[/list] [b]To view and manage items in quarantine:[/b] [list=1] [*]Open SecureAnywhere. [*]Click [b]PC Security[/b]. [*]Click [b]Quarantine[/b], then click [b]View Quarantine[/b]. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6495i3BCDA8D752967329.png[/img] [*]If you want to delete or restore the item, click in its checkbox to select it. You can then do either of the following: [list] [*]If you want to remove the item permanently, click [b]Erase[/b]
Access Control SettingsKnowledge Base
This content has been reviewed and updated on April 10th, 2020 by APruneau. If multiple people use your computer, you can set some permissions that provide or deny access to certain functions. These access controls also protect your computer from malware that tries to change settings in the Webroot SecureAnywhere software.To change Access Control settings: Open SecureAnywhere. In the top right, click Advanced Settings. Click Access Control. If you want to change a setting, select its checkbox to disable it (uncheck the box) or activate it (check the box). When you're done, click Save. The following table describes the Access Control setting options: Enable Password Protection: Requires that users enter a password for any configuration changes or critical actions. Password: If Password Protection is enabled, type the password. Repeat Password: If Password Protection is enabled, repeat the password. Protect against process termination: Prevents software from terminating Webro
I don't know if this is the reason why but every time I go into Google Chrome's litle task manager it locks up for a long time before being able to do anything with it. Also going to chrome://memory does the same thing as well. I think it happened around the same time I installed Webroot. Does Webroot do anything with Chrome that would possibly do that or is it something else? Please let me know.
This is just a hypothetical question that an IT guy posed to me at work when I told him I was using Webroot to protect my home PC. Can someone with a good knowledge of Webroot explain how it would clean up a piece of nasty ransomware that it didn't catch and let slip by? For argument's sake, assume that the ransomware has locked up the PC and the Webroot GUI cannot be accessed. My thinking is that Webroot will eventually identify the ransomware on its own (working in the background via the cloud while the PC is locked up) and clean up the infection automatically. Is that correct?
Virus Removal OptionsKnowledge Base
If you are unable to remove a threat by performing a scan using your Webroot software, we offer two free options for virus removal. Click the links below to find out more. [b]Service[/b][b]Recommended for:[/b][b]Cost[/b] Guided removal assistance via phone or ticketNovice to intermediate usersFree of charge Manual Removal via SecureAnywhere clientAdvanced usersFree of charge [b]Guided removal service via phone or ticket (free of charge)[/b] For no charge, a Webroot technician will work with you to locate and remove potential infections on your computer. This can occur via phone or ticket. For more information about each one, see below: Phone:During business hours, our agents are standing by to assist you. Agents can work with you to diagnose the issue and discuss your malware removal options, as well as provide guidance (English language only). To speak to one of our customer service agents, call one of the numbers listed below. (All hours are in&nbs
On May 22nd I started receiving messages from Microsoft...not Webroot...about a Trojan Virus on my computer. I called the 800 number on Webroot's page for support. I was directed to a company called TechVantedge. I ended up paying them $646 for assistance and the virus was still on my computer. I took my computer to someone here locally, and paid him almost $300 to clear up the problem. When I sent an inquiry to Webroot Support several weeks after that, I received a reply that Webroot provides free support to clear up viruses. I asked for a supervisor or someone in charge to contact me regarding the $646 I had spent. NO ONE has contacted me to date. I am about to cancel my Webroot and report them to the Attorney General's office.
One of your customers told me that our website, ~ snip website link removed for administration review TH ~ was blocked by Webroot® SecureAnywhere. It is a minecraft forum. Can you please tell us where the problem comes from, if there is a real security issue we can fix, or check if it might be a false positive ?
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