Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
- 6,993 Topics
- 25,286 Replies
Key Code not working on Android Phone
I have bought Webroot Secure anywhere Internet security complete it says on the box that it can be activated on 5 devices. I have it on 2 currently, My wife's and my computer. I am trying to activate it on my android phone and it comes up with an error saying that the code I entered is invalid could I have some help with this please.
Will WSA wake up a sleeping system?
Hello! I'm new to WSA and am testing a trial version of the program. I normally put my Win 7 system to "sleep" when I'm not actively using it, and a few minutes ago it "woke up" all by itself and a lot of disk activity started. Does anyone know if WSA is smart enough to wake a "sleeping" system when a scan is scheduled to be done? Thanks, Wayne
I want to download the latest version of SecureAnywhere AV. I have three PC's (+required licence) - two of which have updated - but one has not. Can someone please provide me with a link to straight download. So far I have only been able to get to an update (to the next level programs), and alternatively a link to buy now downloads. Hope this make sense! Perhaps an alternative would be for me to download a trial -and just insert my current licence number. I am anxious not to confuse the WR records and somehow negate my present licence number etc Thanks in advance
WSA New Version
Hi everyone. Havent been on here for a while. Must admit, I recently went to the dark side and installed Norton IS (basically for my kids online protection etc). So sorry I did! Constant blue screens on logon etc. So Im back with WSA now. Please forgive me! lol! Anyway, my question is this: my old version of webroot was upgraded (nice job people, better interface etc). Is it better to uninstall, and reinstall the new version, as I`m not sure if its working properly? Also, no desktop icon was created either. I know I can do it myself, but is this normal? Any advice would be appreciated. LOVE THIS SOFTWARE!!!
webroot 2014 and norton 2014 incompatibility
hello , i installed norton 2014 and webroot 2014 but webroot search result protection and antiphishing is not working (site's that brightcloud shows they are infected and shows warning and norton shows warning too but webroot does nothing) and in search results the search engine protection does nothing(nothing shows) is it normal?!
Slow update roll out!
I'm still waiting for the update. Always in the last stand of the roll out because I'm at the other end of the world. When is Webroot gonna make the roll out of updates at close times if not equal times to all the parts of the world? This is the only thing I dislike about WSA. I also get replies to my support ticket after 12 hrs due to timezone differences.
Why difference in version numbers?
Hi Everyone I'm new here - so forgive me if I ask a question that has been already covered. I have SecureAnywhere 2013 AV (3 licence) - have used this for about 3 months or so, with complete success and I am well pleased with every aspect of this product. I am intrigued that one of my PC's shows version 8.0.3 and the other 2 show version 8.0.2 Does this mean that two machines have not updated? Thanks in advance for your comments
I really, really, need help in straightening out a problem with my account and/or email address
Summary of the situation and what has transpired. MANY months ago mail.com sort of quit working. I found out that mail.com no longer allows mail to be sent using Outlook and will begin email retrieval. I understand their reasoning and do not object. However, that meant changing every account that used that email account to a different account. Over a period of several months this was done and was completed, except for Webroot, many months ago. There is nothing I can do to change my email address at Webroot. Instead, Webroot had to handle the situation behind the scenes. While I keep being told that the situation has been handled I keep getting emails at the mail.com address that are not received at the current address. Every location (forum, support, account, etc.) that I can update myself was updated. So, the issue is another behind-the-scenes fix. I started getting renewal notices... you guessed it... at the OLD email addr
Key code showing expired, but is active
Logged onto my computer yesterday and got a renewal notice from Webroot saying there was a problem with my renewal. My subscription is paid through January 30 of 2014. I bought Webroot many years ago from Best Buy and have been happy pretty much. I've never had this happen before. My renewal is through them. I called the number on the notice and got Geek Squad. After a long time on the phone (being cut off once and had to call back and wait 20 more minutes), my phone needing charging 3 times, etc., I was told I was correct and my account is active (by 3 different people). Finally got an "agent" online to help me and he did actually uninstall and reinstall Webroot after about a little over an hour. I was told it was a problem with my key code saying it had expired. Indeed, when I pull up Webroot, it shows my account is active but the keycode is "expired." They referred me to billing. Called them and they told me that this
"Other People are Logged onto this Computer"
Well, I went on the computer and it was already logged in, and a message was displayed on the screen from Windows saying "other people are logged on to this computer" and giving me an option to log off or something like that. I found 2 bank related windows open, but later found this was my dad attempting to do banking stuff. But when I told him about the second user, he was confused. Here is what it looks like, but on a different user. (The message was on the Administrator account.) [IMG][url=http://i.imgur.com/NCnmi2n.png[/IMG]]http://i.imgur.com/NCnmi2n.png[/IMG][/url] Anyone know what this might be?
WSA scores 100% in MRG Efitas tests....
Click details and WSA quits
(Hi all! First post here :)) Anyone got the same? system tools>reports>protection statistics>view: X execution history>view>more info>details: X active processes>start>more info>details: X After reinstall it still happens.
Chrome and Firefox updates
Yesterday, I tried to install some critical Firefox updates. Webroot immediately detected a threat, so I scanned my computer. It said if found 2 trojans, plus detected the update installer as a threat. Today, I was using Chrome and it said my Chrome was outdated and to download a newer version. Webroot said this was a threat (even tho I said it was OK to install) and this time it just detected the Chrome updater as a threat, but didn't detect any viruses. Can someone help as to how I can install updated browsers for Firefox & Chrome? I've never had this happen before.
Mac version number?
Hi Guys, I see that the Online Console has been updated and it shows Mac's now so my Sister Inlaw has a Macbook Pro but the latest version posted is 220.127.116.11 and she has v18.104.22.168 maybe someone can supply some info on this update? Nice console update also as it does show Mac from Windows also it's not as detailed as it doesn't show the scans made but it does have the Command functions for Mac! ;) TIA, Daniel [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6259iDB4CB35C0F04B555.png[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6261i84F1F6A9596C9B65.png[/img]
Webroot SecureAnywhere Blocking Our Site
We run an e-commerce site and one of our customers alerted us that their Websroot SecureAnywhere Antivirus is blocking our site. We don't offer any downloads and have been making sure that our site is secure. Can you please review our site to find out if it is a false positive or if there is actually a security error that we need to address to correct this. Thank you, Andrew
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