Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
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Hi Everyone I'm new here - so forgive me if I ask a question that has been already covered. I have SecureAnywhere 2013 AV (3 licence) - have used this for about 3 months or so, with complete success and I am well pleased with every aspect of this product. I am intrigued that one of my PC's shows version 8.0.3 and the other 2 show version 8.0.2 Does this mean that two machines have not updated? Thanks in advance for your comments
Summary of the situation and what has transpired. MANY months ago mail.com sort of quit working. I found out that mail.com no longer allows mail to be sent using Outlook and will begin email retrieval. I understand their reasoning and do not object. However, that meant changing every account that used that email account to a different account. Over a period of several months this was done and was completed, except for Webroot, many months ago. There is nothing I can do to change my email address at Webroot. Instead, Webroot had to handle the situation behind the scenes. While I keep being told that the situation has been handled I keep getting emails at the mail.com address that are not received at the current address. Every location (forum, support, account, etc.) that I can update myself was updated. So, the issue is another behind-the-scenes fix. I started getting renewal notices... you guessed it... at the OLD email addr
Logged onto my computer yesterday and got a renewal notice from Webroot saying there was a problem with my renewal. My subscription is paid through January 30 of 2014. I bought Webroot many years ago from Best Buy and have been happy pretty much. I've never had this happen before. My renewal is through them. I called the number on the notice and got Geek Squad. After a long time on the phone (being cut off once and had to call back and wait 20 more minutes), my phone needing charging 3 times, etc., I was told I was correct and my account is active (by 3 different people). Finally got an "agent" online to help me and he did actually uninstall and reinstall Webroot after about a little over an hour. I was told it was a problem with my key code saying it had expired. Indeed, when I pull up Webroot, it shows my account is active but the keycode is "expired." They referred me to billing. Called them and they told me that this
Well, I went on the computer and it was already logged in, and a message was displayed on the screen from Windows saying "other people are logged on to this computer" and giving me an option to log off or something like that. I found 2 bank related windows open, but later found this was my dad attempting to do banking stuff. But when I told him about the second user, he was confused. Here is what it looks like, but on a different user. (The message was on the Administrator account.) [IMG][url=http://i.imgur.com/NCnmi2n.png[/IMG]]http://i.imgur.com/NCnmi2n.png[/IMG][/url] Anyone know what this might be?
(Hi all! First post here :)) Anyone got the same? system tools>reports>protection statistics>view: X execution history>view>more info>details: X active processes>start>more info>details: X After reinstall it still happens.
Yesterday, I tried to install some critical Firefox updates. Webroot immediately detected a threat, so I scanned my computer. It said if found 2 trojans, plus detected the update installer as a threat. Today, I was using Chrome and it said my Chrome was outdated and to download a newer version. Webroot said this was a threat (even tho I said it was OK to install) and this time it just detected the Chrome updater as a threat, but didn't detect any viruses. Can someone help as to how I can install updated browsers for Firefox & Chrome? I've never had this happen before.
Hi Guys, I see that the Online Console has been updated and it shows Mac's now so my Sister Inlaw has a Macbook Pro but the latest version posted is 188.8.131.52 and she has v184.108.40.206 maybe someone can supply some info on this update? Nice console update also as it does show Mac from Windows also it's not as detailed as it doesn't show the scans made but it does have the Command functions for Mac! ;) TIA, Daniel [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6259iDB4CB35C0F04B555.png[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6261i84F1F6A9596C9B65.png[/img]
We run an e-commerce site and one of our customers alerted us that their Websroot SecureAnywhere Antivirus is blocking our site. We don't offer any downloads and have been making sure that our site is secure. Can you please review our site to find out if it is a false positive or if there is actually a security error that we need to address to correct this. Thank you, Andrew
If I wanted to target .zip Outlook attachments, which zone are they in under heuristics? In my opinion, they should really have their own zone... I've raised a feature request in the business community, but I've posted this question in home since it applies to everyone. Feature request: [url=/t5/Feature-Requests/Create-heuristic-zone-for-decompression-utilities/idi-p/56295]https://community.webroot.com/t5/Feature-Requests/Create-heuristic-zone-for-decompression-utilities/idi-p/56295[/url]
On the bottom right toolbar of my computer Webroot notified me that I have 2 notifications. I click on it to view the notifications and Webroot begins collecting system status. It has been looking for system stauts for 2 days, and I am sure that it is not working ocrrectly to protect my PC. Does anyone have a suggestion for me?
under identity shield you can specify protected applications. however, i am not sure everything it does and so am unable to make an informed decision as to which applications should be protected. i believe the module has antiphishing, antikeylogger abilities (and anti clip and paste etc), and validates address and makes sure it is secured (https). but i am unsure if it operates like trusteer rapport and blocks out absolutely everything else (so no other programs on my system can access the protected program or secession). initially, i added my email program into the protected sphere, but if like trusteer, it would kick my antivirus out so they couldn't scan the files that are downloaded. or, for example, my browser would lose many of its security addons (like mcafee siteadvisor etc). i presume it doesn't isolate like this?? correct?? is there anything else it does that i missed?
Running a Manual ScanKnowledge Base
Scans run automatically every day, at about the same time you installed SecureAnywhere. For example, if you installed SecureAnywhere at 8 p.m., it always launches a scan around 8 p.m. It will not disrupt your work, nor will it launch while you play games or watch a movie. During scans, SecureAnywhere searches all areas where potential threats can hide, including drives, files, and system memory. It looks for items that match our threat definitions, match descriptions in our community database, or exhibit suspicious behavior. If SecureAnywhere detects a threat, it moves the item to quarantine where it is rendered inoperable. In quarantine, it can no longer harm your system or steal personal data. If SecureAnywhere detects a potential threat, it opens an alert that prompts you to make a decision on whether you want to allow or block the item. If you aren't sure, we recommend that you block the item. For more information, see [url=https://community.webroot.com/t5/Webroot-SecureAnywhere-An
I don't know if this is the reason why but every time I go into Google Chrome's litle task manager it locks up for a long time before being able to do anything with it. Also going to chrome://memory does the same thing as well. I think it happened around the same time I installed Webroot. Does Webroot do anything with Chrome that would possibly do that or is it something else? Please let me know.
I ran across messages from three different people on Twitter tweeting about Webroot SecureAnyWhere blocking Google Hangouts in Chrome from working correctly.[b]@WebrootSupport[/b] says a solution is being worked on right now. In the meantime, you can disable the Web Threat Shield ('PC Security' tab > Shields) and Identity Shield ('Identity and Privacy' tab) as you start the Hangout to make it work. (Based on Webroot support's replies) [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/1706i7C895E04E8BCED75.png[/img]
One of your customers told me that our website, ~ snip website link removed for administration review TH ~ was blocked by Webroot® SecureAnywhere. It is a minecraft forum. Can you please tell us where the problem comes from, if there is a real security issue we can fix, or check if it might be a false positive ?
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