Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
- 6,974 Topics
- 25,287 Replies
Webroot scan did not find malware. However I got a message from microsoft security essentials alert that my computer has adware, trojan and hack tool that should be removed. I suggest webroot users use "Microsfot Safety Scanner" to check for malware. Scanner is temporary. I have Windows 7 home
I'm trying to recover from a system crash caused by malware. I've just installed WebRoot. Now I'm trying to install a piece of software called deepMesh, but every time I try WebRoot flags something called ext_maketext.exe and quarantines it. Does anyone have any idea what this maketext is? Is it really a virus or some other kind of malware?
Hi, when installing Webroot trial on my 10.8.3 ML I´m not able to install the Safari threat shield extention due to an error (error msg translated to english: not able to install due to an error). Have uninstalled WR and reinstalled - same result. In the market for a security sw and WR was promising, but if not solved I have to move on to another solution. PS. Is Safari the only supported browser on a Mac? Running Chrome and there is no shield icon in the browser. Pls advice.
Hi, My computer has gotten really slow in the last two days. Two weird things have taken place. 1. Wireless Network Connection in 'Network Connection' had disappeared. I had feared accidental deletion. Magically it appeared suddenly today. But even if I disable it using my hotkey( as I always do) the light at the front side stays on. And I've checked that it's really disabled. 2. The CPU is moving to 70, 65 and sometimes 82%. Very unusual. System Idle Process takes up 45, 52 and 58%. System takes up 22, 27, 35%(Very unusual). I've scanned with Hitman Pro for a second opinion. Nothing found. WSA is there of course. I suspect infection. What you guys think? What do I do? I want my pc to go back to it's regular state. I want it to be fast like before. System XP SP3 32 bit. Best Wishes, Amit
Mac - How to Install SecureAnywhereKnowledge Base
You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software. [b]To install the software:[/b] [list=1] [*][url=http://anywhere.webrootcloudav.com/zerol/wsamac.dmg]Click here[/url] to download the SecureAnywhere installer to your Mac. [*]Double-click [b]wsamac.dmg[/b] to open the installer. [*]Drag the Webroot SecureAnywhere icon into the Applications folder. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/20009i5A795A42A96979B5.png[/img] [*]In the first activation window, enter your keycode and click [b]Activate[/b]. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/20011iE5DE28AEEDC96A82.png[/img] [*]If prompted, confirm the installation by entering your Apple system password and click [b]OK[/b].[/list] [b]Now it's time to create your account:[/b] [list=1] [*]You only need to create an account if you plan to use the Password Management f
To detect websites associated with potential threats, the Web Threat shield analyzes URLs (web addresses) as follows: [list] [*]When you enter the URL for a website or click a link to a site, SecureAnywhere runs the URL through its malware-identification engine. If the site is associated with malware, the Web Threat shield blocks the site from loading in your browser. [*]When you use a search engine, SecureAnywhere analyzes all links displayed on the search results page by running the URLs through its malware-identification engine. It then displays an image next to each link that signifies its risk level. For example, if a site is known for spreading malware infections, the Web Threat shield displays a warning next to the link.[/list] For Web Threat protection to work, make sure that the Web Threat shield is enabled, as described in [url=https://docs.webroot.com/us/en/home/wsa_mac_userguide/wsa_mac_userguide.htm#ShieldingYourMac/AccessingAndUpdatingWebThreatShieldSetti
[b]To change Web Threat Shield settings:[/b] [list=1] [*]Open the SecureAnywhere interface (click the Webroot icon [/list][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/20020i4FA6BB2A5E824D91.png[/img] [b]To override website filters:[/b] [list=1] [*]Click[b] Edit Website Overrides[/b]. [*]In the dialog, enter a website name in the field (in the form of "[url=http://www.sitename.com]www.sitename.com[/url]") and click [b]Add Website[/b]. In the table, select whether you want to allow this website (click the [b]Allow[/b] radio button) or you want to block it (click the [b]Block[/b] radio button). [*]Click [b]Close[/b]. [*]If Safari is open, quit the browser and reopen it. Website filter changes won't take effect until you restart Safari. [/list][b] To shield the Mac's Hosts file:[/b] [list=1] [*]Make sure the [b]Monitor hosts file for changes[/b] box is selected. [*]If you want to return the Hosts file to its factory state (thus removing any changes malwa
PC - Uninstallation Option Missing from Control PanelKnowledge Base
It could happen that uninstallation options for SecureAnywhere could be missing from the Control Panel or Start menu. If you want to uninstall SecureAnywhere and are unable to do so because of the options are missing, here are some steps you can try to resolve the problem: [b] Option 1:[/b] Ensure correct display settings [list=1] [*]Open the main interface. [*]Click [b]Settings[/b], then choose [b]Basic Configuration[/b]. [*]Un-check the boxes next to [i]Show Webroot in the Start Menu[/i] and [i]Show Webroot in Add/Remove Programs[/i]. [*]Click [b]Save All[/b]. After saving your settings, repeat steps 1 and 2, then re-check the boxes next to [i]Show Webroot in the Start Menu[/i] and [i]Show Webroot in Add/Remove Programs[/i]. Then click [b]Save All[/b] again. [*]Once you have re-checked the correct options, try uninstalling Webroot from the [i]Control Panel > Add/Remove Programs[/i] option, or from [i]Start > All Programs > Webroot SecureAnywhere > Tools > Uninstall Webroot
If I attach a Windows OS drive via USB probably to another computer and run SecureAnywhere on that computer is it going to do a complete check of the drive? In particular is it going to look into the registry, the boot sector and any other things other than files? If the answer is yes thats good. Is this true in general with other anti-virus software? This seems to be one of the best and most reliable ways to remove viruses.
How Do I Change/Reset My Password or Security Code?Knowledge Base
[h2]Question[/h2]How do I change/reset my Password or Security Code? [h2]Answer[/h2]If you can sign in without any trouble, go ahead and sign in, click your username at the top right side of the screen, go to [b]Account Settings[/b], and click [b]Change[/b] next to [b]Password[/b]. If you need to reset your Password or Security Code, follow the steps below. [list=1] [*]Go to [b][url=https://my.webrootanywhere.com/default.asp?a=b]my.webrootanywhere.com[/url] [/b]and click[b] [url=https://my.webrootanywhere.com/forgotpassword.aspx]Can't log in[/url].[/b][/list][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/2740i75B7300B59F0290D.png[/img] 2. Select [b]I forgot my Password [/b]or [b]I forgot my Security Code. [/b]If you cannot remember either of them, simply complete all the following recovery steps for one, and then go back to the main login screen, click [b]Can’t log in[/b] again, and choose the other option. [img]https://d1qy7qyune0vt1.
Hello... After I run a scan, when I select “View Status” (from r/h mouse menu on the Webroot tray icon), a notation appears, such as “Last scanned xx minutes ago. Next scan will occur when the system is idle. 1 threat has been removed.” [list=1] [*]Does the threat removal information refer to the previous scan, or is it a cumulative result? [*]Where can I find more detail about what was removed?[/list]Thanks...
I received an email stating that I need to upgrade Window Washer to Secure Anywhere Complete. I already have almost 2 years left on my Secure Anywhere Antivirus. If I upgrade to Complete, will I then have 2 accounts at Webroot that will have to be renewed ? Or can the upgrade be made a part of my existing account ?
I need some help. I have the most up-to-date version of Webroot on my Mac (Safari as my browser) and this morning I noticed something odd with the Webroot Web Threat Shield. The shield reports that it is on, yet I don't see the "W' icon on my browser and no check marks or other icons appear on the side of links when I do a Google search. This makes me believe that Webroot is not analyzing links anymore! Also, I noticed (after a restart to my computer) that a prompt appears telling me that the "Safari Web Extension" needs to be installed. I click "Install" and nothing happens. Also there is still no "W" icon on my browser or icons after I do this. As a side note, usually I am able to right click on a link and be able to run the URL through the Webroot analyzer to check if the site is safe. I tried that on a few Google links this morning and that option no longer exists. Does anyone know what is going on and how I might be able to fix this sit
I have a program that won't run when Webroot is running. I get the Windows error: The application was unable to start correctly (0xc0000018). Click OK to close the application. After I shut down Webroot, it runs fine. Is there a way to make an exception for this program? I've been trying different things in Webroot but nothing seems to work. Thanks, Rand
I used Prevx 3 on a spare PC, and recently it upgraded to WSA, without warning or asking me. I checked it out to make sure it was a ligit program, and decided to proceed to see what was up. I used Prevx 3 as a backup to my main AV, a secondary AV. I also use another firewall. My questions are these: Can I still use WSA as a backup to my main AV, or will it conflict with it? If I just disable the firewall and Realtime protection, will that work without conflicts, or are there other 'Shields' that I should also disable? Or, should I just remove WSA from my system. I am already quite satisfied with the AV and Firewall I am currently using, and don't need conflicting apps. Thanks.
Using 2013 version of the software. Today it flagged the xvid.dll and xvidcore.dll files in my Windows 7 system32 directory. The last modified dates for the dll's were from 2004, and this isn't the first time I've gotten false positives with SecvureAnywhere 2013, and at least one of the other incidents was also for the W32.Malware.Gen. In the past they were pretty much associated with downloaded executables, and I didn't mind deleting them, since they were usuyally older archived versions; but I wasn't about to delete any dll's without rechecking. A Webroot rescan picked up the same files. I then scanned the directory with Emsisoft's malware detector, and it found nothing. I'm becoming concerned about these false positives. Are others finding this happening repeatedly? ---------------------------------------------------------------------------------------------------------------------------------------- [B] c:windowssystem32xvid.dll [MD5: 4581AC2AAD750548AC6B4AA6A06D1926] [Flags
How to Deactivate a PCKnowledge Base
This content has been reviewed and updated by APruneau on February 18th, 2020. How To Deactivate a PC in the online console: Log into your Account Console using an Admin login. In the main Console screen, select PC Security. Click the PC you want to deactivate. Select the Commands Tab. Click Deactivate. Click Confirm. Click Ok. In the event you have Deactivated the wrong computer or changed your mind, you can Reactivate the PC
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.