Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
- 6,983 Topics
- 25,249 Replies
When i turn laptop back on, my Webroot SecureAnywhere settings are all changed?Hi everyone,I have an HP laptop, 4 years old, 12 gb RAM, 128gb ssd c drive, 1 tb hi-speed standard hard drive, Intel I-7 processor...a nice 4 year old laptopBeen having this problem for over a month now, since Windows began talking about their Windows 11 update…..whenever i turn the laptop off, then turn it back on, my Webroot setting have all changed...the running tally of number of scans goes back to 1……..I have to open the setting, turn on the desktop shortcut, then go to scheduling and set the time everyday for my scan, i also have to change Webroot to maximum heuristics as well…...whats the deal?I’ve uninstalled/reinstalled Webroot, no helpI’ve uninstalled and reinstalled Webroot in Safe mode, no helpIve run several system restores, no helpIve run all my antivirus programs, Malwarebytes, Superantispyware, they've found nothing….First three years of using Webroot, no issues, now all of a sudden, noth
Occasionally an ocx8 file is created in syswow64 folder. When that happens a database program I use loses some functionality. I have to rename the unwanted ocx8 file and re-register the correct ocx8 file with the program that uses it. Support at the program I use says webroot may be causing this issue -- it only happens occasionally. Can webroot create files or somehow cause files to be created that I don’t need that mess up my database program’s functionality? I’ve used webroot for several years and this problem started a couple of years ago--only happens occasionally, however. I’m not really conversant in the inner workings of my computer--just need the programs to run without too much hassle. Thanks for any input.
Hello,I am writing this from information given to me from my grandfather so I apologize if this is a bit vague, I will do the best I can. Over the weekend my grandfather got a call claiming they were from microsoft and that his computer had a virus and that he needed to follow their instructions to remove it. This involved uninstalling his current anti-virus and installing a suite of programs including Webroot. They then asked for a large sum of money for the virus removal and activation of the new anti-virus software for a 5 year warranty period. All of this was done over the phone and he did not write any of it down so we have no clue what the key was that they gave him or any other relevant information. The only info they gave him for future contact was the geek squad number, and when he tried to call the number they have no record of the transaction (of course). Is there any thing we can do to potentially find the key that they gave him and the details of his subscription; if there
I purchased a 2 yr 3 PC Webroot subscription from a Software Vender Through a large national retailer web store. SO I get an email with instructions to click on a site to down load the webroot software but when I do the Webroot I already have installed on my computer warns me not to go to that site so I do not. The Email I got from the Vender I bought Webroot Secure anywhere from the had me click here to get another email with the Key codes so then I copied and pasted a key code from that email into my Webroot Account Keycode place and so far the account expiration date has not changed can you please tell how to get my new key6 code to be accepted by Webroot Thanks
I’ve used SecureAnywhere for many years on my Win7 SP1 PC, shields & firewall are all turned on. Works fine, except for 1 thing: Sound in Firefox and Chrome doesn’t work. If I shut down protection, the sound works immediately, in YouTube for example. Why?Sound in apps works fine - eg in Spotify’s app on my PC, the sound is fine, but if I go to Spotify in a browser instead, I get no sound unless I shut down SecureAnywhere.
We, Zoho WorkDrive are a Cloud based Content Collaboration Software provided by Zoho Corporation; check this link - https://www.zoho.com/workdrive/ for more details. Our product has a feature which allows files/folders uploaded to WorkDrive and can be shared to everyone on the internet by generating an external link for the file. These links are hosted in a domain https://workdrive.zohopublic.eu owned by ZohoCorporation. and is used for file preview.The domain "workdrive.zohopublic.eu" is now listed in Webroot as malicious - https://www.virustotal.com/gui/url/578f2c41f827d53ecec3fae43352ac8bce0faf12d89f36e79a683f42b5064de1 . Some of our customers complained about accessing public WorkDrive files. We noticed the blacklist, since the domain is used by a large number of customers a blanket ban is hurting our customers. Here are the steps we perform to ensure that malware content does not get hosted from Zoho WorkDrive 1. We have an Anti Virus scan in place which validates the files
We’re having a problem installing some software and the dimwit at the help desk wants us to interrogate the Windows Ransomware app though she knows we have Webroot. We’re being denied access with something along the lines of “Your IT department has blocked access to this app...” which is silly because there is no IT department here and both of us have administrator privileges for this computer. I was wondering if this is really Webroot taking charge of security. The Webroot report shows no suspicious activity in the past two years. Is there any value to pursuing this problem further or can we rely on Webroot’s report wrt “ransomware”?
Hello All,I’ve used Webroot Secureanywhere for about 4 years now. Recently, after Windows 10 updated to KB4023057 and KB5005611, my Webroot shortcut disappears off the screen, and the whole program disappears off my list of programs. I run the installer, which is still in my downloads, and it won’t run/open. When this first happened a few days ago, after researching for a solution for hours, I ran all my antivirus programs such as Malwarebytes and Superantispyware, and they found nothing. So, I did a system restore in safe mode to get rid of the two new updates, and my Weboot came back and worked no problem….anyone have any ideas? Oh, its a HP laptop, Intel i7-7700 2.8ghz, 12gb RAM, 128gb SD drive, and a 1 TB standard, high speed hard drive, Intel HD graphics, and a GEOForce GTX video card….4 years old….
Dear all,By accident, I block one of the access right from Whatsapp Desktop’s window registry setting. Whatsapp Desktop cannot connect to internet everytime I run it!I have to disable Webroot’s Realtime Shield, Web Shield & Firewall first to make Whatsapp working again, then I go back to enable all the Shields again. how can I grand the access right to Whatsapp again to solve the problem? Thanks for any kinds of help!
I replaced my hard drive a while back because my old one was dying. I wasn’t able to uninstall Webroot when I still had access and coming back now I don’t think it can boot up into windows at all. Is there at all a way to strike that instance off and recover my key to use elsewhere?.
^ Title says it all.I have been using NBMiner for a little bit now.And its worked fine.However, around the same time I had a remote session to fix Battlefield 2042’s issues (Which by the way didn’t work, *Read below for that*) Webroot seemed to just ignore NBMiner’s whitelist and just close it anyway.I’ve whitelisted NBMiner.exe, CMD.exe, Eth.bat, etc. etc.Despite this, NBMiner still gets shutdown repeatedly, this is the same for TRex Miner as well.Is there any way to just say to the AV: “NO, NBMiner GOOD! NO DELETE PLS!”Because I can’t find a way… =Below this is about battlefield 2042=(*Read below from before*)Battlefield didn’t launch after the fix session, so after that I reinstalled it and it still didn’t work. I was told to call back, but the offices are now closed for the holidays. (I’m probably just going to wait on a new Webroot patch or EAC patch. (It would be nice to get some info on when that comes out))
HiI am scanning a usb external drive that is 2T in size. Not only is webroot using all system resources so I cannot do anything much in windows generally, but its also only scanned ¾ of the drive and has been going for 18 hours. There is no way to pause the scan while I do other stuff. Is webroot not designed to handle large drives
I just renewed my subscription a few hours ago (I was without it for a few months) because my safari would use yahoo search engine instead of google. i looked it up to see why it was doing that and it said that it was a malware virus. so I renewed it and when I went to scan for any viruses it said that it was clean but safari is still using yahoo search engine instead of google.
Starting sometime late last year, every time I do a scan with WR first a popup says “Do you want (this program) to make CHANGES on your computer?” I click no; I only want it to scan for malware. Why am I asked this? For years it would just scan and report. Second, after each scan (which incidentally is far SHORTER that a year ago, showing less than half as many files scanned as before… and taking a fraction of the time) it says “No threats found” - then at the end of the list of findings in the report the entire frame goes red and one item (also in red...) states “An antivirus program is installed but not protecting your computer”. I click on the message with no response.But when I click on the (?) icon it directs me to a startup page whereby I can PURCHASE Webroot! WHAT is going ON with this system? Most or all these changes have appeared in less than the past year despite my memembership self-renewing just months ago. ...And all this AFTER being told MS was no longer supporting m
Hello, I no longer require the extra features or devices of Webroot Internet Security and am looking to downgrade to the lower cost Webroot Antivirus. Do I simply purchase Webroot AV and input the key on my current Webroot Internet Security install? Will it require uninstalling and reinstalling the product? Thanks!
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.