Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
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- 25,271 Replies
Can webroot cause -- or allow -- an unwanted ocx8 file to be created in syswow64?
Occasionally an ocx8 file is created in syswow64 folder. When that happens a database program I use loses some functionality. I have to rename the unwanted ocx8 file and re-register the correct ocx8 file with the program that uses it. Support at the program I use says webroot may be causing this issue -- it only happens occasionally. Can webroot create files or somehow cause files to be created that I don’t need that mess up my database program’s functionality? I’ve used webroot for several years and this problem started a couple of years ago--only happens occasionally, however. I’m not really conversant in the inner workings of my computer--just need the programs to run without too much hassle. Thanks for any input.
Trojan Not Detected
A trojan has appeared on my computer and periodically opens up a sys32 box on my screen. Every time this happens, Webroot warns me that there is an active threat named “TrojanDownloader” and a scan is needed to remove it. However, every time I scan immediately after the warning, nothing is ever found and Webroot tells me everything is fine. I know this isn’t true because the trojan continuously opens the black box every hour or so, yet Webroot tells me everything is fine.How can I remove this trojan?
How does a six-minute Webroot scan complete in less than one minute?
I am not sure Webroot is truly working properly on my computer. I have already uninstalled and reinstalled it more than once and the same thing continues to occur. Using today as an example, this is what happens when I turn on my computer the first time in a given day (laptop running Windows 10):I pressed the power button. Then, I entered my Windows password. As soon as the desktop screen popped up, I opened the Webroot product window, which showed that less than five minutes earlier, a scan of 6 minutes and 24 seconds was completed and that the next scan will occur in 24 hours. How is this possible when the computer has only been turned on for less than two minutes?In the past, I noticed that when I hovered over the icon for Webroot right after turning on my computer (the one on the desktop page's taskbar, to the right of the arrow for the hidden icons), it would show it was scanning. More recently, I noticed this was no longer happening -- and, that when I open the product window, I
False positive of domain workdrive.zohopublic.eu
We, Zoho WorkDrive are a Cloud based Content Collaboration Software provided by Zoho Corporation; check this link - https://www.zoho.com/workdrive/ for more details. Our product has a feature which allows files/folders uploaded to WorkDrive and can be shared to everyone on the internet by generating an external link for the file. These links are hosted in a domain https://workdrive.zohopublic.eu owned by ZohoCorporation. and is used for file preview.The domain "workdrive.zohopublic.eu" is now listed in Webroot as malicious - https://www.virustotal.com/gui/url/578f2c41f827d53ecec3fae43352ac8bce0faf12d89f36e79a683f42b5064de1 . Some of our customers complained about accessing public WorkDrive files. We noticed the blacklist, since the domain is used by a large number of customers a blanket ban is hurting our customers. Here are the steps we perform to ensure that malware content does not get hosted from Zoho WorkDrive 1. We have an Anti Virus scan in place which validates the files
Whitelisting Network Folders
Is it possible to whitelist network folders to exclude files opened from those locations from scanning? It seems fairly straightforward in terms of implementation. But, I’m just fishing for any gotchas I may not be considering. Essentially, we have some engineers complaining about WRSA.exe slowing down Solidworks when they’re opening large files that live in a network share mounted with a drive letter.
Account may be listed under old email address, and I can't access
I have had a Webroot account for years, and I can no longer find my password. I have just purchased new computers and want to add them to my account and delete old computers. Plus, I suspect I may have multiple accounts linked to an old email address that we no longer use. How can I find out?
The app won't download
I just got a new laptop and I bought the webroot software online. I was sent an email with the key code and I set up my account. I tried to download the app and I am getting this error message “This app can not run on your PC” Can some please help me figure this out? I have used this before on other computers without a problem. Thank you
BSOD issues caused by Webroot
CZUR Scanner, the client software of Windows platform developed by our company, has a blue screen of death when running on the user's computer installed webroot SecureAnywhere, and the user sent the system dmp file. After my analysis with Windbg tool, I found that the crash was caused by an internal exception of Webroot.Please help me to analyze whether there are irregularities in our client software that will cause webroot to run abnormally?~Removed Link to software and SN please contact Webroot support and give it to them!~ 4: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************KERNEL_SECURITY_CHECK_FAILURE (139)A kernel componen
Evangelised by webroot one opinion
Hi my beloved insomian, crazy geek guys and girls (Have girls here?). I dont have a thecnical cuestion only an opinion i am software tester from hispasoftware and social research as you know i am new on webroot and ok i am not habituated to the way if it works because i use another softwares who give too much pop ups: one for incoming conection, other for outcoming, other for trust app, other for not trust app, other for virus acces to hard drive, other for virus removal, other for virus can not access, other for say the product are update, other to say to buy the pro version and give a tshirt of the newyork yankees (Sarcasm). Webroot are very silencious, very passive, quietly, dont say me nothing, only it works well. I try diferent combos, and say names because to share my experience: Avast. Quihoo, Bitdefender, Bullguard, and one of my favorite ones lavasoft. I see a very slow down and i dont have a trash machine, I see a several conflicts, crashes, and i think somethings
Running a Manual ScanKnowledge Base
Scans run automatically every day, at about the same time you installed SecureAnywhere. For example, if you installed SecureAnywhere at 8 p.m., it always launches a scan around 8 p.m. It will not disrupt your work, nor will it launch while you play games or watch a movie. During scans, SecureAnywhere searches all areas where potential threats can hide, including drives, files, and system memory. It looks for items that match our threat definitions, match descriptions in our community database, or exhibit suspicious behavior. If SecureAnywhere detects a threat, it moves the item to quarantine where it is rendered inoperable. In quarantine, it can no longer harm your system or steal personal data. If SecureAnywhere detects a potential threat, it opens an alert that prompts you to make a decision on whether you want to allow or block the item. If you aren't sure, we recommend that you block the item. For more information, see [url=https://community.webroot.com/t5/Webroot-SecureAnywhere-An
How can I change my shield settings in WSA?Knowledge Base
[h2]Question[/h2]How can I change my shield settings in WSA? [h2]Answer[/h2]Shield settings provide advanced users with a little more control over shielding functions. [b]To change shield settings:[/b] [list=1] [*]Open SecureAnywhere (see [url=https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#GettingStarted/UsingTheSecureAnywhereInterface.htm%3FTocPath%3DGetting%2520Started%7C_____4]Using the SecureAnywhere interface[/url]) [*]In the upper right corner, click [b]Advanced Settings[/b]. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6481i19381D5B716E422A.png[/img] [*]If you want to change a setting, select its checkbox to disable it (uncheck the box) or activate it (check the box). When you’re done, click [b]Save[/b]. The following table describes the shield options. Shield Settings options Prevent interruption by intelligently suppressing warningsUses built-in intelligence to suppress warnings if they will interfere w
How can I change firewall alert settings?Knowledge Base
This content has been reviewed and updated by APruneau on February 19th, 2020. Question How can I change firewall alert settings? Answer You can adjust how the firewall manages processes and whether it should open an alert when it does not recognize a process.To change firewall alert settings: Open SecureAnywhere (see Using the SecureAnywhere Interface). Click Advanced Settings. Click Firewall/Web Shield on the left. A descriptive list of Firewall settings displays. Select your settings and click Save. Enter the characters and click Continue. Click OK.
How Do I Change/Reset My Password or Security Code?Knowledge Base
[h2]Question[/h2]How do I change/reset my Password or Security Code? [h2]Answer[/h2]If you can sign in without any trouble, go ahead and sign in, click your username at the top right side of the screen, go to [b]Account Settings[/b], and click [b]Change[/b] next to [b]Password[/b]. If you need to reset your Password or Security Code, follow the steps below. [list=1] [*]Go to [b][url=https://my.webrootanywhere.com/default.asp?a=b]my.webrootanywhere.com[/url] [/b]and click[b] [url=https://my.webrootanywhere.com/forgotpassword.aspx]Can't log in[/url].[/b][/list][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/2740i75B7300B59F0290D.png[/img] 2. Select [b]I forgot my Password [/b]or [b]I forgot my Security Code. [/b]If you cannot remember either of them, simply complete all the following recovery steps for one, and then go back to the main login screen, click [b]Can’t log in[/b] again, and choose the other option. [img]https://d1qy7qyune0vt1.
Identity Shield & Sandboxie
I posted this question on Wilders a short while ago but figured knowledge is power so here goes... Thus far, on my XP Pro SP3 system Webroot and Sandboxie seem to coexist very well. I am able to verify that the AV detects potential bad sites, and also detects and quarantines the Eicar test file download before the file is recovered via Sandboxie to the download folder. My question is whether Identity Shield is functional within a Firefox browser supervised by Sandboxie? (I do show the padlock.) I only ask because I haven't come across a recent or definitive answer. If they aren't compatible then I suppose it would make more sense to conduct financial transactions outside of a Sandboxie supervised browser. Any info appreciated and thanks in advance.
Password Protection Icons Missing in Updated SecureAnywhere
About 2 weeks ago I think, my Webroot SecureAnywhere Complete software updated itself. Before that, in IE, when I would log into a secure site, like a bank account, an 'X&quot; would appear on the right side of the username box and a arc with a dot under it would appear in the password box when I started typing. Now, I see nothing.<br><br>I thought I read something about these being replaced by a W with a lock on it, but I have never seen this icon.<br><br>BTW, don't know about the rest of you, but I have had many problems with WSAC since the update. I think most of them have finally been resolved, but I can't seem to get an answer from Support about the missing icons.<br><br>Am I crazy? Did these not exist in the old version?<br><br>Thanks<br><br>Pam<br><br>P.S. Sorry if this is posted in the wrong place. I could not find anyway to create a new discussion.<br>
How can I change my Identity Protection settings?Knowledge Base
[h2]Question[/h2]How can I change my Identity Protection settings? [h2]Answer[/h2]The Identity shield protects sensitive data that may be exposed during your online transactions. Webroot has already configured the Identity shield for you. However, you can change the behavior of the Identity shield and control what it blocks. [b]To change Identity shield settings:[/b] [list=1] [*]Open SecureAnywhere (see [url=http://www5.nohold.net/Webroot/ukp.aspx?pid=6&ruleid=920]Using the SecureAnywhere interface[/url]). [*]In the upper right corner, click [b]Advanced Settings[/b]. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6509iC7F8D9D4F58617F5.png[/img] [*]If you want to change a setting, select its checkbox to disable it (uncheck the box) or activate it (check the box). When you’re done, click the [b]Save All[/b] button. [b]Note[/b]: We recommend that you keep Webroot’s default settings. If you make changes and decide you want to return to the r
Mac - Changing Web Threat Shield Settings
[b]To change Web Threat Shield settings:[/b] [list=1] [*]Open the SecureAnywhere interface (click the Webroot icon [/list][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/20020i4FA6BB2A5E824D91.png[/img] [b]To override website filters:[/b] [list=1] [*]Click[b] Edit Website Overrides[/b]. [*]In the dialog, enter a website name in the field (in the form of "[url=http://www.sitename.com]www.sitename.com[/url]") and click [b]Add Website[/b]. In the table, select whether you want to allow this website (click the [b]Allow[/b] radio button) or you want to block it (click the [b]Block[/b] radio button). [*]Click [b]Close[/b]. [*]If Safari is open, quit the browser and reopen it. Website filter changes won't take effect until you restart Safari. [/list][b] To shield the Mac's Hosts file:[/b] [list=1] [*]Make sure the [b]Monitor hosts file for changes[/b] box is selected. [*]If you want to return the Hosts file to its factory state (thus removing any changes malwa
Mac - Using the Web Threat Shield
To detect websites associated with potential threats, the Web Threat shield analyzes URLs (web addresses) as follows: [list] [*]When you enter the URL for a website or click a link to a site, SecureAnywhere runs the URL through its malware-identification engine. If the site is associated with malware, the Web Threat shield blocks the site from loading in your browser. [*]When you use a search engine, SecureAnywhere analyzes all links displayed on the search results page by running the URLs through its malware-identification engine. It then displays an image next to each link that signifies its risk level. For example, if a site is known for spreading malware infections, the Web Threat shield displays a warning next to the link.[/list] For Web Threat protection to work, make sure that the Web Threat shield is enabled, as described in [url=https://docs.webroot.com/us/en/home/wsa_mac_userguide/wsa_mac_userguide.htm#ShieldingYourMac/AccessingAndUpdatingWebThreatShieldSetti
How to Create an Online Webroot AccountKnowledge Base
This article has been reviewed and updated by APruneau on February 24th, 2020. Question How do I create an account? Answer By creating a Webroot account, you can view the security status of your PC from any device with an Internet connection. This status information is available at the SecureAnywhere Website (https://identity.webrootanywhere.com/v1/Account/login). From here, you can view security across multiple devices from a single location, making it easier to determine if all your devices are protected or if any need attention.To create an account: Open your browser and go to https://identity.webrootanywhere.com/v1/Account/login. Click Create Account. Complete the registration information and click Register Now. At the bottom of the page, select your region and click Register Now. SecureAnywhere sends a confirmation message to the email address you specified. Click the link in the email. Enter the requested characters of your security code, then click Conf
What zone are Outlook attachments in?
If I wanted to target .zip Outlook attachments, which zone are they in under heuristics? In my opinion, they should really have their own zone... I've raised a feature request in the business community, but I've posted this question in home since it applies to everyone. Feature request: [url=/t5/Feature-Requests/Create-heuristic-zone-for-decompression-utilities/idi-p/56295]https://community.webroot.com/t5/Feature-Requests/Create-heuristic-zone-for-decompression-utilities/idi-p/56295[/url]
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