Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
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- 25,310 Replies
since this new release installed itself, when Webroot scans, it stalls at 81% and hangs there for several minutes. this is in the process of accessing the webroot cloud for doing a scan. it just sits there, and finally after seven minutes or so, it finishes. this scan usually takes less than three minutes, but now it takes over ten minutes. nothing has changed on my end, except the new webroot version. thanks. note: if I run a second scan, it runs with no problem, I have a scan log, but don't see anyway to attache it.
I recently purchased a laptop and installed Webroot SecureAnywhere Antivirus 2013 (along with installing all my other software). It seems to interfere with my external keyboard (but doesn't interefere with the wireless mouse). I can type in my password for the computer at start-up and once the computer starts the Webroot blocks the signal. Before installing the Webroot software the laptop came with a Mcafee antivirus and I did not have any issues. I am frustrated with Webroot and if someone can help resolve the issue, I appreciate their help. Otherwise I will uninstall the software and get a new anti virus software. Webroot blocks the keyboard. Is there a setting or something I can do on Webroot to allow an external keyboard (running Windows 7 Home Premium 64-bit on Dell Inspiron i15R-1632sLV 15.6-Inch Laptop).
I've tried the solution found on this forum, problem is... i don't have it on my controle panel [appwiz.cpl] nor a "uninstall" shortcut... can you guys help me? I know there is a command for uninstall it... at the present moment i've tried this one as i'm on a x64 machine: "C:Program FilesWebrootWRSA.exe" –uninstall and it only bring me the wrsa window again... so i might be doing something wrong. Care to teach me? BTW, my wrsa is NOT password protected... so... hopefully it'll be much less painful to remove it.
Im trying to re-install webroot since im planning on buying from the sale that is going on, but I cannot uninstall my older version of it since[u] I have forgotten my email and password[/u] from when I installd it a year ago. Is there anyone that knows how to get rid of the older version?
Win7 Pro 64 bit Webroot 22.214.171.124 [u][b]Question 1:[/b][/u] BEFORE, Notepad it is flagged "Protect" it would be nice to understand why the default is "Deny". Is it really more dangerous compared to Word, Excel, Outlook, and Access? This comment was added after posting: I just saw the post about clipboard issues when Internet Explorer is running. I did not decte issues with clipbard as text could be copied to and from the four applications mentioned and Internet Explorer. Only Notepad was impacted and it was flagged Deny. [u][b]Reason this question is being asked:[/b][/u] One or two days after reinstalling Webroot the ability to paste into Notepad was lost; other tested applications were fine. (Even text copied from Notepad can't be pasted in Notepad.) [u][b]Question 2:[/b][/u] Since I don't want my passwords stolen KeePass was added and flagged "Protect". KeePass won't start. Remove the entry. KeePass works. Nothing in the explanation su
I ran across messages from three different people on Twitter tweeting about Webroot SecureAnyWhere blocking Google Hangouts in Chrome from working correctly.[b]@WebrootSupport[/b] says a solution is being worked on right now. In the meantime, you can disable the Web Threat Shield ('PC Security' tab > Shields) and Identity Shield ('Identity and Privacy' tab) as you start the Hangout to make it work. (Based on Webroot support's replies) [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/1706i7C895E04E8BCED75.png[/img]
Hi, How can I set webroot to start scanning downloaded file automatically in Free Download Manager (FDM)? There is an option in FDM to set antivirus sotware to do this everytime a file is downloaded with FDM. But when I set the WRSA.exe (C:Program FilesWebrootWRSA.exe) in here, nothing happens. Webroot Secure Anywhere 126.96.36.199 Free Download Manager 3.9.2.build 1289 What am I missing here?
Windows UAC prompted me to allow WSA to make changes to my machine. It then did an update. Now the WRSVC service is in a crash loop and Windows is flashing the "Check virus protection" alert every 10 seconds or so. I have not rebooted yet. Anyone else seeing this?[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/1678i71B2718D2EECBC2D.png[/img]
Switched all 4 computers from norton to webroot about 2 months ago. We have web watcher programinstalled on 2 of the computers and have had this for 3 years now. It blocks websites we set up so kids can't access. It has worked wonderful for these years. We never had a problem with norton or webroot when we initially changed. But for the last 6 weeks webroot has been disabling the program on the two computers. We have gone through tech support and sent the webroot files from the computers as requested. We have also followed instructions on restoring the quarantine files in webroot and the other steps tech said to do so webroot would stop disabling. Why in the world can't webroot have a sure fire way to ignore a program that is legit? I understand webroot is viewing it as a key logger program because it is. But it is a legit program we installed and monitor our kids. This isn't right. Obviously If you have access to the computers you are monitoring they are your computers. This is te
I've spent several frustrating hours tracking down a problem with an application not functioning correctly. Eventually I tried disabling Webroot, which solved the problem. The problem is similar to the clipboard issue described in [url=/t5/Webroot-SecureAnywhere-Complete/Loss-of-access-to-Windows-Clipboard-traced-to-Deny-status/td-p/5754]this thread[/url]. I'm using an application (Linn Kinsky) that has a button to copy text to the clipboard. The copy operation was failing when any web browser was running, but was succeeding when no browser was running. As I nearly always have a browser open, the failure was occurring at least 99.9% of the time. After a very protracted and painful debugging process, I discovered that the Kinsky application had been marked as "Deny" in the Webroot Protected Applications section, with no notification to me that this had happened. This meant that my attempts to use this application to copy to the clipboard were failing, with no indication wh
So I got a fake FedEx email with a link to a virus file. I downloaded it to a test machine and right clicked > Scan. It did not flag it as bad. I then submitted the file via the Webroot SecureAnywhere built-in reporting tool and to VirusTotal. [b]A few minutes later,[/b] WSA automatically removed the offending file from the computer. Can someone at Webroot tell me what triggered the WSA cloud to finally change its determination on this file? [url=https://www.virustotal.com/file/1fccbab2964e9f0afa46efacfabcd92fb7d655a59d8a33285ca98d00632b50e6/analysis/1359566849/]https://www.virustotal.com/file/1fccbab2964e9f0afa46efacfabcd92fb7d655a59d8a33285ca98d00632b50e6/analysis/1359566849/[/url] Did it get detected by [list] [*]A live feed from VirusTotal since it was detected by 5 other AV engines [*]Get flagged locally since I submitted it as an infection [*]Get flagged in the cloud automatically since I submitted it as an infection and it was already suspicious [*]Reviewed by a human s
Hi, At random times, I notice that the "Yellow Key" and "Right Clicking" stop working. Shutting down Webroot and restarting it gets rid of the problem until the next time it happens. As I said, the occurence is random, and I can't figure out what I'm doing on my end to cause the program to malfunction. Unfortunately, during these instances, the Webroot icon remains green, and I get no warning (or yellow flag) that the program is not working properly. The only indication I get that a problem has occurred is the gold key is missing from the "W" icon when I go on any website. Fortunately, during this time, the antivirus parts of the program are still working; I checked with EICAR test virus (the file is deleted, without any pop up messages appearing on-screen or any follow-up scan taking place). Any thoughts on what may be causing this will be appreciated. I have the latest version of WSA installed (Win 7 - 64 bit) Thanks for you help,
Hello, Apologies if this is the wrong place to post this enquiry. Could you please investigate [url=http://www.yourhealthwidebay.org.au]www.yourhealthwidebay.org.au[/url] with a view to whitelisting it or removing the block it seems to have on it. We have Webroot SecureAnywhere Endpoint Protection and whenever we visit that website using Internet Explorer we get: [i]Warning[/i] [i][url=http://www.yourhealthwidebay.org.au]www.yourhealthwidebay.org.au[/url][/i] [i](Contains malicious content)[/i] This website contains a known threat and has been blocked. [url=http://www.yourhealthwidebay.org.au]www.yourhealthwidebay.org.au[/url] is a non-profit government health website and provides full organisational contact details etc and verifiable physical address. If there are any legitimate security issues with it, please advise so the website administrator can be contacted. Thank you for your time. Best regards, Brad Health Communications Officer Hepatitis Queensland
Webroot SecureAnywhere 188.8.131.52 Win 7 Pro 64bit Internet Explorer 64-bit (Now, I see, Identity and Privacy should have had no effect; making the situation stranger.) Had an issue after updating CamtasiaStudio (CS). Specifically, capturing an on-line webinar resulted in no video being recorded, other than the mouse cursor! This has been "resolved." Can someone explain what I did to resolve the CS issue? :D Here are the steps taken. It would also be nice to Under tab "Identity & Privacy" Link "view/Edit Protected Applications" Clicked "Add Application" Navigated to: C:Program Files (x86)TechSmithCamtasia Studio 8 Selected: CamtasiaStudio.exe Clicked "Open" The application was and is not listed and this action did not help. In the same manner the following application was also "added" CamRecorder.exe Once again the application is not listed but the issue was "resolved". **** What I want to do is
[b]This is how I uninstalled Webroot as most of all Programs are uninstalled on Windows Operating Systems![/b] From the [b]Start[/b] menu, navigate to [b]Control Panel[/b] then to [b]Programs and Features[/b], then [b]Webroot[/b], then [b]Uninstall Webroot[/b], then [b]Restart[/b]. [b]Webroot did not uninstall correctly. Webroot did not remove itself from my computer[/b]. 1. There is an [b]Icon ([/b] [b]! )[/b] on the Taskbar which when clicked on opens: [b]Security Alert! Renew Now! Your subscription has expired![/b] 2. On the [b]Local Disk (C[/b]: then [b]Program Files[/b] then [b]Webroot[/b] then [b]WRSA[/b]. When I try to Delete the Program Folder: [b]Webroot[/b] - The action can't be completed because the folder or a file in it is open in another program. Close the folder and try again. [b]Try Again [/b] [b]| Cancel[/b] When I try to Delete the [b]WRSA[/b] Application (.[b]exe[/b]) "file inside" the Webroot [b]folder[/b] - File In Use - The action can'
How to Run WSA alongside Windows Defender on Windows 8, Windows 8.1 Only, not Windows 10!Knowledge Base
This information has been verified as accurate on March 2nd, 2020, by APruneau. Question How do you run WSA alongside Windows Defender on Windows 8, 8.1 as Windows Defender is a Full AV. Answer You have to make a change to the registry so if your not able to do this, please make sure a Windows Expert does the change! "Also Webroot is not in any way responsible or liable if anyone makes changes to the Registry." Windows Defender Tweak if users want to run with WSA on Windows 8, Windows 8.1.Windows 8 and 8.1 detects other AVs in the Action Center and blocks Defender from becoming active. You can create a value of type DWORD named HideActionCenter (under HKLMSoftwareWRData on 32bit or for 64bit HKLMSoftwareWow6432NodeWRData) set to '1' and reboot and it will prevent Webroot from adding into the Action Center to allow Defender to stay active. Note: This registry tweak will not work on Windows 10!
Hello, I've been trying for hours to uninstall an expired trial of SecureAnywhere that keeps annoyingly prompting me to register. Every time I drag to the Trash or try a tool like AppZapper, it says I can't uninstall because SecureAnywhere is running. So then I go to Activity Monitor to kill the process. That seems to work for a moment, but then SecureAnywhere is running again. Please help. Thanks, Jack
Loving Webroot! Have a question. When I purchased I was told by the BB guy that I could cover three computers. I had no need at the time. Now with two kids with their own laptops I wuld like to add Webroot. However, when I try to download to their machine I get a message to enter a valid keycode. I know my keycode is good, because I just used it to set up an account to monitor everyone. Halp!
Hi there, I'm new here, and you must excuse me for not having written a short introduction on the introduction forum; I am not spending time at message boards, and simply have a question to ask: As the subject line says, I've tried doing a custom scan (under "PC Security" tab), and it simply doesn't run. The window says "0 files scanned" and "Processes: Not scanned", even after an hour. It doesn't matter which options I choose under the custom scan. But the normal and easily accessible scan under the "Overview" tab works. I would like to be able to perform a custom deep scan, and of course the fact that it doesn't work worries me. I have had the program installed for five months. I don't remember whether I have tried a custom scan after I upgraded the program. Also I have AVG Free installed. Also I haven't been aware of any obvious threat to my machine, and both programs say I am protected. I am using Windows 7 Ultimate on an Asus U31J,
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