Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
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- 25,287 Replies
How Do I Change/Reset My Password or Security Code?Knowledge Base
[h2]Question[/h2]How do I change/reset my Password or Security Code? [h2]Answer[/h2]If you can sign in without any trouble, go ahead and sign in, click your username at the top right side of the screen, go to [b]Account Settings[/b], and click [b]Change[/b] next to [b]Password[/b]. If you need to reset your Password or Security Code, follow the steps below. [list=1] [*]Go to [b][url=https://my.webrootanywhere.com/default.asp?a=b]my.webrootanywhere.com[/url] [/b]and click[b] [url=https://my.webrootanywhere.com/forgotpassword.aspx]Can't log in[/url].[/b][/list][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/2740i75B7300B59F0290D.png[/img] 2. Select [b]I forgot my Password [/b]or [b]I forgot my Security Code. [/b]If you cannot remember either of them, simply complete all the following recovery steps for one, and then go back to the main login screen, click [b]Can’t log in[/b] again, and choose the other option. [img]https://d1qy7qyune0vt1.
Hello... After I run a scan, when I select “View Status” (from r/h mouse menu on the Webroot tray icon), a notation appears, such as “Last scanned xx minutes ago. Next scan will occur when the system is idle. 1 threat has been removed.” [list=1] [*]Does the threat removal information refer to the previous scan, or is it a cumulative result? [*]Where can I find more detail about what was removed?[/list]Thanks...
I received an email stating that I need to upgrade Window Washer to Secure Anywhere Complete. I already have almost 2 years left on my Secure Anywhere Antivirus. If I upgrade to Complete, will I then have 2 accounts at Webroot that will have to be renewed ? Or can the upgrade be made a part of my existing account ?
Using 2013 version of the software. Today it flagged the xvid.dll and xvidcore.dll files in my Windows 7 system32 directory. The last modified dates for the dll's were from 2004, and this isn't the first time I've gotten false positives with SecvureAnywhere 2013, and at least one of the other incidents was also for the W32.Malware.Gen. In the past they were pretty much associated with downloaded executables, and I didn't mind deleting them, since they were usuyally older archived versions; but I wasn't about to delete any dll's without rechecking. A Webroot rescan picked up the same files. I then scanned the directory with Emsisoft's malware detector, and it found nothing. I'm becoming concerned about these false positives. Are others finding this happening repeatedly? ---------------------------------------------------------------------------------------------------------------------------------------- [B] c:windowssystem32xvid.dll [MD5: 4581AC2AAD750548AC6B4AA6A06D1926] [Flags
I have had similar problems with Identity ShieldI hope the WebRoot folks are listening - as this issue will seriously bite them sales I have been having this problem with identify shield since upgrading to it I wasted over 10 hours uninstalling & reinstalling apps too can ya help me in this matter [spoiler] [/spoiler]
[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/2322i580532EE64891921.gif[/img]Have you ever wanted to chat with someone about web security, be it asking them about how they got into the field to what they feel is going to be the biggest threats in the future? Well, you're in luck. On Tuesday, March 12th at 11am MST, Security Intelligence Director Grayson Milbourne will be hosting an Ask Me Anything (AMA) on Reddit. This will be an open discussion hosted on the popular community allowing everyone to jump in and ask questions directly to Grayson. Want to know his favorite band? Come ask. Interested in his position on mobile security? He will answer. It will be a great opportunity for anyone to communicate directly with our Security Intelligence Director and get an amazing insight to the security industry. We will post a link to update everyone on the location when the event starts.
Hello, Copy paste does not work in SQLyog unitill an exception is given specifially. You can try reproducing this with the community edition available here: [url=https://code.google.com/p/sqlyog/downloads/list]https://code.google.com/p/sqlyog/downloads/list[/url] Regards, Sathish
How to Create an Online Webroot AccountKnowledge Base
This article has been reviewed and updated by APruneau on February 24th, 2020. Question How do I create an account? Answer By creating a Webroot account, you can view the security status of your PC from any device with an Internet connection. This status information is available at the SecureAnywhere Website (https://identity.webrootanywhere.com/v1/Account/login). From here, you can view security across multiple devices from a single location, making it easier to determine if all your devices are protected or if any need attention.To create an account: Open your browser and go to https://identity.webrootanywhere.com/v1/Account/login. Click Create Account. Complete the registration information and click Register Now. At the bottom of the page, select your region and click Register Now. SecureAnywhere sends a confirmation message to the email address you specified. Click the link in the email. Enter the requested characters of your security code, then click Conf
I have sent a message to the Webroot support last year, complaining why Webroot is always stealing keyboard shortcuts like ALT+D in Chrome and other Chromium forks. Webroot support told me it's because of the Identity shield. Does not make any sense to me because what is so special with the standard keyboard shortcut ALT+D... but OK. Support told me to move chrome.exe from 'protect' to the 'allow' in the Protected Applications menu. Worked well until the next update of Chrome. Then the Webroot software did reset the setting again. Because I do have Chrome Canary build as well as Chromium installed (several updates a day) it just freaked me out to change the setting from protected to allow over and over again. Currently I have completely deactivated the Identity shield but ... to be honest that is not a solution. It's like someone would recommend me to uninstall Webroot. So when can I expect an update? So difficult to create a role and update the cloud database?
Anyone heard of InfoAtom.com? it seems to be a malware, as I surf I randomly get a pop-up from them accompnied by a "special offer" if I take a survey. needless to say i refuse to do it yet it keeps happening. plenty of advise to remove it when I google it but no real solutions. please help. I have SecureAnywhere installed but it doesn't find InfoAtoms.
Many times I am downloading some files in firefox and then ill click on a random site while browsing and then a pop up will come up from webroot (sometimes it pops up and goes away real fast) and other times it allows me to chose close or allow for the website... I guess it thinks the site is a risky site or something... but all my downloads stop.. this is really annoying and if I cannot protect my browsing somewhat and it not interrupt my downloads in firefox when it "sees" a potential risky site or something then I am going to have to go to another AV... in other suites Ive used before I did not have the same problem (norton, kaspersky, avira, avast) this has happened multiple times and has cost me lots of time having to redownload stuff that was not complete... thanks for the help if anyone can tell me what settings I may need to adjust and or stay secure but not screw up my current downloads...
I have use Spy Sweeper for a long time and when the auto renewal happened in Feb, 2013, I was told that Spy Sweeper was discountinued and replaced by SecureAnywhere. I uninstalled Spy Sweeper and intalled SecureAnywhere. With Spy Sweeper, I did not have it run in live mode, but would manually start it when I wanted to do scans. I do not want SecureAnywhere to run in "Live" mode - I have other software for that. I want to just run it to scan when I want to. How do I shut it down and keep it down until I manually start it. Everytime I shut it down, it automatically restart itself. With Spy Sweeper, I could shut it down from live mode and just start it when I wanted to do manual scans, and then shut it back down - it did not restart itself automatically. Can this be done with this software? Thanks for any insights. gumboman
I had a virus it was/is a win32 smee variant. I ran webroot and it would ot go past 20%. So I stopped webroot running abd downloaded and ran Combofix and after it finished I rebooted, but now webroot wont reinstall, everytime I click on the install icon it tries to run but then quits. I tried creating a new administrator account under the name "Webroot Test" but it did not work. Anyone any idea on how to reinstall Webroot
I recently posted a conflict between Webroot Internet Security and Absolute LoJack. I've noticed a new conflict. Webroot Internet Security causes Mozy Stash to crash as well. Both LoJack and Mozy Stash involve behind the scenes communication with remote servers. Has anyone else experienced this?
How do I report a malicious URL without having WSA installed? I had to uninstall WSA due to incompatibility. I have a phishing URL using Social Engineering. It's a fake FB login Screen that was sent to me. Someone on my friend list sent me an email saying I wouldn't believe who got video taped going to the bathroom lol Once you click on this link it takes you to the fake FB login page. Some of my friends have already fallen victim to this. It looks really convincing to the untrained user. It looks just like the real FB login screen.
Hello All! I am a technician that works on computers daily, and I have come across some issues I think are directly related to Webroot. I have noticed computers not booting to OS, and hanging at a black screen before loading user profiles. This has happened on several systems I have worked on, and the only fix that will allow them to boot is REMOVING Webroot! The only reason I believe it to be cause of Webroot, is because myself and my fellow technicians have tried every possible way to get them to boot (no hardware issues found), and 10 out of 10 computers, with removal of Webroot, then booted to OS with no issues. I like webroot, recommending it always as top antivirus and have been putting it on 8 out of 10 computers I have fixed, but I do not want to keep installing it when it causes such problems. Any insight/help would be greatly appreciated. ---------- (Title has been edited to better reflect the issue - Jim)
Is Webroot AV compatible with Outpost Pro personal firewall? I have recently extended my subscription from one seat to three seats, but I am not yet using the third seat because that computer utilizes the Outpost Pro firewall. If it is okay to use, I will load Webroot on that computer as well.
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