Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
- 6,993 Topics
- 25,285 Replies
check for malware
Webroot scan did not find malware. However I got a message from microsoft security essentials alert that my computer has adware, trojan and hack tool that should be removed. I suggest webroot users use "Microsfot Safety Scanner" to check for malware. Scanner is temporary. I have Windows 7 home
Activate a New Keycode
I called Webrrot a couple of days ago because my new keycode wasn't able to get activated. He told me my new one and it worked. Today, I went to check and see that it went back to the old keycode and I tried to activate it again and get a message saying, 'Error: FZLC0056: Invalid or Unknown Key Code." I should only have about 100 days left and it says that I have 224 days remaining. My original Key Code was *keycode removed by moderator* and that doesn't seem to work either, even if I enter it in like this *keycode removed by moderator* , it still won't activate.
How to completley delete all files of Webroot secureanywhere from computer?
Ok so i tried everything under the sun to delete this annoying program from my computer. It keeps prompting to renew the program everytime i log in my computer. I tried deleting it from control panel-add remove programs, but its not even on the list to uninstall it! Someone please help with this issue. Oh i have a Vaio laptop if that helps at all.
Prevx Upgraded to WSA
I used Prevx 3 on a spare PC, and recently it upgraded to WSA, without warning or asking me. I checked it out to make sure it was a ligit program, and decided to proceed to see what was up. I used Prevx 3 as a backup to my main AV, a secondary AV. I also use another firewall. My questions are these: Can I still use WSA as a backup to my main AV, or will it conflict with it? If I just disable the firewall and Realtime protection, will that work without conflicts, or are there other 'Shields' that I should also disable? Or, should I just remove WSA from my system. I am already quite satisfied with the AV and Firewall I am currently using, and don't need conflicting apps. Thanks.
Safari Web Extension error when installing (OSX)
Hi, when installing Webroot trial on my 10.8.3 ML I´m not able to install the Safari threat shield extention due to an error (error msg translated to english: not able to install due to an error). Have uninstalled WR and reinstalled - same result. In the market for a security sw and WR was promising, but if not solved I have to move on to another solution. PS. Is Safari the only supported browser on a Mac? Running Chrome and there is no shield icon in the browser. Pls advice.
I'm trying to recover from a system crash caused by malware. I've just installed WebRoot. Now I'm trying to install a piece of software called deepMesh, but every time I try WebRoot flags something called ext_maketext.exe and quarantines it. Does anyone have any idea what this maketext is? Is it really a virus or some other kind of malware?
Hi, My computer has gotten really slow in the last two days. Two weird things have taken place. 1. Wireless Network Connection in 'Network Connection' had disappeared. I had feared accidental deletion. Magically it appeared suddenly today. But even if I disable it using my hotkey( as I always do) the light at the front side stays on. And I've checked that it's really disabled. 2. The CPU is moving to 70, 65 and sometimes 82%. Very unusual. System Idle Process takes up 45, 52 and 58%. System takes up 22, 27, 35%(Very unusual). I've scanned with Hitman Pro for a second opinion. Nothing found. WSA is there of course. I suspect infection. What you guys think? What do I do? I want my pc to go back to it's regular state. I want it to be fast like before. System XP SP3 32 bit. Best Wishes, Amit
Program Won't Run when Webroot is Running
I have a program that won't run when Webroot is running. I get the Windows error: The application was unable to start correctly (0xc0000018). Click OK to close the application. After I shut down Webroot, it runs fine. Is there a way to make an exception for this program? I've been trying different things in Webroot but nothing seems to work. Thanks, Rand
Mac - Using the Web Threat Shield
To detect websites associated with potential threats, the Web Threat shield analyzes URLs (web addresses) as follows: [list] [*]When you enter the URL for a website or click a link to a site, SecureAnywhere runs the URL through its malware-identification engine. If the site is associated with malware, the Web Threat shield blocks the site from loading in your browser. [*]When you use a search engine, SecureAnywhere analyzes all links displayed on the search results page by running the URLs through its malware-identification engine. It then displays an image next to each link that signifies its risk level. For example, if a site is known for spreading malware infections, the Web Threat shield displays a warning next to the link.[/list] For Web Threat protection to work, make sure that the Web Threat shield is enabled, as described in [url=https://docs.webroot.com/us/en/home/wsa_mac_userguide/wsa_mac_userguide.htm#ShieldingYourMac/AccessingAndUpdatingWebThreatShieldSetti
Mac - Changing Web Threat Shield Settings
[b]To change Web Threat Shield settings:[/b] [list=1] [*]Open the SecureAnywhere interface (click the Webroot icon [/list][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/20020i4FA6BB2A5E824D91.png[/img] [b]To override website filters:[/b] [list=1] [*]Click[b] Edit Website Overrides[/b]. [*]In the dialog, enter a website name in the field (in the form of "[url=http://www.sitename.com]www.sitename.com[/url]") and click [b]Add Website[/b]. In the table, select whether you want to allow this website (click the [b]Allow[/b] radio button) or you want to block it (click the [b]Block[/b] radio button). [*]Click [b]Close[/b]. [*]If Safari is open, quit the browser and reopen it. Website filter changes won't take effect until you restart Safari. [/list][b] To shield the Mac's Hosts file:[/b] [list=1] [*]Make sure the [b]Monitor hosts file for changes[/b] box is selected. [*]If you want to return the Hosts file to its factory state (thus removing any changes malwa
Re: Webroot activation
I am having a hard time fully activating my Webroot fully.I entered the key and it took it but in my account under subscription it says not activated time remaing need to activate.What am I doing wrong.All other security systems I have ever used you put in the key,etc and your done.Please help.
Checking a Windows drive on another computer
If I attach a Windows OS drive via USB probably to another computer and run SecureAnywhere on that computer is it going to do a complete check of the drive? In particular is it going to look into the registry, the boot sector and any other things other than files? If the answer is yes thats good. Is this true in general with other anti-virus software? This seems to be one of the best and most reliable ways to remove viruses.
How Do I Change/Reset My Password or Security Code?Knowledge Base
[h2]Question[/h2]How do I change/reset my Password or Security Code? [h2]Answer[/h2]If you can sign in without any trouble, go ahead and sign in, click your username at the top right side of the screen, go to [b]Account Settings[/b], and click [b]Change[/b] next to [b]Password[/b]. If you need to reset your Password or Security Code, follow the steps below. [list=1] [*]Go to [b][url=https://my.webrootanywhere.com/default.asp?a=b]my.webrootanywhere.com[/url] [/b]and click[b] [url=https://my.webrootanywhere.com/forgotpassword.aspx]Can't log in[/url].[/b][/list][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/2740i75B7300B59F0290D.png[/img] 2. Select [b]I forgot my Password [/b]or [b]I forgot my Security Code. [/b]If you cannot remember either of them, simply complete all the following recovery steps for one, and then go back to the main login screen, click [b]Can’t log in[/b] again, and choose the other option. [img]https://d1qy7qyune0vt1.
Threat Removal Information
Hello... After I run a scan, when I select “View Status” (from r/h mouse menu on the Webroot tray icon), a notation appears, such as “Last scanned xx minutes ago. Next scan will occur when the system is idle. 1 threat has been removed.” [list=1] [*]Does the threat removal information refer to the previous scan, or is it a cumulative result? [*]Where can I find more detail about what was removed?[/list]Thanks...
I received an email stating that I need to upgrade Window Washer to Secure Anywhere Complete. I already have almost 2 years left on my Secure Anywhere Antivirus. If I upgrade to Complete, will I then have 2 accounts at Webroot that will have to be renewed ? Or can the upgrade be made a part of my existing account ?
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