Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
- 6,993 Topics
- 25,286 Replies
Clipboard App Doesn't Popup During Identity Protection
I use Clipmate as my Windows Clipboard manager and it has a hotkey to pop it up to the foreground window. But with Identity Protection enabled, when I am using a "protected" app, the hotkey combination does not work and Clipmate does not popup. Is there a way to add this (or any program) to an exclusion/trusted list? I'm running Windows 8 x64. Thanks.
Webroot is Stealing my Alt-D in Chrome
I use Chrome as my primary browswer, and I use "Alt-D" as my preferred keyboard shortcut for jumping to the address bar. Of late I have been noticing that sporadically when I hit "Alt-D" chrome will temporarily select the address bar, but then skip out of there and leave me with focus on the "Customise and Control Google Chrome" icon - the three horizontal bars to the right of the address bar. I have been tearing my hair out - it started happening on all three of my computers simultaneously - I only just realised it was webroot when I went looking for a problem that I was having with NumLock and TSRemoteApp (Application Presentation). As soon as I disabled Identity Shield the problem was resolved. I know that there are plenty of other shortcuts for the same task - Ctrl-L for instance, but when you have been doing something for years it becomes a habbit, I am having trouble training myself out of it! Would be nice if this could be fixed. For refe
I cant uninstall Webroot!
Im trying to re-install webroot since im planning on buying from the sale that is going on, but I cannot uninstall my older version of it since[u] I have forgotten my email and password[/u] from when I installd it a year ago. Is there anyone that knows how to get rid of the older version?
Clipboard copy blocked by Webroot when web browser is running
I've spent several frustrating hours tracking down a problem with an application not functioning correctly. Eventually I tried disabling Webroot, which solved the problem. The problem is similar to the clipboard issue described in [url=/t5/Webroot-SecureAnywhere-Complete/Loss-of-access-to-Windows-Clipboard-traced-to-Deny-status/td-p/5754]this thread[/url]. I'm using an application (Linn Kinsky) that has a button to copy text to the clipboard. The copy operation was failing when any web browser was running, but was succeeding when no browser was running. As I nearly always have a browser open, the failure was occurring at least 99.9% of the time. After a very protracted and painful debugging process, I discovered that the Kinsky application had been marked as "Deny" in the Webroot Protected Applications section, with no notification to me that this had happened. This meant that my attempts to use this application to copy to the clipboard were failing, with no indication wh
Net Nanny Conflict
Hi i installed Webroot on my son's computer and then installed net nanny. After a day or so; all access is blocked to the internet. If i uninstall net nanny access is restored. I have spoken with netnanny support and tried reinstalling with webroot disabled - however, the same issue keeps coming up. Net nanny support suggested i check with Webroot to see if this issue could be resolved. Any help would be appreciated. Thanks!
How did WSA know? A modern day mystery.
So I got a fake FedEx email with a link to a virus file. I downloaded it to a test machine and right clicked > Scan. It did not flag it as bad. I then submitted the file via the Webroot SecureAnywhere built-in reporting tool and to VirusTotal. [b]A few minutes later,[/b] WSA automatically removed the offending file from the computer. Can someone at Webroot tell me what triggered the WSA cloud to finally change its determination on this file? [url=https://www.virustotal.com/file/1fccbab2964e9f0afa46efacfabcd92fb7d655a59d8a33285ca98d00632b50e6/analysis/1359566849/]https://www.virustotal.com/file/1fccbab2964e9f0afa46efacfabcd92fb7d655a59d8a33285ca98d00632b50e6/analysis/1359566849/[/url] Did it get detected by [list] [*]A live feed from VirusTotal since it was detected by 5 other AV engines [*]Get flagged locally since I submitted it as an infection [*]Get flagged in the cloud automatically since I submitted it as an infection and it was already suspicious [*]Reviewed by a human s
WRSVC service in crash loop after upgrade to 220.127.116.11
Windows UAC prompted me to allow WSA to make changes to my machine. It then did an update. Now the WRSVC service is in a crash loop and Windows is flashing the "Check virus protection" alert every 10 seconds or so. I have not rebooted yet. Anyone else seeing this?[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/1678i71B2718D2EECBC2D.png[/img]
Webroot Secure Anywhere and Free Download Manager
Hi, How can I set webroot to start scanning downloaded file automatically in Free Download Manager (FDM)? There is an option in FDM to set antivirus sotware to do this everytime a file is downloaded with FDM. But when I set the WRSA.exe (C:Program FilesWebrootWRSA.exe) in here, nothing happens. Webroot Secure Anywhere 18.104.22.168 Free Download Manager 3.9.2.build 1289 What am I missing here?
CamtasiaStudio Upate issue resolved. Please explain how and how to verify.
Webroot SecureAnywhere 22.214.171.124 Win 7 Pro 64bit Internet Explorer 64-bit (Now, I see, Identity and Privacy should have had no effect; making the situation stranger.) Had an issue after updating CamtasiaStudio (CS). Specifically, capturing an on-line webinar resulted in no video being recorded, other than the mouse cursor! This has been "resolved." Can someone explain what I did to resolve the CS issue? :D Here are the steps taken. It would also be nice to Under tab "Identity & Privacy" Link "view/Edit Protected Applications" Clicked "Add Application" Navigated to: C:Program Files (x86)TechSmithCamtasia Studio 8 Selected: CamtasiaStudio.exe Clicked "Open" The application was and is not listed and this action did not help. In the same manner the following application was also "added" CamRecorder.exe Once again the application is not listed but the issue was "resolved". **** What I want to do is
False positive block on www.yourhealthwidebay.org.au
Hello, Apologies if this is the wrong place to post this enquiry. Could you please investigate [url=http://www.yourhealthwidebay.org.au]www.yourhealthwidebay.org.au[/url] with a view to whitelisting it or removing the block it seems to have on it. We have Webroot SecureAnywhere Endpoint Protection and whenever we visit that website using Internet Explorer we get: [i]Warning[/i] [i][url=http://www.yourhealthwidebay.org.au]www.yourhealthwidebay.org.au[/url][/i] [i](Contains malicious content)[/i] This website contains a known threat and has been blocked. [url=http://www.yourhealthwidebay.org.au]www.yourhealthwidebay.org.au[/url] is a non-profit government health website and provides full organisational contact details etc and verifiable physical address. If there are any legitimate security issues with it, please advise so the website administrator can be contacted. Thank you for your time. Best regards, Brad Health Communications Officer Hepatitis Queensland
"Right-Clicking" and "Yellow Key" Stop Working at Random Times
Hi, At random times, I notice that the "Yellow Key" and "Right Clicking" stop working. Shutting down Webroot and restarting it gets rid of the problem until the next time it happens. As I said, the occurence is random, and I can't figure out what I'm doing on my end to cause the program to malfunction. Unfortunately, during these instances, the Webroot icon remains green, and I get no warning (or yellow flag) that the program is not working properly. The only indication I get that a problem has occurred is the gold key is missing from the "W" icon when I go on any website. Fortunately, during this time, the antivirus parts of the program are still working; I checked with EICAR test virus (the file is deleted, without any pop up messages appearing on-screen or any follow-up scan taking place). Any thoughts on what may be causing this will be appreciated. I have the latest version of WSA installed (Win 7 - 64 bit) Thanks for you help,
Help: opening webroot console without explorer.exe
Hi All, I recently installed webroot anti-virus on a windows XP SP3 machine. During the installation the program found an infection in SHDOCVW.DLL and (I assume) quarantined the file, as a result of which I can no longer start explorer.exe, so my taskbar, desktop etc are missing. I don't have the windows XP disk unfortuntately to recover a clean file and windows restore wasn't turned on at the time. Without explorer I also can't open the webroot console to restore the file from quarantine. I can run files from task manager, including webroot, but can't open the actual console. Could anyone please suggest how to either open the console or to remove the file from quarantine otherwise? Thank you all in advance. A.
Custom scan doesn' t run
Hi there, I'm new here, and you must excuse me for not having written a short introduction on the introduction forum; I am not spending time at message boards, and simply have a question to ask: As the subject line says, I've tried doing a custom scan (under "PC Security" tab), and it simply doesn't run. The window says "0 files scanned" and "Processes: Not scanned", even after an hour. It doesn't matter which options I choose under the custom scan. But the normal and easily accessible scan under the "Overview" tab works. I would like to be able to perform a custom deep scan, and of course the fact that it doesn't work worries me. I have had the program installed for five months. I don't remember whether I have tried a custom scan after I upgraded the program. Also I have AVG Free installed. Also I haven't been aware of any obvious threat to my machine, and both programs say I am protected. I am using Windows 7 Ultimate on an Asus U31J,
conflict between WSA AV and PowerPro *keys macro
I have a windows XP SP3 machine here. WSA AV stops the *keys macro in PowerPro from working. With PP there are 3 modes to the *keys macro. One mode uses Sendinput, one uses global journal hooks, and one uses keybd_input. WSA AV prevents all three from working. Wait, I'm lying a little bit. It's only in browsers that *keys won't work with WSA AV running. FF and IE8 anyway. It doesn't matter what field - address bar, tool bar or field on the web page. It will work in editor windows for example. I've switched WSA AV to the learning mode, but no chance to allow the action of PowerPro is provided. Is there some way to get at the rule or whatever it is that is causing WSA AV to block PowerPro and change it?
Best Buy License Keycode & Console Question
My brother got his computer serviced @ Best Buy (BB) to get rid of the Smart HDD malware and he had them install Webroot SA Antivirus because of it's low resource usage. I noticed that the key code had some Best Buy references (I think) , and the paper insert in the CD case has a subsection for Best Buy within the main Webroot website for product downloads. Questions: 1. My brother has a 3 user, 3 year licensing Webroot SA AV version from BB, so does he need to use the CD version / download from the BB subsection of your website, or can he just use the normal "wsainstall.exe" to install on his other machines? 2. Can he create a My Webroot account online for himself and register his keycode? 3. How does he handle renewals - through Best Buy or Webroot? 4. I just recently became a Webroot fan and have installed WebRoot SA Complete. Since I am the family tech support guy, can I put his keycode as a separate console on my own My Webroot account at the same time that he
Supporting additional computers
Loving Webroot! Have a question. When I purchased I was told by the BB guy that I could cover three computers. I had no need at the time. Now with two kids with their own laptops I wuld like to add Webroot. However, when I try to download to their machine I get a message to enter a valid keycode. I know my keycode is good, because I just used it to set up an account to monitor everyone. Halp!
Question about multi-license version of Webroot SAAV
What I'd like to know is, do the users of a multi-license version have to live in the same household? I'd like to get the multi-license version and give one license to my mom and use one myself. Thing is though, we live in different households. (same city though). I know Symantec is very strongly opposed to people using multi-license versions of Norton in multiple locations, however Kaspersky is fine with it. After using the trial for the latest Webroot offerings I would much prefer to get this over Kaspersky, as the big K is such a nasty system resource hog.
Problem with browsers / SecureAnywhere
I have recently come across a problem with my browser applications (I.E., Chrome) that I managed to track down to a particular shield in SecureAnywhere. This happened on two computers that I have it on, started at the same time. When I open a browser (I use both IE and Chrome, same happens in both), when I begin entering text in a field, it will leave out the first character. This only happens the FIRST time I type into a browser session. As in, if I wanted to type google.com into the address bar it would come out as oogle.com, only the first time. After that it's fine. If I close the browser and restart it, it will drop only the first character again. Both computers have SecureAnywhere on them, so I started with that as the common denominator. If I go into the Identity and Privacy tab, and into Identity Shield, and into view / edit protected applications and check "allow" instead of Protect, the browser will work fine. Is anyone aware of a way to actually fix this instead of
After reinstall, no registration in control center
I reinstalled WSA (latest download) on both workstation and laptop. But none of them appear on the webroot online control panel. As I don't want to reinstall from the computer icon on the control panel (i.e. with reconfiguring everything again), how can I make them appear again ?? Thanks
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