Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
- 6,968 Topics
- 25,271 Replies
This is driving me crazy... Help?
Okay so I love this antivirus, my job is selling computers and I am always recommending webroot, but, there is this webroot icon that appears on my desktop every time i turn my computer on. I drag it to the recycling bin and then next time I reboot it's right back up there again. I need to have my desktop organized and clutter free so I need this dang thing off of there. I have the little icon down in the lower right hand corner of my taskbar. So why the big bulky icon? I cannot seem to find any option in the settings to rid myself of it nor can I find the answer to this on google. HELP!! :/
What is proper method of installing Norton 360 Premier with SecureAnywhere already installed.
NOD32 and OA are being replaced with Norton 360 Premier. What is the proper method to install Norton on a Win7x64 system? (Added: Norton is not being placed on my system, I regretted doing so over a decade ago and additional research showed I would regret it again. Currently, only Webroot Secureanywhere Antivirus is installed.) Webroot can be initially disabled but a reboot caused an upgrade of ESET to go really, really, bad. I would like to avoid this problem on the Win7 system. The community is being asked because supports final answer was; "the Webroot software you own from us is a full antivirus suite meaning that is all you need, so you do not need to antivirus applications." (edited to indicate change of mind)
Strange .exe.part file listed in Network Applications but not in logs
Hi, By chance, I've just noticed a strange file which has been allowed firewall access in my Network Applicaions list in Secure Anywhere (22.214.171.124). It's called sd7sfnzj.exe.part, which was apparently in my %TEMP% folder. This looks suspiciously like malware to me. I realise that .part files are Firefox download files, but I don't normally used Firefox's own download manager, and I wouldn't expect it to be executing .part files anyway. The file is no longer present, and I can't find any reference to it if I save and examine a scan log. I've run a few checks with various AV tools, none of which reported anything. Webroot did block a couple of websites yesterday when I searched for thunderbird in Google - it was complaining about some sites at rediff.com. Could this be the source of the trouble? Can you shed any light on why there is seemingly no log of this .part file having been examined by Webroot, but it is an allowed network application? Does this mean that it was blocked
Chrome, on our our home computer, has been subverted by a browser hijacker that allways directs it to secure.conduit. It is quite annoying that the browser immediately goes to bing. It cannot be removed using the Chrome search engine option though I did delete some browsers I didn't want. Does/Could SecureAnywhere deal with this and if so how?
24/7 Live Tech Support
How about 24/7 live tech support? This company is going to grow like wildfire, so we should put 24/7 live tech support in place. So far, I have found live tech support to be very helpful, although is seems like things are happening so quickly with this product that it's a learning process for everyone, including the tech reps.
license transfer to new PC
How do I transfer an existing license to a new PC (I assume for WEBRoot SecureAnywher AV - since there's nothing else listed in the product name thats installed on the PC) ? I'm helping a friend who's laptop has sort of died (the screen failed; I'm using a monitor to work on it). She has a new laptop to which I am transferring info. I've not previously used WEBRoot and have not been successful in finding any instructions on how to install WEBRoot on the new laptop without having to purchase a separate license. Even some process to get a free temporary license would be good. Finally, I assume the license she has is for only one PC, but I can't figure that out either. Jim
WebShield blocking Filehippo, why?
I am using Webroot SecureAnywhere Essentials software and it is preventing me from visiting Filehippo.com. This site is extremely reputable and has been known for years upon years. I also use Filehippos update checker and your software is preventing it from loading the Filehippo site. [url=http://www.filehippo.com]www.filehippo.com[/url]
How do you stop automatic subscription renewal!
Webroot just automatically renewed a 3 PC license taking the money directly from my bank account. The problem with that is I looked everywhere on my account for an option to stop automatic renewal , and I see no such option in mywebroot account login area. I did not have money to cover this, and my account has now been over drawn due to this. How do I stop anymore auto renewals from happening? How can I get the money returned to my bank account? Why is there no obvious way to stop automatic renewals? I have no PC to use this license on.
Website blocked, how can we fix this ?
Hi, one of your customers told me that our website, [url=http://www.sur-la-toile.com]http://www.sur-la-toile.com[/url] was blocked by Webroot® SecureAnywhere. It is a french portal about science and technology, with a blog and a forum. About 2M visitors monthly. Can you please tell us where the problem comes from, if there is a real security issue we can fix, or check if it might be a false positive ? Thanks a lot. Benoit Fries
Possible false positives?
After an un-attended scan, ver# 126.96.36.199 on Windows XP Pro SP3, detected "c:program fileswinrarwinrar v3.41 final trial to full by great elmo!!.exe" and a subsequent scan found "c:windowssystem32cmdlineext03.dll". First file was cleaned but the second I searched and suspect this may be a false positive. I removed the winrar exe positive as I never use it anyway, but still suspect a false positive. Malwarebytes and AVG have not tugged at these files ever. Just finished scans with these other two protectors came up clean, zero infections or malware. Any conformation or clarification is appreciated.
IE 8 keeps hanging up and freezing on Windows XP SP3
Have had webroot secureanywhere running with mcaffe security center v11 for months w/o problems. I let them update when the need arises. I have had both scan the system including other independent products and no virus or trojans id'd. Some pups but of the general nature ones. Nothing worse when you are in the middle of something and the screen starts freezing. Updated the video drivers and it seemed to eliminate the issue but returned aparadically. Stated IE without addons but didn't solve the freeze. Then decided to shutdown SecureAnyWhere and have not yet had the type of freeze (other than perhaps some impatience) previously experienced.. Don't like the idea of having the product shutdown since i'm a paid subscriber but something is going on that is causing a significant conflict and eventual screen freeze and it appears related to secureanywhere.
How to prevent a program from being blocked by SecureAnywhere.
I have a game that has an error(specifically, certain game models turning invisible) while SecureAnywhere is on. The problem stops happening if I click "Suspend" next to "Protection has been active for X Months, X Days, X Time." Is there any way to prevent Webroot from messing with it so I don't have to turn off my protection while playing?
Net Nanny Conflict
Hi i installed Webroot on my son's computer and then installed net nanny. After a day or so; all access is blocked to the internet. If i uninstall net nanny access is restored. I have spoken with netnanny support and tried reinstalling with webroot disabled - however, the same issue keeps coming up. Net nanny support suggested i check with Webroot to see if this issue could be resolved. Any help would be appreciated. Thanks!
Identity shield not functioning/padlock missing
Hi all, First post in this forum, firstly I would like to start by saying that IMHO WSA is in the top tier of security solutions right now, keep it up guys. Ok secondly...I am having a reoccurring issue with the ID shield, After the 188.8.131.52 update I had a corrupted install so reinstalled WSA and noticed no padlock, after visiting this forum and following a couple of similar threads I installed and ran the Zemana keylogger test which I failed. I noticed the ID shield settings where all turned off (from a fresh install), I tried to turn settings up but they wouldn't stick, I resolved this by resetting to defaults then turning all settings up to Max... result visible padlock and Zemana pass :D all's well until I noticed a few days later no padlock, I retested with Zemana and failed, so reset to default and cranked settings up, again padlock returned and passed Zemena. Ok this is where issue becomes a problem, now I have no padlock and consistently failing the Zemana test, I have tried re
New here, need answer to online download question before I purchase please.
I do not need the back up cd for an extra $9. I can make my own? Also it kind of makes it sound like you only get to download the product you purchase once? I can download the product as many times as I need to once I have purchased it can't I? I am looking forward to purchasing webroot secure complete 2013 as soon as I get answers to these questions. Thanks! Matt
New User - Problem with adding second computer and Support
my firewall and identity shield will not enable
even though i am running secureanywhere, i picked up some malware yesterday. thankfully malwarebytes cleaned it. now i notice that my firewall and identity shield are disabled and i can not get them to turn on. then i signed into my account and see that webroot hasn't been tracking my computer scans since march (my second pc's information is current). how do i get the firewall and identity shield to enable and why is my machine not reporting/being logged by webroot?
Offline Shield repeatedly disables itself
I must have changed an option & cant find the setting to change it back. About once an hour or so I will notice my webroot icon is not green and there is an exclamation point on it. So I will open the webroot console and see that a shield has been disabled. It is always the offline database shield. I will select the link to re-enable the shield and it will be OK for a bit. Why is it repeatedly turning itself off, and how can I correct this issue ? I'd rather not uninstall and re-install; but understand if there is no other fix.
comodo firewall conflicts??
Wow quite a different looking interface!! It certainly is different looking than the old. My question is I 'm using the webroot secure anywhere antivirus and noticed the webroot firewall on. Will there be a conflict with my Comodo firewall? Should I turn off the Webroot firewall? I haven't noticed any problems with both firewalls on. My system is Vista 32 sp2 with all the current MS updates. Thanks for any info.
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