Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
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- 25,207 Replies
I bought the Webroot SecureAnywhere package to replace the free security package I got from Charter (just moved into an apartment with Uverse). I was hoping it would fix my browser problem that started a few weeks before the move: I'm getting embedded ads in my browsers (predominantly use Chrome) with a footer that reads "Ads by Speed Dial." I also get pop-up windows advertising spyware removers (Max Spyware Detector, Microsoft Essentials, etc.). These pop-up windows usually include a smaller pop-up suggesting I immediately call a number to deal with downloaded malware, and it doesn't want to let me navigate away from the pop-up page. I installed the Webroot package today, but the ads and pop-ups persist. Anyone else dealing with this bs? Anyone got a cure for this malware that doesn't involve caving to the enemy?
I'm getting frequent error messages: This site can't be reached. Server DNS address cant' be found. (Very common sites like[url=http://www.eventbrite.com/]www.eventbrite.com[/url] or [url=http://www.att.net%20/]www.att.net [/url] It says "try checking the proxy, firewall and dns configuration" Running windows network diagnostic Retry Sometimes the second try works, sometimes not.. I tried calling my DSL isp provider. They checked it out. The speed is fine 6.0 but did not have any solution. I tried powering down the modem and computer and unplugging. but the problem persists. Any thoughts for non techie? No hardware was added or removed in t he home.
Of the 5 Surface 1807's (Surface Pro Advanced with LTE or something like that) we have deployed in the field, the 3 that have been upgraded to Windows 10 1803 are crashing every few days with a BSOD indicating a storage problem or that a critical process crashed. In some cases the device is idle when it crashes, in other cases the users have reported a freeze for a few seconds before the crash. No memory dump file is written (crash never progresses past 0% writing dump file). We are seeing the same thing with the previous model Surface (1796 or something like that) The affected surfaces are using Samsung NVD SSD's and so are not affected by the (now patched anyway) issue that affected Toshiba and Intel SSD's. There is nothing to indicate that the crash is related to WebRoot, but it is the only non-MS software we have installed on these devices that runs at a low enough level to cause this sort of crash, and definitely the only thing that inserts itself into the
No uninstall/cleanup program. On several occassions the agent, for no real reason, will lose contact with the GSM. Then you are screwed. You can’t uninstall it, you can’t change the key, you can’t do anything because it still thinks it is managed even though it isn’t. Webroot, in all their wisdom, decided not to offer a cleanup/uninstall tool. You just can’t get rid of this ugly little monster once you install it and something goes wrong. An exclude really isn’t. It wastes the CPU scanning absolutely everything then, after the fact, looks at the exclude lists and decides whether or not to ignore it. What about the word “exclude” don’t you understand Webroot? Deactivated. Really? What exactly were you trying to accomplish here and why don’t you have the ability to remove the deactivated? I can tell you for certain there are much more meaningful things for support to be doing (see above).
My screensave quit working when I uninstalled McAfee and went only with Webroot. Can the firewall be causing this. It won't go to sleep or activate firewall. I have tried changing it and turning it off and on. I can do a preview but when I leave it, it will not come on.
So, I have been using this thing (Password Vault) for more than a year without any issues, been a customer for more than 5... Suddenly, last night, I go to log into it and it says it does not recoginize my email address? I get on the phone with Geek Squad (bought it along with my new laptop from Best Buy) and they jump through some hoops (I don't think the details much matter). Next it recoginizes my email but then not my password. Once the online, 2nd tier guy, gets past that it gets better, much better; now I can get in but.... Nothing there! They tell me at 10:30 pm on a Sunday night I will need to contact WebRoot directly. I go online and fill out an issue and wait for contact back. I called them today and basically the same thing, I am "waiting" to get back all my personal and financial log on information for an apparent unknown amount of time? Cannot help but say that something like this (anything like this) they should at lea
Hello, This question was originally posed on 10-08-2014 by community memeber "jtd". Dermot7 replied to jtd and provided innaccurate information. I replied to the original posting but have not receieved an answer, as of yet. Below is the link to the original post and below that I have copied and pasted the original post. Should I be missing something, I apologize but have still not been able to figure out how to change my password in the Webroot TOOLBAR for Chrome. Any help would be appreciated! Thanks! [url=https://community.webroot.com/member/profile?mid=31833]jtd[/url]New Member[img]https://webroot.i.lithium.com/t5/image/serverpage/avatar-name/frankenstein/avatar-theme/candy/avatar-collection/monsters/avatar-display-size/message[/img]Posts: 0Registered: ?10-08-2014 Hi. How do you change our password on the Webroot Toolbar?[url=https://community.webroot.com/member/profile?mid=778]Dermot7[/url]Sr. Community LeaderPosts: 726 Regis
I posted this question on Wilders a short while ago but figured knowledge is power so here goes... Thus far, on my XP Pro SP3 system Webroot and Sandboxie seem to coexist very well. I am able to verify that the AV detects potential bad sites, and also detects and quarantines the Eicar test file download before the file is recovered via Sandboxie to the download folder. My question is whether Identity Shield is functional within a Firefox browser supervised by Sandboxie? (I do show the padlock.) I only ask because I haven't come across a recent or definitive answer. If they aren't compatible then I suppose it would make more sense to conduct financial transactions outside of a Sandboxie supervised browser. Any info appreciated and thanks in advance.
I've noticed that a few programs hang for a long time or indefiitely when the ofline shield is enabled, even though my computer is connected to the internet. It is undpredictable when this happens and I can release the hang by starting a Webroot scan, which seems to "kick" Webroot into action and cause to release its blockage on the program. I am running Webroot on Windows 7. Some examples of the affected programs are: 1) Using the rm program from Gnuwin32 to recursively delete the contents of a directory: rm -rf dir* 2) Lauching Microsoft Excel by typing the name of a .xls file into a command window The program doesn't occur if I disable the offline shield but I would prefer to run Webroot in "green" mode rather than "brown" mode. If I use Windows Process Explorer to analyse the blocked thread in case 1 above, I see the following stack trace: 0 ntdll.dll!KiFastSystemCallRet 1 kernel32.dll!GetBinaryType+0x23 2 rm.exe+0x116
Hi all, Please be aware of a website called '_ww.e-luk.net' <URL edited to remove as contrary to Community Guidelines> they are trying to scam people saying you entered a competition which you have not entered also they tell you your full address and details. I think this is only happening in the UK but wanted to warn my good friends on webroot. Thanks Adam
I purchased a new webroot disc recently. Loaded successfully on the 1st pc but it is not accepted here on the 2nd pc. I believe you alerted me of a subscription for the prior coming to the end of its term, and I believe we paid for it, but Webroot is still saying payment due. Regardless of this (if I see the charge I will address that then), I have a NEW key code and it is not accepted on the 2nd pc. when I try to submit this... you are asking for my register log in, which i JUST created but is not recognized!
I checked on this with one of support folks and it looks like they are actively investigating what is causing this. If you are still getting the message, please [url=https://www.webrootanywhere.com/servicewelcome.asp]contact support[/url] so that we can get a copy of your logs.
About 2 weeks ago I think, my Webroot SecureAnywhere Complete software updated itself. Before that, in IE, when I would log into a secure site, like a bank account, an 'X&quot; would appear on the right side of the username box and a arc with a dot under it would appear in the password box when I started typing. Now, I see nothing.<br><br>I thought I read something about these being replaced by a W with a lock on it, but I have never seen this icon.<br><br>BTW, don't know about the rest of you, but I have had many problems with WSAC since the update. I think most of them have finally been resolved, but I can't seem to get an answer from Support about the missing icons.<br><br>Am I crazy? Did these not exist in the old version?<br><br>Thanks<br><br>Pam<br><br>P.S. Sorry if this is posted in the wrong place. I could not find anyway to create a new discussion.<br>
2 month i hve installed in my laptop its phising protection is improved much more ..........it sdetection capbility also ........... 5 days i installed it again in my laptop but suffering from extension not working or not installed................whatever support team will help.....whatever its a good product....
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