Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
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Accessing the Online Management AccountKnowledge Base
By creating a Webroot online management account, you can view the security status of your devices from any location with an internet connection. This makes it easier to determine if all your devices are protected or if any need attention. For more information, see the [url=http://download.webroot.com/SecureAnywhereWebsiteUserGuide.pdf]SecureAnywhere Website User Guide[/url]. If you have already created an online management account, you can log in to it [url=https://my.webrootanywhere.com/default.asp]here[/url]. If you have not yet created an online account, [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&ruleid=1151]click here[/url] for instructions on how to create one. You will be asked to create a [b]Password[/b] and [b]Personal Security Code[/b]. We highly recommend writing these down for future reference. If you have already created an account, but have not confirmed it yet, [url=https://answers.webroot.com/Webroot/ukp.a
Web browser is taking too long, how do I fix it?Knowledge Base
This information has been verified as accurate on March 23rd, 2020, by APruneau. There are many symptoms that may happen within your internet browser that could possibly point to an infection. The browser slows or freezes suddenly. You are redirected to sites you did not chose to go to. The home page changes. The browser reports an error. These do not always mean an infection. These could be caused by add-ons on your computer. To rule out add-ons as the cause, follow the instructions for your browser to disable ones you are not using. Internet Explorer Open Internet Explorer. Click Tools (or the gear icon), then Manage Add-ons. In the list of add-ons that appear, select the ones you do not use, and click Disable. Mozilla Firefox: Open Firefox. Click Tools, then Add-Ons. Turn off the extensions you do not use by clicking the toggle. When the toggle is grey the extension is disabled. Google Chrome: Open Chrome. Click the menu button in the upper right (the t
Web page says, "About:blank". Is this a virus?Knowledge Base
When you open Internet Explorer or another browser, you may get a page loading that says "About:blank" in the address bar. This is not a virus. This is a filler page for when there is no home page set in the browser. To set your home page in Internet Explorer, click on [b]Tools[/b] > [b]Internet Options[/b]. Under Home page, click [b]Use Default[/b] or enter your desired homepage, e.g. [url=http://www.google.com]www.google.com[/url]. Click [b]OK[/b] to save your changes. For Mozilla Firefox, navigate to [b]Tools[/b] > [b]Options[/b] > [b]General[/b]. Under Home page, click [b]Restore to Default[/b] or enter your desired homepage, e.g. [url=http://www.google.com]www.google.com[/url]. For Google Chrome, click the Menu button in the upper right and click on [b]Settings[/b]. Under "On Startup," choose the option you would prefer. If you want a specific page to open, click [b]Set pages[/b]. Cha
Potentially Unwanted ApplicationsKnowledge Base
[b]PUA[/b]s (or [b]P[/b]otentially [b]U[/b]nwanted [b]A[/b]pplications) are programs that, while not especially malicious, generally diminish the user experience by consuming valuable computer resources, tracking users, displaying advertisements, or allowing the installation of additional third party software. The [i]PUA[/i] category provides users with increased insight and control over their computers by detecting applications that are not categorized as malware, but that users may not want installed on their computer or network. If you feel you have a PUA on your system that Webroot is not detecting, [url=https://detail.webrootanywhere.com/servicewelcome.asp]click here[/url] to open a support ticket.
Run.dll ErrorKnowledge Base
A run.dll error occurs when a program tries to reference or call a .dll that is missing or corrupt. If you have had an infection removed from your computer recently, this could be the cause of the error message. If the message only shows up when you start your computer, which is common for these errors, you can simply close the message. It is not harmful to the computer. However, if you would like to stop this message from popping up, you can do so in [b]msconfig[/b] under the [i]Startup[/i] tab. We recommend only going into msconfig if you are an advanced user. If you are not an advanced user, you can contact a local technician or [url=http://support.microsoft.com/]Microsoft Support[/url] for assistance. If there are other symptoms on your computer besides the error popping up, [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&kptester=1&app=vw&vw=1&login=1&json=1&solutionid=1580#supportticket]open a support ticke
Hey Webroot- I just moved to Webroot AV a few days ago. It's loaded on a Windows 7 desktop computer with a hard-wired modem (no router, no wi-fi), I'm the only one that has access to the computer, and everything was fine with the initial install. This morning I went to look at the Program files in C: drive (WRSA.exe), but could not open the files. I made sure any of the 'protect against process termination' or 'protect against process tampering' etc. options were unchecked in the Webroot dashboard. I went back to WRSA.exe and tried 'run as Administrator', went to Properties ---> Security ---> and made sure 'Full control' access was enabled, but nothing worked. At that point I uninstalled Webroot from the computer and reinstalled it. This time I unchecked the self-defense box (can't remember the exact wording) that's located under 'Installation Options' when loading the software. I cleared cookies and cache, then shut down the computer for a&n
Of the 5 Surface 1807's (Surface Pro Advanced with LTE or something like that) we have deployed in the field, the 3 that have been upgraded to Windows 10 1803 are crashing every few days with a BSOD indicating a storage problem or that a critical process crashed. In some cases the device is idle when it crashes, in other cases the users have reported a freeze for a few seconds before the crash. No memory dump file is written (crash never progresses past 0% writing dump file). We are seeing the same thing with the previous model Surface (1796 or something like that) The affected surfaces are using Samsung NVD SSD's and so are not affected by the (now patched anyway) issue that affected Toshiba and Intel SSD's. There is nothing to indicate that the crash is related to WebRoot, but it is the only non-MS software we have installed on these devices that runs at a low enough level to cause this sort of crash, and definitely the only thing that inserts itself into the
EVERY year after buying the subscription, I fill in the “DO NOT AUTOMATICALLY RENEW’.. and EVERY YEAR, a couple of months before the end of the subscription, I get an email saying they are going to RENEW MY SUBSCRIPTION ….. also for a price nearly 300% MORE than I can buy it for. These are NEFARIOUS PRACTICES OF CHEATING CHARLATANS !!!!!!!! Webroot has totally NO ETHICS
Is Webroot impeding the function of other programs?Knowledge Base
This article has been verified as accurate on April 28th, 2020, by Apruneau. Webroot SecureAnywhere is made to be compatible with most software on your computer, but there can be times when a conflict occurs. However, this is very rare. Other software may report that there could be an issue with your Antivirus or Firewall, when this may not be the case. If you believe that Webroot is impeding the function of a third-party application or your system itself, it is not functioning as designed. Please complete the following steps to confirm this is the case and, if so, let us know so that we can research the conflict. Part 1: Shut Down the Software To determine if SecureAnywhere is causing the issue you are experiencing, try shutting down the software, and then check whether the issue persists. Note: Webroot SecureAnywhere is designed to provide continuous protection. This step should be done with caution, as shutting down SecureAnywhere means the program is no longer providing activ
If you want to request your keycode to be emailed to you, [url=http://www.webroot.com/us/en/redownloads]click here[/url] to fill out the request form. If you purchased Webroot SecureAnywhere from Best Buy, contact Best Buy at 1-888-237-8289 to request your keycode. Be sure to mention your subscription software through Best Buy.
If you want to request your keycode or installation instructions to be emailed to you, [url=http://www.webroot.com/us/en/redownloads]click here[/url] to fill out the request form. If you purchased Webroot SecureAnywhere from Best Buy, [url=http://www.webroot.com/En_US/land-geeksquad-dl.html]click here[/url] to access the latest PC or Mac download. Or contact Best Buy at 1-888-237-8289 to request your keycode. Be sure to mention your subscription software through Best Buy.
How do I resolve keycode errors or "invalid" messages?Knowledge Base
If you are receiving error messages when installing on Windows PC or Mac: [list] [*]Are you typing the keycode in correctly? Many times the characters [b]i/1[/b], [b]o/0[/b], [b]s/5[/b], [b]b/8[/b] and others are confused when the user types the code in manually. [*]When installing Webroot SecureAnywhere from a CD or package, make sure to note each letter or number as you type. If you're not sure about a character, try it both ways.[/list] [list] [*]When installing from an email, you can copy and paste the keycode directly into the installer. To copy and paste your keycode, highlight the full keycode with your mouse, right-click the selection, and select [b]Copy [/b]from the context menu. When prompted for the keycode, place your cursor in the keycode entry box, right-click, and select [b]Paste[/b] from the context menu.[/list] [list] [*]Do you have a previous version of Webroot installed? This could be blocking th
WSA for Mac when upgrading to macOS SierraKnowledge Base
[b]To ensure continued protection, it is critical to update Webroot SecureAnywhere software to version 126.96.36.199 or later before upgrading to the latest Mac operating system (“Sierra”). Instructions for checking your version and updating Webroot SecureAnywhere (if needed) are provided below.[/b] If you are trying to install Webroot new on macOS Sierra, please [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&vw=1&solutionid=2601]click here[/url]. [b]First check to see which version is currently installed:[/b] [list] [*]Double-click on the Webroot icon to open the Mac agent. [*]In the lower right corner of the agent, double-click on My Account.[/list] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/33575iED942367D4D86487.png[/img] The My Account area expands to display your keycode number, days remaining in your subscription, and your version number. I
System Requirements for WebrootKnowledge Base
Before installing the Webroot SecureAnywhere products, make sure your system meets these minimum requirements: For Windows computers: Minimum system requirements for Windows Webroot SecureAnywhere can be installed on a computer with one of the following operating systems: Windows 10 32- and 64-bit Windows 8 and 8.1 32-bit and 64-bit Windows 7 32-bit and 64-bit (all Editions), Windows 7 SP1 32-bit and 64-bit (all Editions) Windows Vista 32-bit (all Editions), Windows Vista SP1, SP2 32-bit and 64-bit (all Editions) RAM: Intel Pentium/Celeron family, or AMD K6/Athlon/AMD Duron family, or other compatible processor 128 MB RAM (minimum) 2 GB RAM recommended (minimum) Hard Disk Space: 15 MB Internet/Browser: Internet access is required. Browser: Google Chrome 11 and newer Internet Explorer version 11 and newer (Windows XP IE8) Microsoft Edge (partial support) Mozilla Firefox version 3.6 and newer For Mac computers: Minimum System Requirements for Mac Operating System: Webroot S
WSA Functions and SettingsKnowledge Base
The SecureAnywhere interface provides access to all functions and settings. To open the main interface, you can: [list] [*]Double-click the Webroot shortcut icon on your desktop: [*]Right-click on the Webroot icon from the system tray menu, then click [b]View Status[/b]. [*]If you cannot locate the system tray icon, open the Windows Start menu, click All Programs (or Programs), Webroot SecureAnywhere, then Webroot SecureAnywhere again.[/list]When you open the main interface, it displays the Overview panel. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/33594iE09A8B7E25DD8636.png[/img] [b]Protected panel[/b]. The left section of the window displays information about system scans and the status of your subscription to SecureAnywhere. You can manually scan the system any time by clicking the [b]Scan My Computer[/b] button. The default scan schedule is set to run daily
How do I resolve problems when installing?Knowledge Base
If you are having problems when installing the Webroot program, please check the following for: Windows PC or Mac: Are you typing the keycode in correctly? Many times the characters i/1, o/0, s/5, b/8 and others are confused when the user types the code in manually. When installing Webroot SecureAnywhere from a CD, make sure to note each letter or number as you type. If you're not sure about a character, try it both ways. When installing from an email, you can copy and paste the keycode directly into the installer. To copy and paste your keycode, highlight the full keycode with your mouse, right-click the selection, and select Copy from the context menu. When prompted for the keycode, place your cursor in the keycode entry box, right-click, and select Paste from the context menu. Do you have a previous version of Webroot installed? This could be blocking the installation of the new software. Click here for removal instructions. Are you using the correct download? You can request to
We are aware that some of our customers are experiencing difficulties with SecureAnywhere concerning persistent notifications. We are in the process of investigating, and may reach out to those that have reported the issue for their assistance in pinpointing the cause. We will provide updates as soon as we are able. In the meantime, we sincerely apologize for any inconvenience. If you get a chance to create a support ticket, please use this text in the subject line “[i]Tray notifications causing issues[/i]” You can submit a ticket by clicking [url=https://detail.webrootanywhere.com/servicewelcome.asp]SUBMIT NOW[/url]. Thank You!