Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
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Web browser is taking too long, how do I fix it?Knowledge Base
This information has been verified as accurate on March 23rd, 2020, by APruneau. There are many symptoms that may happen within your internet browser that could possibly point to an infection. The browser slows or freezes suddenly. You are redirected to sites you did not chose to go to. The home page changes. The browser reports an error. These do not always mean an infection. These could be caused by add-ons on your computer. To rule out add-ons as the cause, follow the instructions for your browser to disable ones you are not using. Internet Explorer Open Internet Explorer. Click Tools (or the gear icon), then Manage Add-ons. In the list of add-ons that appear, select the ones you do not use, and click Disable. Mozilla Firefox: Open Firefox. Click Tools, then Add-Ons. Turn off the extensions you do not use by clicking the toggle. When the toggle is grey the extension is disabled. Google Chrome: Open Chrome. Click the menu button in the upper right (the t
Web page says, "About:blank". Is this a virus?Knowledge Base
When you open Internet Explorer or another browser, you may get a page loading that says "About:blank" in the address bar. This is not a virus. This is a filler page for when there is no home page set in the browser. To set your home page in Internet Explorer, click on [b]Tools[/b] > [b]Internet Options[/b]. Under Home page, click [b]Use Default[/b] or enter your desired homepage, e.g. [url=http://www.google.com]www.google.com[/url]. Click [b]OK[/b] to save your changes. For Mozilla Firefox, navigate to [b]Tools[/b] > [b]Options[/b] > [b]General[/b]. Under Home page, click [b]Restore to Default[/b] or enter your desired homepage, e.g. [url=http://www.google.com]www.google.com[/url]. For Google Chrome, click the Menu button in the upper right and click on [b]Settings[/b]. Under "On Startup," choose the option you would prefer. If you want a specific page to open, click [b]Set pages[/b]. Cha
Potentially Unwanted ApplicationsKnowledge Base
[b]PUA[/b]s (or [b]P[/b]otentially [b]U[/b]nwanted [b]A[/b]pplications) are programs that, while not especially malicious, generally diminish the user experience by consuming valuable computer resources, tracking users, displaying advertisements, or allowing the installation of additional third party software. The [i]PUA[/i] category provides users with increased insight and control over their computers by detecting applications that are not categorized as malware, but that users may not want installed on their computer or network. If you feel you have a PUA on your system that Webroot is not detecting, [url=https://detail.webrootanywhere.com/servicewelcome.asp]click here[/url] to open a support ticket.
Run.dll ErrorKnowledge Base
A run.dll error occurs when a program tries to reference or call a .dll that is missing or corrupt. If you have had an infection removed from your computer recently, this could be the cause of the error message. If the message only shows up when you start your computer, which is common for these errors, you can simply close the message. It is not harmful to the computer. However, if you would like to stop this message from popping up, you can do so in [b]msconfig[/b] under the [i]Startup[/i] tab. We recommend only going into msconfig if you are an advanced user. If you are not an advanced user, you can contact a local technician or [url=http://support.microsoft.com/]Microsoft Support[/url] for assistance. If there are other symptoms on your computer besides the error popping up, [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&kptester=1&app=vw&vw=1&login=1&json=1&solutionid=1580#supportticket]open a support ticke
Unable to open WRSA.exe files
Hey Webroot- I just moved to Webroot AV a few days ago. It's loaded on a Windows 7 desktop computer with a hard-wired modem (no router, no wi-fi), I'm the only one that has access to the computer, and everything was fine with the initial install. This morning I went to look at the Program files in C: drive (WRSA.exe), but could not open the files. I made sure any of the 'protect against process termination' or 'protect against process tampering' etc. options were unchecked in the Webroot dashboard. I went back to WRSA.exe and tried 'run as Administrator', went to Properties ---> Security ---> and made sure 'Full control' access was enabled, but nothing worked. At that point I uninstalled Webroot from the computer and reinstalled it. This time I unchecked the self-defense box (can't remember the exact wording) that's located under 'Installation Options' when loading the software. I cleared cookies and cache, then shut down the computer for a&n
BSOD on Surface with 1803
Of the 5 Surface 1807's (Surface Pro Advanced with LTE or something like that) we have deployed in the field, the 3 that have been upgraded to Windows 10 1803 are crashing every few days with a BSOD indicating a storage problem or that a critical process crashed. In some cases the device is idle when it crashes, in other cases the users have reported a freeze for a few seconds before the crash. No memory dump file is written (crash never progresses past 0% writing dump file). We are seeing the same thing with the previous model Surface (1796 or something like that) The affected surfaces are using Samsung NVD SSD's and so are not affected by the (now patched anyway) issue that affected Toshiba and Intel SSD's. There is nothing to indicate that the crash is related to WebRoot, but it is the only non-MS software we have installed on these devices that runs at a low enough level to cause this sort of crash, and definitely the only thing that inserts itself into the
What does this symbol mean??
There has been a threat detected on my laptop, but when I try to remove it I am unable to because of this symbol. I have tried looking up what this symbol means and I can't find any information on it anywhere. It won't let me click to quarantine the virus or do anything with it. If anyone knows anything about this symbol I would greatly appreciate getting some information on what it means and how I can go back to removing the threat. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/0631f865-832f-4f12-9d13-2e5d41d6d630.png[/img]
Is Webroot impeding the function of other programs?Knowledge Base
This article has been verified as accurate on April 28th, 2020, by Apruneau. Webroot SecureAnywhere is made to be compatible with most software on your computer, but there can be times when a conflict occurs. However, this is very rare. Other software may report that there could be an issue with your Antivirus or Firewall, when this may not be the case. If you believe that Webroot is impeding the function of a third-party application or your system itself, it is not functioning as designed. Please complete the following steps to confirm this is the case and, if so, let us know so that we can research the conflict. Part 1: Shut Down the Software To determine if SecureAnywhere is causing the issue you are experiencing, try shutting down the software, and then check whether the issue persists. Note: Webroot SecureAnywhere is designed to provide continuous protection. This step should be done with caution, as shutting down SecureAnywhere means the program is no longer providing activ
WSA for Mac when upgrading to macOS SierraKnowledge Base
[b]To ensure continued protection, it is critical to update Webroot SecureAnywhere software to version 184.108.40.206 or later before upgrading to the latest Mac operating system (“Sierra”). Instructions for checking your version and updating Webroot SecureAnywhere (if needed) are provided below.[/b] If you are trying to install Webroot new on macOS Sierra, please [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&vw=1&solutionid=2601]click here[/url]. [b]First check to see which version is currently installed:[/b] [list] [*]Double-click on the Webroot icon to open the Mac agent. [*]In the lower right corner of the agent, double-click on My Account.[/list] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/33575iED942367D4D86487.png[/img] The My Account area expands to display your keycode number, days remaining in your subscription, and your version number. I
System Requirements for WebrootKnowledge Base
Before installing the Webroot SecureAnywhere products, make sure your system meets these minimum requirements: For Windows computers: Minimum system requirements for Windows Webroot SecureAnywhere can be installed on a computer with one of the following operating systems: Windows 10 32- and 64-bit Windows 8 and 8.1 32-bit and 64-bit Windows 7 32-bit and 64-bit (all Editions), Windows 7 SP1 32-bit and 64-bit (all Editions) Windows Vista 32-bit (all Editions), Windows Vista SP1, SP2 32-bit and 64-bit (all Editions) RAM: Intel Pentium/Celeron family, or AMD K6/Athlon/AMD Duron family, or other compatible processor 128 MB RAM (minimum) 2 GB RAM recommended (minimum) Hard Disk Space: 15 MB Internet/Browser: Internet access is required. Browser: Google Chrome 11 and newer Internet Explorer version 11 and newer (Windows XP IE8) Microsoft Edge (partial support) Mozilla Firefox version 3.6 and newer For Mac computers: Minimum System Requirements for Mac Operating System: Webroot S
WSA Functions and SettingsKnowledge Base
The SecureAnywhere interface provides access to all functions and settings. To open the main interface, you can: [list] [*]Double-click the Webroot shortcut icon on your desktop: [*]Right-click on the Webroot icon from the system tray menu, then click [b]View Status[/b]. [*]If you cannot locate the system tray icon, open the Windows Start menu, click All Programs (or Programs), Webroot SecureAnywhere, then Webroot SecureAnywhere again.[/list]When you open the main interface, it displays the Overview panel. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/33594iE09A8B7E25DD8636.png[/img] [b]Protected panel[/b]. The left section of the window displays information about system scans and the status of your subscription to SecureAnywhere. You can manually scan the system any time by clicking the [b]Scan My Computer[/b] button. The default scan schedule is set to run daily
Known Issue: Repeated tray notifications
We are aware that some of our customers are experiencing difficulties with SecureAnywhere concerning persistent notifications. We are in the process of investigating, and may reach out to those that have reported the issue for their assistance in pinpointing the cause. We will provide updates as soon as we are able. In the meantime, we sincerely apologize for any inconvenience. If you get a chance to create a support ticket, please use this text in the subject line “[i]Tray notifications causing issues[/i]” You can submit a ticket by clicking [url=https://detail.webrootanywhere.com/servicewelcome.asp]SUBMIT NOW[/url]. Thank You!
What is W32.Adware.Gen ?
Hello, can someone please help me understand when some file is marked as W32.Adware.Gen? Here is a [url=https://www.virustotal.com/#/file/b81bba8ea6ef110764171b776f4a4bd40eeff4ff6b49636c960caf76e3cd6f6f/detection]Virustotal report of file I downloaded [/url]for my use. Can you tell why this has been marked as W32.Adware.Gen?
Password Vault not working???
So, I have been using this thing (Password Vault) for more than a year without any issues, been a customer for more than 5... Suddenly, last night, I go to log into it and it says it does not recoginize my email address? I get on the phone with Geek Squad (bought it along with my new laptop from Best Buy) and they jump through some hoops (I don't think the details much matter). Next it recoginizes my email but then not my password. Once the online, 2nd tier guy, gets past that it gets better, much better; now I can get in but.... Nothing there! They tell me at 10:30 pm on a Sunday night I will need to contact WebRoot directly. I go online and fill out an issue and wait for contact back. I called them today and basically the same thing, I am "waiting" to get back all my personal and financial log on information for an apparent unknown amount of time? Cannot help but say that something like this (anything like this) they should at lea
Devices Purchased Lower than Active Devices?
In my Security Anywhere Console my devices purchased is lower than my Active Devices. I contacted my Webroot reseller to question this as I want to make sure I have enough licences. They've told me that devices purchased relates to a historical figure and doesn’t affect or mean anything, it is a field that has just not updated. Is this correct or should my devices purchased actually match the amount of licences I have? If it is correct how do I tell in the portal how many licences I have? Thanks.
Webroot on Windows 7 Pro SP1 Issues
Hi, I'm with Webroot, on a Windows 7 Pro SP1 desktop. I don't usually have trouble with win updates. Last night, when installing the April updates, it went to black screen, then to a screen saying updates were at 0% installation process... and stayed stuck there at 0. I had to pull plug, restart to safe mode, where it automatically started rolling back the incomplete updates and 'cleaning up'. After that I was able to reboot normally and seems ok... but I see those April updates are not installed. I'm going to need to install those updates before mid June... have you heard any OTHER reports of this windows update issue effecting people with Webroot, aside from me? I don't have those other 4 programs listed in your thread title, btw. I just have Webroot and windows defender (which I've set to not run automatically since I mainly use WR). Now I'm afraid to try again, but will eventually need to. Thanks for any clues or info- please do keep this thread updated! Omie
Filtering extension not working on a Google search in Chrome or Iexplorer.
The Webroot filtering extension quit working when I do a Google search in [b]Google Chrome or IExplorer[/b]. If I open a [b]Bing search[/b] in either browser, [b]the extension works[/b]. This is happening on 3 of my Windows 10 computers and a friends computer. I have uninstalled and reinstalled Google Chrome and Webroot, which made no change. After doing this I found that the extension did work if I do a Bing search in both browsers (Chrome & Iexplorer), just not when doing a Google search.
Seriously, no Quarantine access from Console?
You've got to be joking, there seriously is no way to retrieve a quarantined file from an endpoint using the Console site? That is beyond ridiculous. From what I can tell based on community posts and what I am seeing on the endpoint the only options are "delete" or "restore". That is just plain ignorant. You don't want to delete a file that may be legitimate, and you don't want to restore a file that may, in fact, be a virus. What you do want to do is to be able to download the file and run it through Virus Total before you restore or delete it. From what I have found often Webroot is the only antivirus software identifying many files as viruses. Way too many false positives.
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