Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
- 6,992 Topics
- 25,284 Replies
Anyone losing their proxy setting in WRSA when entered manual?
Anyone losing their proxy setting in WRSA when entered manual? We installed Webroot without proxy settings and changed them as some computers are in a Healthcare network and require proxy….But somewhere in a version upgrade of Webroot something changed.We are now losing the manual entered proxy settings (maybe due to policy?)But we cannot find any setting to force it either trough a policy or registry?We install most of our agents with RMM Kaseya so we do need this to work properly…Any suggestions? We allready have a support ticket in place but this is an urgent problem so we could use more help.
Webroot console and new license key
I just bought a new license and all my PC’s show as Disabled in my console (but also shows 2 protected) and none of the scan commands work. I only have 1 PC with webroot installed so far and I can’t add my PC’s to the console, when I hit Add it has me re-download the AV, then it just open’s the new AV I just installed tonight and does nothing further. How can this be fixed?
Windows 10 does not list Webroot in control panel under SECURITY
Every since the last time I installed Webroot I have to manually allow it to run every time I turn on the computer. After I allow it after a short time its Icon shows up in the bar at the bottom of the page so I assume it is working. Extensions are turned on but I have never seen one when searching with Chrome or Microsoft new Edge. I got a short notification that all my protection was turned off and go to Security on the control panel. I manually went to the Control Panel SECURITY section and pressed the down arrow. It just says pretty much everything is OK and nothing was found in the last scan. However, I noticed that WEBROOT is not listed at all, nor is any other antivirus (like Defender). Should there not be a listing of active antivirus programs?
Can't Delete file or Webroot SVC
I’ve tried going through the messages, and some people found their answer but didn’t write it down. I have emailed Tech support but their suggestions didn’t work, so they gave me a number to call. The automation said my “wait time was over an hour”! Even though it is “uninstalled” a file and the svch continues to monitor and zap files that I don’t want it to. That is the reason I uninstalled it. There was no feature I could find to exclude files and folders. Things that I have done: Use remove program from Control Panel- Success, but left both a file called "zPiaabeg.exe" in Program Files and service host named “WRSVC”. Neither can be deleted or stopped. Attempt to change permissions in Windows 10 to allow deletion- Fail Attempt to end process in Task manager- Fail Reboot in Safe Mode and attempt to delete file/end process/ stop wrsvc- fail. fail. fail. Use of third party software like File Assasin- fail. Says file is currently in use.
Webroot Client update 23-08-2022 blocking remote process scanning
Hi all,We have a monitoring tool that centrally monitors processes on Windows servers.Since the 23-08-2022 update of the Webroot Agent (v188.8.131.52) remote monitoring of processes on all our servers (2012R2, 2016 and 2019) fails.Disabling specific features of the Webroot agent or disabling it all together does not solve the issue.Only a full uninstall of Webroot solves the issue.Reinstalling a previous version will work fine, with auto-update disabled.However, as soon as auto-update is enabled and the Webroot agent receives the latest update, the issue is back.We already opened a ticket with Webroot support.Maybe someone else experienced the same issue and found a solution?
WEBROOT - RENEWAL CHARLATANS
EVERY year after buying the subscription, I fill in the “DO NOT AUTOMATICALLY RENEW’.. and EVERY YEAR, a couple of months before the end of the subscription, I get an email saying they are going to RENEW MY SUBSCRIPTION ….. also for a price nearly 300% MORE than I can buy it for. These are NEFARIOUS PRACTICES OF CHEATING CHARLATANS !!!!!!!! Webroot has totally NO ETHICS
Ratings are temporarily unavailable. Wait for service to be restored or find more information here.
Hi,Some times my webroot extension show “ Ratings are temporarily unavailable. Wait for service to be restored or find more information here . “ but when i close tab and open url at new tab, it is correct .why? Thanks ,Amir
Very annoying - Cursor randomly slows down
Just gonna check if anyone else have experienced a problem with the touchpad and cursor that slows down randomly? It is at normal speed at first, and then it just slows down but still has an even speed. I can’t figure out what may cause this strange behavior?I just re-installed my whole PC (Asus ZenBook 14 UX425) as advised from Asus Support and it felt fine for a moment after startup, but after re-installing all my programs (including Webroot) the problem returned.I’ve checked the current drivers for Intel(R) Serial IO I2C Host Controller and Windows says they are in their latest version. Also, there are no Windows Updates available, and no new drivers to be installed according to Intel Driver & Support Assistant.Anyone that has a clue? If not, what may I do next?Thanks in advance.
WINDOWS 10 CANNOT FIND MY PROTECTED COMPUTERS IN ACCOUNT
Hello I have 2 computers running webroot secure anywhere I just purchased another 3 pc webroot from amazon and put on this pc when I access my webroot account from the webroot app, the windows edge is used, I normally use google. But the Question I am writing to ask is that None of my computers show up in my webroot account console the two computers with susbscription expire in March and the new webroot secure anywhere subscription I bought this morning How do I add Computers to my account and account dashboard ?
Widget on desktop!?
After last Win 10 update to 21H2, I noticed a tiny widget?… ( 1/8” translucent spinning circle, 1/2” from left border, & 2 58” from screen bottom). Check your own desktop Closely , before you answer this!I only use Google Chrome, and haven’t visited any new websites. I did a negative Full scan. In the old Win7 days, CCleaner would remove Widgets..., but caused system problems…!Also in the Win7 days, I had An AV that put a Large spinning Widget on the desktop. I thought this may be a new WSA feature, or how do I get rid of This?BTW- I tried doing a Snip, but it didn’t show?
Web Threat Shield Chrome Extension errors when emulating iOS devices
Repro for this error is very simple: open Chrome with Web Threat Shield extension installed, F12 to open dev tools, CTRL+SHIFT+M for emulator, choose any iOS device, reload page, extension file content_scripts/main.js:17 throws ‘Uncaught ReferenceError: browser is not defined’.A minor annoyance, but one I’d be very grateful for a fix for. Sorry if this is in the wrong sub-forum, I wasn’t sure which was most appropriate.
Green tick security assurance system
Has the system which, as it was and usually is, been changed in favour of the Green W (top right corner icon) followed by or as visible by an assurance green tick and the legend that it is safe to proceed. My normal Green ticks against items shown as drop down options via my Browser (Chrome) have been down for 4 days now ,as opposed to what usually happens is just a few hours commonly over a weekend.
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