Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
- 6,968 Topics
- 25,271 Replies
Webroot and Lost Ark Easy Anti-Cheat
As of last windows update Webroot is not letting the game Lost Ark start. Plz find a sollution. Atm keeping webroot uninstalled but not the end I want.White listed the easy client - issue prevails.Update: I poked around and whitelisted most files. Finally got a combo that got the game working.
No detection from Webroot upon downloading various Eicar files
Hello,Out of curiosity I downloaded various Eicar files from here:https://ipinfo.info/html/testvirus.phpI was able to save most of them in a folder, without any reaction from Webroot.If I scan the folder , the are detected as “malicious” , but no reaction when I downloaded them.I have “Scan archived files” and “ Check files for threats when written or modified” selected.Theoretically , these Eicar versions should have been scanned upon download.
Webroot and Easy Anti-Cheat?
So what’s the time frame for a permanent fix for the issues between Webroot and Easy Anti-Cheat?I created a support ticket a while back to get this fixed, but after learning you need remote access to my PC in order to fix it, I decided not to continue. I managed to fix it myself by uninstalling Webroot, let the game (Black Desert Online) open up it’s menu and then install Webroot. It’s been working fine until now, where they sent out a patch./Mikael
Webroot blocking Firefox 97.0 64-bit
Today Firefox updated to 97.0 on my windows 10 machine. When I restarted my computer, nothing works in firefox anymore. I can load it once, but I can’t browse to any webpage or even pull up the settings or about Firefox menu. When I close it I cannot open Firefox again.I tried uninstalling and reinstalling Firefox. I eventually tried installing the 32-bit version and it worked. I reinstalled the 64-bit version and found that if I close out of Webroot completely it would work normally. It only works if I shut down webroot completely. If I turn off individual shields (or all the shields) it won’t work, but exiting webroot causes firefox to instantly start working again.Webroot gives no indication that it is blocking anything. Any ideas as to why this is happening and how I can fix it?
WSA is slow!-,Did I install wrong, or...?
Win10 Pro x64, v 21H1 (going to 21H2 soon...)I have a 5ghz CPU/ 16gig Ram/ 500gig 6x optical SSD C: drive (with only 40gig used)/ 100mbps cable internet-This is a Very Fast Desktop, and no reason for Trusting Programs... to be sooo slow (with buggy ESET NOD32 AV), and went to Webroot SA AV, which is a little slower (Computer is no faster after a reboot).Every time I do a Windows Update (Install a new AV...), I have a list of 12 common... Programs/Utilities that I Fully open/close Twice to get them Trusted (Is there a better way??).I also slowly... open/close my Google Chrome browser 4-times, before it is fast.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~With all other AV’s I’ve had- I install them from a desktop folder download/reboot, before the hidden taskbar icon… is useable, then Trust Edge/ Chrome to get Extensions installed/Trusted….I did the same with my last Webroot install, but getting programs like Word/Foxit Reader… Trusted takes twice as long as before!?~~Should I have have installed diff
How to the grand the access right for WhatsApp again?
Dear all,By accident, I block one of the access right from Whatsapp Desktop’s window registry setting. Whatsapp Desktop cannot connect to internet everytime I run it!I have to disable Webroot’s Realtime Shield, Web Shield & Firewall first to make Whatsapp working again, then I go back to enable all the Shields again. how can I grand the access right to Whatsapp again to solve the problem? Thanks for any kinds of help!
Webroot cannot successfully remove HASHVIEWER.EXE W32.Malware.Gen!
Webroot finds this infection. I tell it to remove the threat, and it finds it again. It makes NO forward progress in actually removing this virus. Support appears to be closed, and I’m not yet finding this in the community forum.OldCoder
Web page won't actually let me log into Open a Support Ticket
Web page won't actually let me log into Open a Support Ticket. It asks for permission to create cookies, I giver permission, I paste in my password, and it goes back to the damned cookie window.OldCoderEdit: Removed personal email address. ~ PTD ~
Exclude from RTS with a folder pattern?
Hi,I need to exclude a directory under the user’s home directory on a drive containing all user home directories.The folder in question is a cache folder for an application, and the Real Time scanning slows it down terribly. For example: 'thisfolder’c:\home_folders\joe\thisfolderc:\home_folders\bill\thisfolderc:\home_folders\steve\thisfolder So I'm looking for a pattern maybe like: c:\home_folders\*\thisfolder How can I accomplish this
Printer won't scan since Webroot installed
Recently installed Webroot on new Windows 11 desktop, and also old Windows 7 desktop. Now I cannot scan from either PC. Printer works. I submitted a customer service inquiry and am awaiting a reply. My computer skills are not advance, so need help in simple language. I did check utility controls and everything is allowed. Will have to look for different anti-virus software if this isn’t soon fixed.
NBMiner is being stopped by Webroot AV
^ Title says it all.I have been using NBMiner for a little bit now.And its worked fine.However, around the same time I had a remote session to fix Battlefield 2042’s issues (Which by the way didn’t work, *Read below for that*) Webroot seemed to just ignore NBMiner’s whitelist and just close it anyway.I’ve whitelisted NBMiner.exe, CMD.exe, Eth.bat, etc. etc.Despite this, NBMiner still gets shutdown repeatedly, this is the same for TRex Miner as well.Is there any way to just say to the AV: “NO, NBMiner GOOD! NO DELETE PLS!”Because I can’t find a way… =Below this is about battlefield 2042=(*Read below from before*)Battlefield didn’t launch after the fix session, so after that I reinstalled it and it still didn’t work. I was told to call back, but the offices are now closed for the holidays. (I’m probably just going to wait on a new Webroot patch or EAC patch. (It would be nice to get some info on when that comes out))
I was contacted by a “Webroot representative “ telling me I owed $1,499 a year for the past three years after signing up for service in 2018.I was unaware of this obviously and told them i wanted to cancel the service. They said they would shut down my computer for 60 days if I did not pay. I still did not pay and a week later my laptop was shut down completely. i bought the laptop through Best Buy/Geek Squad and need assistance restoring my computer. Please assist in any way you can. Thanks,Hans Christenson
A version of webroot is on an old hard drive that I can no longer boot and so I can't reuse my key.
I replaced my hard drive a while back because my old one was dying. I wasn’t able to uninstall Webroot when I still had access and coming back now I don’t think it can boot up into windows at all. Is there at all a way to strike that instance off and recover my key to use elsewhere?.
Does Webroot Disable the Malware App in WinX Home?
We’re having a problem installing some software and the dimwit at the help desk wants us to interrogate the Windows Ransomware app though she knows we have Webroot. We’re being denied access with something along the lines of “Your IT department has blocked access to this app...” which is silly because there is no IT department here and both of us have administrator privileges for this computer. I was wondering if this is really Webroot taking charge of security. The Webroot report shows no suspicious activity in the past two years. Is there any value to pursuing this problem further or can we rely on Webroot’s report wrt “ransomware”?
Cannot Uninstall Webroot - Please Help
My dad has Webroot on his PC, but he decided he no longer wanted it. He uninstalled it, but continued to get popups about the software.He has also tried:Removing the software from his registry files based on instructions from a forum post Removing other traces of the software manually from his computer Getting help from Geeksquad who tried helping for 3+ hours to no avail This morning, not only is Webroot not yet gone, it ran a scan on his computer.Could someone point me to a thorough uninstallation guide to remove every trace of the program? Or is there an easier way to do it in one shot?
How to downgrade Webroot Internet Security to Webroot Antivirus
Hello, I no longer require the extra features or devices of Webroot Internet Security and am looking to downgrade to the lower cost Webroot Antivirus. Do I simply purchase Webroot AV and input the key on my current Webroot Internet Security install? Will it require uninstalling and reinstalling the product? Thanks!
Webroot secure anywhere solution agreement popup keeps popping up
Hello,I just created a Webroot account, and message board account just to post this question.Today (December 12, 2021) I renewed my Webroot Secure Anywhere Antivirus coverage via a digital download activation key. (3 computers, 2 years).The 3 computers now have the new, extended coverage, however, the Webroot secure anywhere solution agreement pop up keeps popping up even though I keep pressing the ‘agree’ button. Once, I noticed it popped up 3 times in about 5 minutes. I never had this issue when I was on the previous activation key.It’s Webroot Secure Anywhere CE 21.4 and its software version 18.104.22.168 “latest version I read another similar question posted here, from November 2020, but Webroot didn’t answer, the author of the original question posted that Webroot recommended they uninstall, then reinstall Webroot, which is very inconvenient for me to do with all 3 computers.Part of the reason why I decided to ‘register’ the key and create a webroot account was in the hopes it might
How do I reset the password for the advanced settings tab in webroot?
I'm trying to change settings in the Desktop access control menu. I know the password for my webroot account on the web, but I can't make changes within the Desktop application itself using that same password. I would like to be able to reset the Desktop App password. I have tried using the app Advanced settings (Access Control) to Reset to Default but it stops me right there by asking for my password, which I don’t have.Can someone help me with this please?
SecureAnywhere stops sound in browsers
I’ve used SecureAnywhere for many years on my Win7 SP1 PC, shields & firewall are all turned on. Works fine, except for 1 thing: Sound in Firefox and Chrome doesn’t work. If I shut down protection, the sound works immediately, in YouTube for example. Why?Sound in apps works fine - eg in Spotify’s app on my PC, the sound is fine, but if I go to Spotify in a browser instead, I get no sound unless I shut down SecureAnywhere.
2nd Party purchase of Webroot Secure anywhere Purchase
I purchased a 2 yr 3 PC Webroot subscription from a Software Vender Through a large national retailer web store. SO I get an email with instructions to click on a site to down load the webroot software but when I do the Webroot I already have installed on my computer warns me not to go to that site so I do not. The Email I got from the Vender I bought Webroot Secure anywhere from the had me click here to get another email with the Key codes so then I copied and pasted a key code from that email into my Webroot Account Keycode place and so far the account expiration date has not changed can you please tell how to get my new key6 code to be accepted by Webroot Thanks
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