Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
- 6,968 Topics
- 25,271 Replies
Hi, What is Webroot Filtering Extension in Chrome?
Hi, In Chr.ome I turned on Extensions for Webroot. Web category information for Google, Bing and Yahoo. When I open detail: Permission to read and change all your data on the websites you visit. Manage your downloads. Should I keep this extension or remove? Kind of scares me when it says can read and change things. Thanks
How do I request a refund? What is the refund policy?Knowledge Base
This information has been verified as accurate on March 17th, 2020, by APruneau. Question How do I request a refund? What is the refund policy? Answer Webroot adheres to a 70-day money-back guarantee. If you purchased online from Webroot.com: Click here to start the refund process. You will need the invoice number and the exact dollar amount shown on the invoice total. For assistance with refunds, contact our Consumer Sales Team. If you purchased from a retail store: If you have not opened your software, the quickest way to get your refund is to bring your software back to the store where it was purchased. If you have already opened your software or are unable to return it to the store, we can issue a refund check if you have the following: Original receipt of purchase. The receipt must be dated within 70 days of your refund request. The original software disc. Package insert with the keycode (20 alphanumeric characters). If you have all of these items, send them to one of
Bug report: certain apps crash with Access Violation at WRDll.x86.dll
Certain apps crash randomly at the address within the web root injection DLL (WRDll.x86.dll). I was able to capture the following crash dump from one of the apps. Hard to reproduce, unclear why it happens. Maybe your dev team can look into this. WRDll.x86.dll version 22.214.171.124.User Mode DumpMicrosoft (R) Windows Debugger Version 10.0.20153.1000 X86Copyright (c) Microsoft Corporation. All rights reserved.Loading Dump File [C:\Users\fmike\Downloads\action1_agent.exe.3548.dmp.gz.dmp]User Mini Dump File with Full Memory: Only application data is available************* Path validation summary **************Response Time (ms) LocationDeferred srv*OK C:\Users\fmike\debug_symbolsOK C:\PDB\126.96.36.199Symbol search path is: srv*;C:\Users\fmike\debug_symbols;C:\PDB\188.8.131.52Executable search path is: Windows 10 Version 18362 MP (8 procs) Free x8
How to Deactivate a PCKnowledge Base
This content has been reviewed and updated by APruneau on February 18th, 2020. How To Deactivate a PC in the online console: Log into your Account Console using an Admin login. In the main Console screen, select PC Security. Click the PC you want to deactivate. Select the Commands Tab. Click Deactivate. Click Confirm. Click Ok. In the event you have Deactivated the wrong computer or changed your mind, you can Reactivate the PC
Can't unistall SecureAnywhere from Mac OSX
Hello, I've been trying for hours to uninstall an expired trial of SecureAnywhere that keeps annoyingly prompting me to register. Every time I drag to the Trash or try a tool like AppZapper, it says I can't uninstall because SecureAnywhere is running. So then I go to Activity Monitor to kill the process. That seems to work for a moment, but then SecureAnywhere is running again. Please help. Thanks, Jack
Uninstalled but still showing up
I recently uninstalled Webroot SecureAnywhere on my Windows 10 pc. It does not show up in uninstall program list anymore. The Webroot folder in Program Files is empty. Everytime I try to click on my NVIDIA GeForce Experience program, it brings up a Webroot window asking me for a key to install Webroot. Did Webroot uninstall incorrectly or is this an NVIDIA problem? If Webroot, can someone tell me how to fix it? Thank you in advance.
Won't launch, cant uninstall
Windows 10. Webroot won't launch. Can't uninstall to reinstall via Control Panel, Settings, or Administrative command line -uninstall switch. Get persistent "you must be logged on as administrator" message. Am logged on as administrator. Same problems in safe mode. Suggestions, please? ThanksSent that to customer service 2 days ago, not a peep. You guys know if there’s anybody awake over there? Thanks.
How do i put webroot on my ipad and iphone??
Ok so i bought the subscription for three devices. Now i cant seem to figure out how to put it on my ipad or iphone i downloaded the app it ask me to log in, but then once i do no matter what i try to do it go right back tolog in. What i am i doing wrong??
W32.Trojan.Gen false positives
I tried to submit this via a support ticket but it doesn't allow me to enter my password. I uploaded one of the files, spriter.exe, to virustotal.com and it is only hitting on webroot so I'm thinking false positives. Here is scan info from my log: Mon 2017-04-24 16:03:51.0632 Performing cleanup entry: 8 Mon 2017-04-24 16:03:51.0927 End passive write scan (6 file(s)) Mon 2017-04-24 16:03:54.0036 Scan Started: [ID: 406 - Flags: 1575/128] Mon 2017-04-24 16:04:35.0520 Infection detected: c:program filescanonprint studio procnpspapp.exe [MD5: CD90CC76609BEDB3C96D02A222840308] [3/00091411] [W32.Trojan.Gen] Mon 2017-04-24 16:04:35.0520 Infection detected: e:steamlibrarysteamappscommoncommand modern air naval operationscommand.exe [MD5: 899C8F65A68D4338D6A0DA097A3EDDB1] [3/10081001] [W32.Trojan.Gen] Mon 2017-04-24 16:04:40.0929 Infection detected: c:usersandroappdata oaminggamemaker-studioyycwindowsuapexex86winuaprunner.exe [MD5: 20FBBF64F5E1DF867E0005AF031D6B19] [3/0008001
after install why cant I access user interface?
installed Webroot on window surface pro with windows 10. after download and a lot of mucking around finally got a scan to happen. i want to go into webroot and configure setting for scans however i keep getting message to contact system administrator for access to user interface. so far not a good start or impression with Webroot. follow all the instructions, only to come up against hurdles and the need to post for help when it should be a simple out of the box install. will be interesting when licence renewal is due for my 4 devices, i will have to rethink decision to go with this application.
How many computers can I protect? How do I protect additional computers?Knowledge Base
This article has been reviewed and updated on February 28th, 2020 by APruneau. Question How many computers can I protect? How do I protect additional computers? Answer Webroot security software is available with several types of licenses that allow you to install it on up to five computers. If your license is for only one computer, then you cannot install it on additional computers. Click here to view and upgrade our different license options. If you purchased the Webroot security software online: you should have received an email from Webroot with download instructions. This email indicates if you purchased a 1-User Pack (license for one computer), a 3-User Pack (license for three computers), or a 5-User Pack (license for five computers). If you purchased the Webroot security software from a store, the product packaging shows the number of licenses on bottom, front of the box. The box shows either "5 User," "3 User," or "1 User." If you are currently using Webroot SecureAnywhere
WSA Compatibility with Windows 10 Version 2004
I am currently running Windows 10 Pro Version 1903. I will soon do the feature update to either Version 1909 or Version 2004.Do I either have to or is it advisable to uninstall and reinstall WSA after I do the Windows 10 feature update to either Version 1909 or Version 2004?Is WSA Compatibility with Windows 10 Version 2004?
Unable to uninstall to reinstall SecureAnywhere W10
I am trying to reinstall SecureAnywhere and and am unable to uninstall as a first step. When I attempt to uninstall I receive this message: “it is necessary to log in as an administrator to access this feature”. I am full Admin on this machine. I get this using message using every method to uninstall.I have tried the standard uninstall in“Apps and Features”.Using command prompt as administrator in safe mode with networking "C:\Program FilesWebroot\WRSA.exe" –uninstall.In safe mode with networking trying to delete the folders manually as per this thread: https://community.webroot.com/webroot-business-endpoint-protection-20/unable-to-uninstall-287436 but when trying to delete C:\Program Files\Webroot I get a error message that the folder is in use. This is with Webroot disabled in the startup and task manager. And in checking the processes to confirm it is not running.Any ideas would be greatly appreciated. I have opened a ticket with support and also tried calling but after a long wait
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