Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
- 6,992 Topics
- 25,284 Replies
PC Xbox Gamepass - Back4Blood
So my son has the PC version of Xbox Gamepass, and he recently downloaded the new game Back4Blood. Attempting to load it, though, results in a splash screen with easy-anti-cheat logo that completes the load -- and nothing else. Searching for this issue, many answers point back to Webroot as not allowing this to run. The “solution” is to uninstall Webroot. Is this a known issue, and if so, can we expect it to be patched soon, or is the “solution” to uninstall Webroot?
Web page won't actually let me log into Open a Support Ticket
Web page won't actually let me log into Open a Support Ticket. It asks for permission to create cookies, I giver permission, I paste in my password, and it goes back to the damned cookie window.OldCoderEdit: Removed personal email address. ~ PTD ~
Webroot cannot successfully remove HASHVIEWER.EXE W32.Malware.Gen!
Webroot finds this infection. I tell it to remove the threat, and it finds it again. It makes NO forward progress in actually removing this virus. Support appears to be closed, and I’m not yet finding this in the community forum.OldCoder
Exclude from RTS with a folder pattern?
Hi,I need to exclude a directory under the user’s home directory on a drive containing all user home directories.The folder in question is a cache folder for an application, and the Real Time scanning slows it down terribly. For example: 'thisfolder’c:\home_folders\joe\thisfolderc:\home_folders\bill\thisfolderc:\home_folders\steve\thisfolder So I'm looking for a pattern maybe like: c:\home_folders\*\thisfolder How can I accomplish this
Printer won't scan since Webroot installed
Recently installed Webroot on new Windows 11 desktop, and also old Windows 7 desktop. Now I cannot scan from either PC. Printer works. I submitted a customer service inquiry and am awaiting a reply. My computer skills are not advance, so need help in simple language. I did check utility controls and everything is allowed. Will have to look for different anti-virus software if this isn’t soon fixed.
NBMiner is being stopped by Webroot AV
^ Title says it all.I have been using NBMiner for a little bit now.And its worked fine.However, around the same time I had a remote session to fix Battlefield 2042’s issues (Which by the way didn’t work, *Read below for that*) Webroot seemed to just ignore NBMiner’s whitelist and just close it anyway.I’ve whitelisted NBMiner.exe, CMD.exe, Eth.bat, etc. etc.Despite this, NBMiner still gets shutdown repeatedly, this is the same for TRex Miner as well.Is there any way to just say to the AV: “NO, NBMiner GOOD! NO DELETE PLS!”Because I can’t find a way… =Below this is about battlefield 2042=(*Read below from before*)Battlefield didn’t launch after the fix session, so after that I reinstalled it and it still didn’t work. I was told to call back, but the offices are now closed for the holidays. (I’m probably just going to wait on a new Webroot patch or EAC patch. (It would be nice to get some info on when that comes out))
I was contacted by a “Webroot representative “ telling me I owed $1,499 a year for the past three years after signing up for service in 2018.I was unaware of this obviously and told them i wanted to cancel the service. They said they would shut down my computer for 60 days if I did not pay. I still did not pay and a week later my laptop was shut down completely. i bought the laptop through Best Buy/Geek Squad and need assistance restoring my computer. Please assist in any way you can. Thanks,Hans Christenson
A version of webroot is on an old hard drive that I can no longer boot and so I can't reuse my key.
I replaced my hard drive a while back because my old one was dying. I wasn’t able to uninstall Webroot when I still had access and coming back now I don’t think it can boot up into windows at all. Is there at all a way to strike that instance off and recover my key to use elsewhere?.
Does Webroot Disable the Malware App in WinX Home?
We’re having a problem installing some software and the dimwit at the help desk wants us to interrogate the Windows Ransomware app though she knows we have Webroot. We’re being denied access with something along the lines of “Your IT department has blocked access to this app...” which is silly because there is no IT department here and both of us have administrator privileges for this computer. I was wondering if this is really Webroot taking charge of security. The Webroot report shows no suspicious activity in the past two years. Is there any value to pursuing this problem further or can we rely on Webroot’s report wrt “ransomware”?
Cannot Uninstall Webroot - Please Help
My dad has Webroot on his PC, but he decided he no longer wanted it. He uninstalled it, but continued to get popups about the software.He has also tried:Removing the software from his registry files based on instructions from a forum post Removing other traces of the software manually from his computer Getting help from Geeksquad who tried helping for 3+ hours to no avail This morning, not only is Webroot not yet gone, it ran a scan on his computer.Could someone point me to a thorough uninstallation guide to remove every trace of the program? Or is there an easier way to do it in one shot?
How to downgrade Webroot Internet Security to Webroot Antivirus
Hello, I no longer require the extra features or devices of Webroot Internet Security and am looking to downgrade to the lower cost Webroot Antivirus. Do I simply purchase Webroot AV and input the key on my current Webroot Internet Security install? Will it require uninstalling and reinstalling the product? Thanks!
Webroot secure anywhere solution agreement popup keeps popping up
Hello,I just created a Webroot account, and message board account just to post this question.Today (December 12, 2021) I renewed my Webroot Secure Anywhere Antivirus coverage via a digital download activation key. (3 computers, 2 years).The 3 computers now have the new, extended coverage, however, the Webroot secure anywhere solution agreement pop up keeps popping up even though I keep pressing the ‘agree’ button. Once, I noticed it popped up 3 times in about 5 minutes. I never had this issue when I was on the previous activation key.It’s Webroot Secure Anywhere CE 21.4 and its software version 188.8.131.52 “latest version I read another similar question posted here, from November 2020, but Webroot didn’t answer, the author of the original question posted that Webroot recommended they uninstall, then reinstall Webroot, which is very inconvenient for me to do with all 3 computers.Part of the reason why I decided to ‘register’ the key and create a webroot account was in the hopes it might
How do I reset the password for the advanced settings tab in webroot?
I'm trying to change settings in the Desktop access control menu. I know the password for my webroot account on the web, but I can't make changes within the Desktop application itself using that same password. I would like to be able to reset the Desktop App password. I have tried using the app Advanced settings (Access Control) to Reset to Default but it stops me right there by asking for my password, which I don’t have.Can someone help me with this please?
SecureAnywhere stops sound in browsers
I’ve used SecureAnywhere for many years on my Win7 SP1 PC, shields & firewall are all turned on. Works fine, except for 1 thing: Sound in Firefox and Chrome doesn’t work. If I shut down protection, the sound works immediately, in YouTube for example. Why?Sound in apps works fine - eg in Spotify’s app on my PC, the sound is fine, but if I go to Spotify in a browser instead, I get no sound unless I shut down SecureAnywhere.
I bought webroot subscription, but my webroot subscription is still expired. What gives?
Does the page that the transfer is finished give a key code? I bought the renewal by going on the webroot page from the “renew now” on the status, but the subscription still says expired. Help? Is it not an instant renewal or what?
2nd Party purchase of Webroot Secure anywhere Purchase
I purchased a 2 yr 3 PC Webroot subscription from a Software Vender Through a large national retailer web store. SO I get an email with instructions to click on a site to down load the webroot software but when I do the Webroot I already have installed on my computer warns me not to go to that site so I do not. The Email I got from the Vender I bought Webroot Secure anywhere from the had me click here to get another email with the Key codes so then I copied and pasted a key code from that email into my Webroot Account Keycode place and so far the account expiration date has not changed can you please tell how to get my new key6 code to be accepted by Webroot Thanks
What caused WebRoot SA to stop executing in Safe Mode, Win10
Longtime user of Webroot on Win10 (all required updates installed)., no other antivirus software installed. On Nov. 26, a web site popup warned “Computer Infected by Virus”. Shutdown, rebooted, and ran Webroot Secure Anywhere CE 21.4., version 184.108.40.206. No infections found. Rebooted in Safe Mode. A momentary arrow showed, then stopped, and Webroot would not load & run; no error popups, or similar. Shutdown again, and repeated, with same result. I don’t see many viruses, but when I do, the above is my default procedures. My last infection was Jul. 27, 2019, and Webroot executed in Safe Mode then, as it did prior to that infection (probably less that 2-3 earlier times total).What do I need to do to cause Webroot to execute in Safe Mode, Win10, and what caused it to stop?
Secure Erase not securely erasing files?
I just decided to test the Secure Erase feature against a couple of larger files (a few gigs in size), and WebRoot claimed to delete them immediately, despite being set to Maximum in the settings. Considering this claims to overwrite the file data 7 times over with random data before deleting, this seems impossible. What's going on?
Webroot blocks my VPN and Thunderbird connections
For almost a month I have been struggling to find out why I could not use my OnGuard VPN connection with UCLA. I had long calls with IT personnel, who could not fix the problem. At the same time, Thunderbird, which I used to access my Bruin Online email, stopped working. Finally, I tried deactivating Webroot. Lo and behold, both OnGuard VPN and Thunderbird worked again!To put it mildly, I am not very happy with Webroot right now. Any explanation?
Hello,I am writing this from information given to me from my grandfather so I apologize if this is a bit vague, I will do the best I can. Over the weekend my grandfather got a call claiming they were from microsoft and that his computer had a virus and that he needed to follow their instructions to remove it. This involved uninstalling his current anti-virus and installing a suite of programs including Webroot. They then asked for a large sum of money for the virus removal and activation of the new anti-virus software for a 5 year warranty period. All of this was done over the phone and he did not write any of it down so we have no clue what the key was that they gave him or any other relevant information. The only info they gave him for future contact was the geek squad number, and when he tried to call the number they have no record of the transaction (of course). Is there any thing we can do to potentially find the key that they gave him and the details of his subscription; if there
When i turn laptop back on, my Webroot settings are all changed?
When i turn laptop back on, my Webroot SecureAnywhere settings are all changed?Hi everyone,I have an HP laptop, 4 years old, 12 gb RAM, 128gb ssd c drive, 1 tb hi-speed standard hard drive, Intel I-7 processor...a nice 4 year old laptopBeen having this problem for over a month now, since Windows began talking about their Windows 11 update…..whenever i turn the laptop off, then turn it back on, my Webroot setting have all changed...the running tally of number of scans goes back to 1……..I have to open the setting, turn on the desktop shortcut, then go to scheduling and set the time everyday for my scan, i also have to change Webroot to maximum heuristics as well…...whats the deal?I’ve uninstalled/reinstalled Webroot, no helpI’ve uninstalled and reinstalled Webroot in Safe mode, no helpIve run several system restores, no helpIve run all my antivirus programs, Malwarebytes, Superantispyware, they've found nothing….First three years of using Webroot, no issues, now all of a sudden, noth
How to delete a user from Webroot Secure Anywhere, home...
Google Search items that deal with deletion of unneeded users are related to older versions of Webroot. It appears that customer support need to remove an errant or out of date user from Webroot Secure Anywhere Home. I did not realize that I could change the email address for an existing user, so I created a second one with intention to delete the first. But there seems to be no way to do this from within the pc browser area. I decided not to change the email login on the original but am now left with the latter address which seems to be irremovable.PB
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