Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
- 6,984 Topics
- 25,252 Replies
My dad has Webroot on his PC, but he decided he no longer wanted it. He uninstalled it, but continued to get popups about the software.He has also tried:Removing the software from his registry files based on instructions from a forum post Removing other traces of the software manually from his computer Getting help from Geeksquad who tried helping for 3+ hours to no avail This morning, not only is Webroot not yet gone, it ran a scan on his computer.Could someone point me to a thorough uninstallation guide to remove every trace of the program? Or is there an easier way to do it in one shot?
Hello, I no longer require the extra features or devices of Webroot Internet Security and am looking to downgrade to the lower cost Webroot Antivirus. Do I simply purchase Webroot AV and input the key on my current Webroot Internet Security install? Will it require uninstalling and reinstalling the product? Thanks!
Hello,I just created a Webroot account, and message board account just to post this question.Today (December 12, 2021) I renewed my Webroot Secure Anywhere Antivirus coverage via a digital download activation key. (3 computers, 2 years).The 3 computers now have the new, extended coverage, however, the Webroot secure anywhere solution agreement pop up keeps popping up even though I keep pressing the ‘agree’ button. Once, I noticed it popped up 3 times in about 5 minutes. I never had this issue when I was on the previous activation key.It’s Webroot Secure Anywhere CE 21.4 and its software version 184.108.40.206 “latest version I read another similar question posted here, from November 2020, but Webroot didn’t answer, the author of the original question posted that Webroot recommended they uninstall, then reinstall Webroot, which is very inconvenient for me to do with all 3 computers.Part of the reason why I decided to ‘register’ the key and create a webroot account was in the hopes it might
I'm trying to change settings in the Desktop access control menu. I know the password for my webroot account on the web, but I can't make changes within the Desktop application itself using that same password. I would like to be able to reset the Desktop App password. I have tried using the app Advanced settings (Access Control) to Reset to Default but it stops me right there by asking for my password, which I don’t have.Can someone help me with this please?
I’ve used SecureAnywhere for many years on my Win7 SP1 PC, shields & firewall are all turned on. Works fine, except for 1 thing: Sound in Firefox and Chrome doesn’t work. If I shut down protection, the sound works immediately, in YouTube for example. Why?Sound in apps works fine - eg in Spotify’s app on my PC, the sound is fine, but if I go to Spotify in a browser instead, I get no sound unless I shut down SecureAnywhere.
Does the page that the transfer is finished give a key code? I bought the renewal by going on the webroot page from the “renew now” on the status, but the subscription still says expired. Help? Is it not an instant renewal or what?
I purchased a 2 yr 3 PC Webroot subscription from a Software Vender Through a large national retailer web store. SO I get an email with instructions to click on a site to down load the webroot software but when I do the Webroot I already have installed on my computer warns me not to go to that site so I do not. The Email I got from the Vender I bought Webroot Secure anywhere from the had me click here to get another email with the Key codes so then I copied and pasted a key code from that email into my Webroot Account Keycode place and so far the account expiration date has not changed can you please tell how to get my new key6 code to be accepted by Webroot Thanks
Longtime user of Webroot on Win10 (all required updates installed)., no other antivirus software installed. On Nov. 26, a web site popup warned “Computer Infected by Virus”. Shutdown, rebooted, and ran Webroot Secure Anywhere CE 21.4., version 220.127.116.11. No infections found. Rebooted in Safe Mode. A momentary arrow showed, then stopped, and Webroot would not load & run; no error popups, or similar. Shutdown again, and repeated, with same result. I don’t see many viruses, but when I do, the above is my default procedures. My last infection was Jul. 27, 2019, and Webroot executed in Safe Mode then, as it did prior to that infection (probably less that 2-3 earlier times total).What do I need to do to cause Webroot to execute in Safe Mode, Win10, and what caused it to stop?
I just decided to test the Secure Erase feature against a couple of larger files (a few gigs in size), and WebRoot claimed to delete them immediately, despite being set to Maximum in the settings. Considering this claims to overwrite the file data 7 times over with random data before deleting, this seems impossible. What's going on?
For almost a month I have been struggling to find out why I could not use my OnGuard VPN connection with UCLA. I had long calls with IT personnel, who could not fix the problem. At the same time, Thunderbird, which I used to access my Bruin Online email, stopped working. Finally, I tried deactivating Webroot. Lo and behold, both OnGuard VPN and Thunderbird worked again!To put it mildly, I am not very happy with Webroot right now. Any explanation?
Hello,I am writing this from information given to me from my grandfather so I apologize if this is a bit vague, I will do the best I can. Over the weekend my grandfather got a call claiming they were from microsoft and that his computer had a virus and that he needed to follow their instructions to remove it. This involved uninstalling his current anti-virus and installing a suite of programs including Webroot. They then asked for a large sum of money for the virus removal and activation of the new anti-virus software for a 5 year warranty period. All of this was done over the phone and he did not write any of it down so we have no clue what the key was that they gave him or any other relevant information. The only info they gave him for future contact was the geek squad number, and when he tried to call the number they have no record of the transaction (of course). Is there any thing we can do to potentially find the key that they gave him and the details of his subscription; if there
When i turn laptop back on, my Webroot SecureAnywhere settings are all changed?Hi everyone,I have an HP laptop, 4 years old, 12 gb RAM, 128gb ssd c drive, 1 tb hi-speed standard hard drive, Intel I-7 processor...a nice 4 year old laptopBeen having this problem for over a month now, since Windows began talking about their Windows 11 update…..whenever i turn the laptop off, then turn it back on, my Webroot setting have all changed...the running tally of number of scans goes back to 1……..I have to open the setting, turn on the desktop shortcut, then go to scheduling and set the time everyday for my scan, i also have to change Webroot to maximum heuristics as well…...whats the deal?I’ve uninstalled/reinstalled Webroot, no helpI’ve uninstalled and reinstalled Webroot in Safe mode, no helpIve run several system restores, no helpIve run all my antivirus programs, Malwarebytes, Superantispyware, they've found nothing….First three years of using Webroot, no issues, now all of a sudden, noth
Google Search items that deal with deletion of unneeded users are related to older versions of Webroot. It appears that customer support need to remove an errant or out of date user from Webroot Secure Anywhere Home. I did not realize that I could change the email address for an existing user, so I created a second one with intention to delete the first. But there seems to be no way to do this from within the pc browser area. I decided not to change the email login on the original but am now left with the latter address which seems to be irremovable.PB
Hello my website has been blacklisted by you services.The domain name is web4crypto.net (and all subdomains are concerned like https://pancakesquad.web4crypto.net/ for example) see here : https://www.virustotal.com/gui/url/e4566ae5cd63b27d6f3598ec937bd5a243d01f435a938becc51b29d6b41d44fb?nocache=1 It's incredible that such things can happens... My site is clean of malware or anything else (phishing...). Can you please whitelist it ASAP and send me info when it's done Thanks by advance to make your best to solve this problem quickly because it's very handicapping for us. Regards Baptiste
Hello All,I’ve used Webroot Secureanywhere for about 4 years now. Recently, after Windows 10 updated to KB4023057 and KB5005611, my Webroot shortcut disappears off the screen, and the whole program disappears off my list of programs. I run the installer, which is still in my downloads, and it won’t run/open. When this first happened a few days ago, after researching for a solution for hours, I ran all my antivirus programs such as Malwarebytes and Superantispyware, and they found nothing. So, I did a system restore in safe mode to get rid of the two new updates, and my Weboot came back and worked no problem….anyone have any ideas? Oh, its a HP laptop, Intel i7-7700 2.8ghz, 12gb RAM, 128gb SD drive, and a 1 TB standard, high speed hard drive, Intel HD graphics, and a GEOForce GTX video card….4 years old….
I recently purchased a new Dell laptop (9/20/21), running Windows 10. (Soon to run Windows 11 when that is available.) Since installing Webroot (the first thing I did) upon booting up this PC, I have had issues with Google Chrome. Google Chrome won’t launch - unless it is launched from the Start menu immediately after boot-up is complete. When I am successful in getting Chrome to launch, if it is closed, it will not re-launch unless the PC is restarted and Chrome is the first app launched. I have followed the instructions on the web re: Chrome won’t launch: uninstalling/re-installing Google Chrome several times, followed by system restarts. These only result in a temporary fix, as once Chrome is closed, it will not re-launch. As a general rule, I try not to remain connected to the Internet longer than necessary. I followed the instructions in the Webroot support area, and when Chrome is running it shows that it is an active connection. When Chrome is closed, it does not show
When I run the Webroot scan, how do I find what the results tell? How do I find the devices that are not functioning in order to fix them? This is one thing that I find frustrating about Webroot. It scans, but never gives enough information to fix the issues found.
Good Day - I have been extremely frustrated with a Homeseer home automation program that I have run for several years without problem. About a week ago Webroot started to flag a Plug-in program (HPSI_UPBSpud.exe) as being infected with a WIN32.Localinfect.2 virus. Webroot is the only detection program in Virus Total that is flagging this file as malicious. I didn’t realize at first that Webroot had quarantined the file and spent a long time trying to figure out what had happened. Finally after “allowing” the file in Webroot I am back to my baseline with my home automation. I simply wanted to report it here as it looks like a false positive. Thanks for reading.
Webroot security version: 18.104.22.168 and it says no updates are available.The crash report call stack is shown below.I have a dump file available. > ntdll.dll!RtlpWalkFrameChain() Unknown ntdll.dll!RtlWalkFrameChain() Unknown ntdll.dll!RtlCaptureStackBackTrace() Unknown apphelp.dll!SE_GetProcAddressForCaller() Unknown ntdll.dll!LdrGetProcedureAddressForCaller() Unknown KernelBase.dll!GetProcAddressForCaller() Unknown WRDll.x64.dll!00007ff9c74fb226() Unknown WRDll.x64.dll!00007ff9c74fb39b() Unknown WRDll.x64.dll!00007ff9c74fad50() Unknown WRDll.x64.dll!00007ff9c74fa159() Unknown WRDll.x64.dll!00007ff9c74f3327() Unknown WRDll.x64.dll!00007ff9c74f3ac3() Unknown WRDll.x64.dll!00007ff9c74f3bd4() Unknown ntdll.dll!LdrpCallInitRoutine() Unknown ntdll.dll!LdrpProcessDetachNode() Unknown ntdll.dll!LdrpUnloadNode() Unknown ntdll.dll!LdrpDecrementModuleLoadCountEx() Unknown
I just renewed my subscription a few hours ago (I was without it for a few months) because my safari would use yahoo search engine instead of google. i looked it up to see why it was doing that and it said that it was a malware virus. so I renewed it and when I went to scan for any viruses it said that it was clean but safari is still using yahoo search engine instead of google.
Starting sometime late last year, every time I do a scan with WR first a popup says “Do you want (this program) to make CHANGES on your computer?” I click no; I only want it to scan for malware. Why am I asked this? For years it would just scan and report. Second, after each scan (which incidentally is far SHORTER that a year ago, showing less than half as many files scanned as before… and taking a fraction of the time) it says “No threats found” - then at the end of the list of findings in the report the entire frame goes red and one item (also in red...) states “An antivirus program is installed but not protecting your computer”. I click on the message with no response.But when I click on the (?) icon it directs me to a startup page whereby I can PURCHASE Webroot! WHAT is going ON with this system? Most or all these changes have appeared in less than the past year despite my memembership self-renewing just months ago. ...And all this AFTER being told MS was no longer supporting m
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