Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
- 6,968 Topics
- 25,271 Replies
How do I know that Webroot is working?
A common question we get on the community is this: Is Webroot doing anything at all? How do I know it is working? Due to the rapid scans and minimal impact on performance, it can sometimes look like Webroot isn't doing anything at all. But don't worry, all of that performance is being offloaded to our cloud servers. Here's some more details about exactly how Webroot works quietly in the background, told by one of the most knowledgeable people on our community: From [url=https://community.webroot.com/member/profile?mid=780]@Baldrick[/url]: [i]Yes, this is normal with WSA and...Yes...you are well protected despite WSA not finding anything.[/i] [i] [/i] [i]This is essentially down to the way that WSA works; it does not scan your entire drive and every file by default but rather it only scans for active files/apps, on the premise that if malware is dormant/inactive then it is not a threat...which makes absolute sense when you really think ab
How do I configure Webroot to allow a program (Playon) to access the internet freely?
I have a program, Playon, that searches the internet for TV shows or movies that I want & records them to my PC automatically. It turns on as soon as the PC is turned on & does it's thing. Webroot has been interfering with it when I try to watch what has been recorded. The playback is choppy & hangs up. Playon is aware that AV programs will do this & suggests configuring the AV to allow the Playon to access the internet when it wants to. I had playback problems before & configured Webroot for Playon. I recently allowed Webroot tech support to do a remote session on my PC & they uninstalled, then reinstalled Webroot to fix an issue. It's no longer configured for Playon & I can't find the area I configured before. Can I get specific instructions on how to reconfigure it?
Windows 2004, Webroot / Chrome Won't launch
Nagging problem where Chrome won’t load at all until we do the followingshutdown protection launch chrome reboot / enable protectionNow Chrome works fine, this is a great bandaid but I’d appreciate an understanding of whats going on and a more permanant solution.
7031 and 7032 errors relating to WRSVC stopping and starting problems
Hi Guys - firstly forgive me if this problem has already been dealt with millions of times! My wifes PC (still on XP) shows errors in event viewer - namely 7031 & 7032. It seems that this relates to WRSVC issues, which if I am correct relate to the webroot program. In essense, WRSVC keeps switching itself off, followed by an immediate attempt to restart. All in fairness, everything seems to perform quite well in spite of this reported malfunction. Is this a known 'problem' - and is there a workaround to deal with it? Thanks in advance
Install Webroot with Microsoft Endpoint Manager
Hi,I am trying to install Webroot SecureAnywhere through Microsoft Endpoint manager so that when the computer syncs up to Intune and pulls the deployment profile and the apps to install this is automatically installed as well. What am I missing? Pictures attached for reference. I place the license key where GUILIC=0000-0000-0000-0000-0000-0000. I also make sure the correct group has the devices in it and are in the required group for assignments. Any help?
Webroot services persist after uninstall
After uninstalling WSA, the core and sky services persist, causing problems with other software. Because they are placed as system files, they resist normal and reasonable means to remove them. They also resist removal by people with some technical skill. And other AV programs. And Webroot’s own cleanup executables. I would think that software that cannot be uninstalled by the computer owner with reasonable effort would qualify as malicious. Of course, sending in a support ticket has gotten zero response. I approach an hour waiting for someone to pick up the phone.
Unable to Uninstall
I have recently taken over management of a few PC's from a previous service provider. Apparently they had a Webroot SecureAnywhere account and installed it on all of these machines. We no longer have access to that account or those licenses but we're unable to uninstall/remove Webroot. I've followed every guide I can find and NOTHING will uninstall it. Even when it said it's successfully removed, after a reboot it's all back and running again. When I try WRSA.exe -uninstall, I get "SecureAnywhere is currently managed by the Web Console and all changes need to be applied centrally" ... of course I don't have access to the Web Console. How do I just remove the software... that's all I want to do. The WRUpgradeTool said it successfully uninstalled everything, but of course, it did not. Thanks!
How do I edit the key code?
I had a previous installation of WebRoot on my PC. That installation has expired so I deleted the WebRoot program using the Control Panel. I renewed WebRoot via Geek Squad and did the install process using the new key code. For some reason the old key code appears and I am unable to edit it to put in the new key code. Can anyone help? Thank you!
Scan Log, where is it?
My scan removed 7 threats. That’s good. But I’d like to see what the threats were and when they came to my PC. I just went to a risky site and was curious if a threat came from that site. I saw scan log after opening web root but that was for an old scan (I didn’t see that window had opened and re-opened.) After my current scan I saw no option for scan log. Thanx
Webroot is not responding even to force quit on my iMAC (OS X Maverick)
My version updater announced a new version of Webroot (188.8.131.52) was ready to install. I installed it yesterday and proceeded to run Mail, Safari, and my OpenOffice software on my iMAC running Maverick as the OS version. I then set my iMAC system to shutdown. This morning, I noticed the unit did NOT shutdown. It reported it could not close Mail. I did some email stuff and used Safari before trying to shut down my computer for the day. It reported it could not shutdown. I opened "Force Quit" and saw that Webroot was "Not responding". When I tired to Force Quit Webroot, it failed to close (whether using the Apple Menu or the Webroot icon in the dock to Force Quit). Webroot continues to be tagged as "Not Responding". However, it now will NOT let me use Mail, Safari, or Openoffice. I am using another computer to access this site. This is what I want to do: 1) I want to shut down Webroot Secure Anywhere and rega
My windows 8 computer just got infected with the updatenowpro virus. Webroot did not detect it. This virus is really an adware attack that is launches a bunch of windows anytime you open your browser. I purchased other software to eliminate this threat. Has anyone else encounted this? Why isn't Webroot on top of it?
Why is the Webroot agent not running?
The ratings that used to show up next to websites no longer are available. The little green W at the top of the screen says the Webroot agent is shutdown. This has been going on for several days. Also, when I try to connect to the customer support website via the Webroot Secure Anywhere screen I get a message from Norton ConnectSafe blocking me from a "malicious site." I use Norton Online Backup, but NOT Norton Antivirus. I use WIndows 10, and Chrome. How do I get my website ratings back? Thank you for your time...
I just received a WebRoot disc in the mail. What is it for and what do I do with it?
I just received a WebRoot disc in the mail. I have recently renewed my contract with WebRoot and everything seems to be working just fine. What fo I do with this disc? What added security does it afford me? Thanks, Sully
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