Webroot® SecureAnywhere™ - Antivirus
Webroot® SecureAnywhere™ - Antivirus
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- 25,310 Replies
A common question we get on the community is this: Is Webroot doing anything at all? How do I know it is working? Due to the rapid scans and minimal impact on performance, it can sometimes look like Webroot isn't doing anything at all. But don't worry, all of that performance is being offloaded to our cloud servers. Here's some more details about exactly how Webroot works quietly in the background, told by one of the most knowledgeable people on our community: From [url=https://community.webroot.com/member/profile?mid=780]@Baldrick[/url]: [i]Yes, this is normal with WSA and...Yes...you are well protected despite WSA not finding anything.[/i] [i] [/i] [i]This is essentially down to the way that WSA works; it does not scan your entire drive and every file by default but rather it only scans for active files/apps, on the premise that if malware is dormant/inactive then it is not a threat...which makes absolute sense when you really think ab
I am having an issue with the inboxdollars search tool sayin that an ad blocker is installed and needs to be disabled. I disabled and removed it but the problem persists and also the search engine has revently not been able to find anything being searched. This problem happens on Chrom, Firefox and Edge browsers. About the only thing left I am running that might be affecting this is webroot. The operating system is Windows 10.
My version updater announced a new version of Webroot (18.104.22.168) was ready to install. I installed it yesterday and proceeded to run Mail, Safari, and my OpenOffice software on my iMAC running Maverick as the OS version. I then set my iMAC system to shutdown. This morning, I noticed the unit did NOT shutdown. It reported it could not close Mail. I did some email stuff and used Safari before trying to shut down my computer for the day. It reported it could not shutdown. I opened "Force Quit" and saw that Webroot was "Not responding". When I tired to Force Quit Webroot, it failed to close (whether using the Apple Menu or the Webroot icon in the dock to Force Quit). Webroot continues to be tagged as "Not Responding". However, it now will NOT let me use Mail, Safari, or Openoffice. I am using another computer to access this site. This is what I want to do: 1) I want to shut down Webroot Secure Anywhere and rega
I just received a WebRoot disc in the mail. I have recently renewed my contract with WebRoot and everything seems to be working just fine. What fo I do with this disc? What added security does it afford me? Thanks, Sully
My scan removed 7 threats. That’s good. But I’d like to see what the threats were and when they came to my PC. I just went to a risky site and was curious if a threat came from that site. I saw scan log after opening web root but that was for an old scan (I didn’t see that window had opened and re-opened.) After my current scan I saw no option for scan log. Thanx
Hi Guys - firstly forgive me if this problem has already been dealt with millions of times! My wifes PC (still on XP) shows errors in event viewer - namely 7031 & 7032. It seems that this relates to WRSVC issues, which if I am correct relate to the webroot program. In essense, WRSVC keeps switching itself off, followed by an immediate attempt to restart. All in fairness, everything seems to perform quite well in spite of this reported malfunction. Is this a known 'problem' - and is there a workaround to deal with it? Thanks in advance
I had a previous installation of WebRoot on my PC. That installation has expired so I deleted the WebRoot program using the Control Panel. I renewed WebRoot via Geek Squad and did the install process using the new key code. For some reason the old key code appears and I am unable to edit it to put in the new key code. Can anyone help? Thank you!
When I have purchased other antivirus programs I was always able to see how often the program updated it's definitions or threats. How often does webroot update itself? I cannot find any settings on my program to find out if it does this automatically or for me to set a timetable each day. thank you, Lisa
Nagging problem where Chrome won’t load at all until we do the followingshutdown protection launch chrome reboot / enable protectionNow Chrome works fine, this is a great bandaid but I’d appreciate an understanding of whats going on and a more permanant solution.
I have recently taken over management of a few PC's from a previous service provider. Apparently they had a Webroot SecureAnywhere account and installed it on all of these machines. We no longer have access to that account or those licenses but we're unable to uninstall/remove Webroot. I've followed every guide I can find and NOTHING will uninstall it. Even when it said it's successfully removed, after a reboot it's all back and running again. When I try WRSA.exe -uninstall, I get "SecureAnywhere is currently managed by the Web Console and all changes need to be applied centrally" ... of course I don't have access to the Web Console. How do I just remove the software... that's all I want to do. The WRUpgradeTool said it successfully uninstalled everything, but of course, it did not. Thanks!
How to Run WSA alongside Windows Defender on Windows 8, Windows 8.1 Only, not Windows 10!Knowledge Base
This information has been verified as accurate on March 2nd, 2020, by APruneau. Question How do you run WSA alongside Windows Defender on Windows 8, 8.1 as Windows Defender is a Full AV. Answer You have to make a change to the registry so if your not able to do this, please make sure a Windows Expert does the change! "Also Webroot is not in any way responsible or liable if anyone makes changes to the Registry." Windows Defender Tweak if users want to run with WSA on Windows 8, Windows 8.1.Windows 8 and 8.1 detects other AVs in the Action Center and blocks Defender from becoming active. You can create a value of type DWORD named HideActionCenter (under HKLMSoftwareWRData on 32bit or for 64bit HKLMSoftwareWow6432NodeWRData) set to '1' and reboot and it will prevent Webroot from adding into the Action Center to allow Defender to stay active. Note: This registry tweak will not work on Windows 10!
The ratings that used to show up next to websites no longer are available. The little green W at the top of the screen says the Webroot agent is shutdown. This has been going on for several days. Also, when I try to connect to the customer support website via the Webroot Secure Anywhere screen I get a message from Norton ConnectSafe blocking me from a "malicious site." I use Norton Online Backup, but NOT Norton Antivirus. I use WIndows 10, and Chrome. How do I get my website ratings back? Thank you for your time...